Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Temple City,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Accepts checksAvailable
- Drive-throughAvailable
Location
Hours
Reviews
4.0
793 reviews
5 stars
427
4 stars
159
3 stars
91
2 stars
34
1 star
82
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and dismissive attitudes from staff, particularly from management and cashiers.
Food Quality
There are frequent complaints about the chicken being either dry, burnt, or undercooked, along with smaller portion sizes.
Cleanliness
While some customers noted cleanliness, others reported unsanitary conditions and a need for better maintenance.
Order Accuracy
Numerous reviews mentioned issues with incorrect orders and inadequate sauce portions, leading to customer dissatisfaction.
Positive Experiences
Despite the negative feedback, some customers praised the food quality and friendly service from specific staff members.
- SRSilvia RodriguezOct 14, 20253.0Went through the drive thru for large chips. I got 2 small bags instead the girl said they were out of the large bags
- ICIvis G. Cribas CruzOct 6, 20255.0El.sabor del pollo muy bueno, solo que las piezas son muy pequeñas, falta que den variedad de salsas...
- HEhanny essaSep 16, 20251.0This is the worst experience ever in the el pollo loco I pick up very dry chicken very nasty test and very rude manger
- JCJay ChenAug 23, 20251.0i placed a mobile order for pick up. i ordered 4 fresca salsa, the staff name Patty there only gave me 2, i told her i ordered 4 in the mobile order, she said she doesnt care about what i ordered in the mobile app, but her store only provide two. therefore, i did not receive a complete order. if u ever gonna place a mobile order, make sure you verify u are getting the items that u ordered, the store got their own rules to fufill it. it doesnt matter what u placed.
- MCmario cervantesAug 13, 20253.0There is a lot of 🪰🪰🪰🪰🪰🪰🪰 don't get me wrong the foods good but them 🪰🪰🪰🪰🪰🪰🪰🪰 the owner needs to put one of them big zappers!!! I also noticed that employees as well as the customers sometimes keep the doors opened and the 🪰🪰🪰🪰🪰🪰 come in please pollo loco owner fix
Frequently Asked Questions About El Pollo Loco
What are the regular business hours for El Pollo Loco in Temple City?
El Pollo Loco in Temple City is open from 10:00 AM to 9:30 PM Monday through Friday, and from 10:00 AM to 9:30 PM on weekends as well.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco in Temple City offers delivery service for your convenience.
Can I place an order online or through an app?
Yes, you can order online via their menu page or use the El Pollo Loco app available on the Apple App Store for quick and easy ordering.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Check, Discover, and Visa as payment options.
Is there a drive-through available at this El Pollo Loco location?
Yes, this El Pollo Loco has a drive-through for quick and easy service.
Where is El Pollo Loco located in Temple City?
It is located at 9974 Las Tunas Dr, Temple City, CA 91780, USA.
What is special about El Pollo Loco's chicken preparation?
El Pollo Loco uses whole chickens marinated in a special recipe of herbs, spices, fruit juices, and garlic, then fire-grilled on signature open-flame grills to deliver authentic Mexican flavors.
Which nearby pharmacy can I visit before or after dining at El Pollo Loco?
You can visit the CVS Pharmacy nearby for any pharmaceutical or retail needs before or after your meal at El Pollo Loco.
Are there any convenient locations to ship packages near El Pollo Loco?
Yes, a UPS Access Point location is nearby where you can drop off or pick up shipments conveniently during your visit.
Where can I find Bitcoin ATM services near El Pollo Loco?
There are two Bitcoin ATM locations nearby: RockItCoin Bitcoin ATM and LibertyX Bitcoin ATM, both accessible if you want to use cryptocurrency services while visiting the area.