While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Temecula,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Many customers reported disorganization and mistakes with orders, leading to frustration and dissatisfaction.
Food Quality
While some reviews praised the food as delicious and healthy, others noted issues with overcooked or poorly prepared items.
Customer Experience
Several customers highlighted friendly staff and good service, but there were also complaints about rude employees and poor management.
Cleanliness
The cleanliness of the restaurant was mentioned positively by some, but others reported unsanitary conditions.
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elizabeth vasquez
Feb 13, 2026
5.0
Tried the tostada for the first time and it was delicious
CD
Chase Draper
Dec 23, 2025
1.0
Made us wait, pull around again because they forgot to charge us for a quesadilla, went through and paid, no quesadilla. Incredibly disorganized
WR
Wayne The Realist
Dec 8, 2025
5.0
This El Pollo Loco does a great job compared to others I have gone to in SoCal. They are really attentive to what you need and make sure you leave with everything you need.
DS
Daniel Siordia
Nov 25, 2025
3.0
So last week I got a 12 pc family meal and they only gave me 8 today went back ask for same family 12pc meal they gave me such of small pcs looks like left overs and I asked for a L size of Mac and cheese and game me mashed potatoes bad bad bad it looks like they work on a rush when there is really no clients
TB
Teresa Bleeker
Nov 19, 2025
5.0
I love this El Polo Loco. They are always so sweet and their food is healthy and great!