Taco Bell

Reviews

• RW

  Reece Wong

  4 days ago
  1.0
  Spent almost $60 and when we checked our food before we left the drive-thru because they are known for forgetting items or giving out the wrong items The girl at the window got really annoyed. When we asked for the sauce that should have came with the food the girl at the window went and got either the manager or the shift leader and she came to the window with the worst attitude and said " just so you know the sauce is in the bag because I put it in there myself" and pretty much threw the bag at my wife and slammed the drive thru window! All over a sauce that cost them probably 3-5 cents. Defenetly needs better training or just new management.
• HS

  Haley Strasburg

  6 days ago
  5.0
  Stephanie had the BEST customer service!
• MM

  Michelle

  Mar 21, 2026
  2.0
  Never again🤮wish I had been at my local toco bell. even after a night at the bar my local toci bell is still hot, this was just disgusting and unnecessary. Was going to go back and return it but it was 11pm and front doors we're closed, we waited 15 min for our food while she chit chat chatted with her friend. We ended up turning off the car while the line grew behind us, I honestly want my money back.
• TB

  Ted Burton

  Feb 2, 2026
  1.0
  If you order online, your food will be ready about 20 minutes after they tell you.
• SS

  Shani

  Jan 21, 2026
  1.0
  Normally my DoorDash orders have been good, even when I hear bad things....but omg 😳 I had an issue with my DoorDash order so I called to ask them about it. Female answered phone, made sure to ask a couple questions first to make sure I understood how they did things, then asked if I could speak to a manager. She said she was, so I described my issue. She went from being polite to very rude as I repeated my name that she didn't hear me say the first time. She proceeded to be snippy through the whole call, cutting me off when I tried to answer her question and then being rude and saying I cut HER off. She very rudely asked if I could come get the remake or not, and when I tried telling her I didn't have a vehicle and the buses don't run this late, which is why I placed a DoorDash order to begin with. I also said I understood that they were out of some things, and that they did really well on something else they made me. She rudely told me that she wasn't saying I had to come get it tonight, something bout my name and a circle on a board and then hung up on me as I tried to get her name (I like to let workers know when I go in that such and such manager helped me with making this right, etc). I called back; this time a male answered. I asked his name since the last person hung up on me. He said his name was Isaiah. I asked if there was only one manager on shift tonight. He said yes, so I asked what their name was (again, so I could let whoever I run into know that I spoke with So&So etc). Then he told me he was a manager, so I asked which of them lied to me, and that I was just trying to speak to a manager. He started talking to the female from the first phone call, which I could hear as he was checking what she wanted him to tell me. I asked which of them lied to me, and that I just want to talk to a manager. He hung up on me also. I had to call back from a different phone because they stopped answering for my number. When a male picked up, I asked to speak to aanager. He said he was one. I asked him when I could speak to him that isn't tonight so I could speak to a manager one on one about what happened without the female manager that was involved being around. He lied again and said to come see him in the morning, which I know wouldn't work out. No night manager is there the next morning. It's absolutely crazy to me that customers are treated that way, and it's even crazier that some people seem to think lying and talking down to the customer is being professional. Disgusting display of human behavior. Bad business all around. Maybe next time I will listen when my upstairs neighbor tells me they were absolutely trash to her when she noticed she didn't have her chips and cheese in her order.... Susanville Taco Bell....what the hell, bro... 😑