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Brand Certified

Chipotle Mexican Grill

3.3
(339 reviews)

About

Mexican Restaurant
Chipotle Tarzana is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
18700 Ventura Blvd, Tarzana, CA
91356, United States

Hours

Reviews

3.3
339 reviews
5 stars
130
4 stars
55
3 stars
42
2 stars
19
1 star
93

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and unprofessional.

Cleanliness

Many customers reported that the restaurant was consistently dirty, with unclean tables and food preparation areas.

Food Quality

Several reviews mentioned issues with food quality, including stale items, undercooked rice, and incorrect portion sizes.

Order Accuracy

A significant number of customers experienced problems with incorrect orders, both in-store and for delivery.

Management Issues

Feedback indicated a lack of effective management, with employees appearing unmotivated and poorly trained.
  • BG
    Benjamin Gavrieli
    3 days ago
    1.0
    Food:Always ran out If they did have ITS COLDER THAN DRIED HAIL! Pretty rude ABSOLUTELY NO NICE REPLIES If I could give negative, I would I paid $50 for one bowl with just rice
  • DT
    dean timmons
    6 days ago
    1.0
    Used to love this place. Now it feels like it’s running on autopilot and charging premium prices for mediocrity. Will never go back.
  • SJ
    S J
    Jan 10, 2026
    1.0
    Horrible customer service and even worse food. The staff was rude and clearly didn’t care, and the food was nowhere near fresh. Dry, old, and disappointing.
  • NN
    Nina
    Jan 10, 2026
    1.0
    Please shut this location down already. Everything about this place is horrible especially the manager Suzy. They don’t use gloves while handling your food on top of it.
  • YH
    Yuzhou “Sam” Hu
    Dec 30, 2025
    1.0
    They made you wait 5 minutes at the counter for an online pickup order, then somehow still messed up you order, L staff

Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours of Chipotle Mexican Grill in Tarzana?

Chipotle Mexican Grill Tarzana is open daily from 10:30 AM to 10:00 PM.

Does Chipotle Mexican Grill in Tarzana offer pickup and delivery services?

Yes, they offer both in-store pickup and delivery services.

Brand Certified Facts from Chipotle Mexican Grill

This information is certified by Chipotle Mexican Grill and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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