El Pollo Loco

4.0
793 reviews

About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Temple City,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • DeliveryAvailable
  • Accepts checksAvailable
  • Drive-throughAvailable

Location

El Pollo Loco
9974 Las Tunas Dr, Temple City, CA
91780, United States

Hours

Reviews

4.0
793 reviews
5 stars
427
4 stars
159
3 stars
91
2 stars
34
1 star
82

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and dismissive attitudes from staff, particularly from management and cashiers.

Food Quality

There are frequent complaints about the chicken being either dry, burnt, or undercooked, along with smaller portion sizes.

Cleanliness

While some customers noted cleanliness, others reported unsanitary conditions and a need for better maintenance.

Order Accuracy

Numerous reviews mentioned issues with incorrect orders and inadequate sauce portions, leading to customer dissatisfaction.

Positive Experiences

Despite the negative feedback, some customers praised the food quality and friendly service from specific staff members.
  • SR
    Silvia Rodriguez
    Oct 14, 2025
    3.0
    Went through the drive thru for large chips. I got 2 small bags instead the girl said they were out of the large bags
  • IC
    Ivis G. Cribas Cruz
    Oct 6, 2025
    5.0
    El.sabor del pollo muy bueno, solo que las piezas son muy pequeñas, falta que den variedad de salsas...
  • HE
    hanny essa
    Sep 16, 2025
    1.0
    This is the worst experience ever in the el pollo loco I pick up very dry chicken very nasty test and very rude manger
  • JC
    Jay Chen
    Aug 23, 2025
    1.0
    i placed a mobile order for pick up. i ordered 4 fresca salsa, the staff name Patty there only gave me 2, i told her i ordered 4 in the mobile order, she said she doesnt care about what i ordered in the mobile app, but her store only provide two. therefore, i did not receive a complete order. if u ever gonna place a mobile order, make sure you verify u are getting the items that u ordered, the store got their own rules to fufill it. it doesnt matter what u placed.
  • MC
    mario cervantes
    Aug 13, 2025
    3.0
    There is a lot of 🪰🪰🪰🪰🪰🪰🪰 don't get me wrong the foods good but them 🪰🪰🪰🪰🪰🪰🪰🪰 the owner needs to put one of them big zappers!!! I also noticed that employees as well as the customers sometimes keep the doors opened and the 🪰🪰🪰🪰🪰🪰 come in please pollo loco owner fix

Frequently Asked Questions About El Pollo Loco

What are the regular business hours for El Pollo Loco in Temple City?

El Pollo Loco in Temple City is open from 10:00 AM to 9:30 PM Monday through Friday, and from 10:00 AM to 9:30 PM on weekends as well.

Does El Pollo Loco offer delivery services?

Yes, El Pollo Loco in Temple City offers delivery service for your convenience.