Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Temecula,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.9
845 reviews
5 stars
430
4 stars
160
3 stars
96
2 stars
54
1 star
105
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported poor service, including long wait times, incorrect orders, and rude staff interactions.
Food Quality
Many reviews highlighted inconsistent food quality, with complaints about overcooked chicken, incorrect portions, and unsatisfactory freshness.
Cleanliness
Several customers noted that the restaurant was often dirty, with unclean tables and bathrooms, impacting their overall experience.
Positive Staff Interactions
Despite the negative feedback, some customers praised specific staff members for their friendliness and helpfulness, indicating that service can vary significantly.
- YJyalyle JoyaJan 1, 20265.0Is amazing
- CMChristina MedinaDec 7, 20251.0They didn't add the guacamole. They didn't give me a receipt at the drive through, so I cant even make a correct complaint? Im really upset. Eating out is a splurge for me, not to mention the gas that it takes to get across town.
- CDCarpe DiemNov 4, 20255.0One gentleman there was excellent. Didn't catch his name, it was around 4pm.
- DBDwaine BoydOct 23, 20253.0Chicken was overcooked
- A3Adrian 365Oct 18, 20251.0Consistently bad. The water used in drinks has a strong SULFUR smell. Disgusting!! Chicken is usually dry and overcooked. Service always very slow. I love El Pollo Loco but this one sucks.
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in Temecula?
El Pollo Loco in Temecula is open daily from 10:00 AM to 11:00 PM.
Where is El Pollo Loco located in Temecula?
It is located at 40520 Winchester Rd, Temecula, CA 92591, United States.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco provides delivery services for customers.
Can I find El Pollo Loco's menu and order online?
Yes, you can view the menu at https://www.elpolloloco.com/our-food/ and place orders online at https://order.elpolloloco.com/menu/winchester-rd-margarita-rd.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
Does El Pollo Loco have drive-through and Wi-Fi services?
Yes, El Pollo Loco offers drive-through service and provides free Wi-Fi for customers.
How is the chicken prepared at El Pollo Loco?
Whole chickens are marinated in a special recipe of herbs, spices, fruit juices, and garlic, then fire-grilled on an open-flame grill and hand-cut for your meal.
What nearby places can I visit before or after dining at El Pollo Loco?
Nearby places include Macy's Fine Jewelry for shopping, Starbucks for coffee, and Barnes & Noble if you want to browse books or enjoy a coffee shop atmosphere.
Are there other dining options near El Pollo Loco in Temecula?
Yes, nearby dining options include Burger King and Burger Lounge Temecula if you're in the mood for burgers, and Earth Bistro Temecula for vegetarian choices.
Is there a convenient place to fuel up my car near El Pollo Loco?
Chevron gas station and ExtraMile convenience store are located nearby, making it easy to fuel up or grab essentials before or after your meal.