Pizza Factory

4.0
475 reviews
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Business Details

2975 Main Street, Susanville, CA
96130, United States
(530) 257-0222
http://www.pizzafactory.com/locations/susanville

About

Pizza Restaurant

Location

Pizza Factory
2975 Main Street, Susanville, CA
96130, United States

Hours

Reviews

4.0
475 reviews
5 stars
255
4 stars
101
3 stars
51
2 stars
22
1 star
46

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers praised the pizza for its taste and freshness, but some reported issues with undercooked items and inconsistent quality.

Service Issues

Many reviews highlighted poor service, including long wait times, incorrect orders, and unprofessional staff behavior.

Cleanliness

Several customers noted cleanliness issues within the restaurant, including dirty tables and unsanitary conditions.

Customer Experience

While some customers enjoyed friendly staff and a welcoming atmosphere, others reported negative experiences with rude employees and lack of communication.
  • JB
    Jordan Bayless
    Dec 22, 2025
    5.0
    Staff was great and kind. And quite literally the best pizza I've had in my entire life. Including other pizza factories.
  • RB
    Roberto Barboza
    Sep 1, 2025
    5.0
    I spent the same amount with a competitor and didn't get as much food as I did with Pizza Factory and in a timely manner.
  • RM
    RS M
    Aug 31, 2025
    1.0
    Ordered a speciality salad and the workers went out to the salad bar made our salad and snuck it back into the kitchen. Salad bar had been sitting out all day. Bad service. Dirty tables. Ok food.
  • NM
    Nancy Brown MacDonald
    Jul 22, 2025
    5.0
    The best pizza, fast service and friendly employees
  • SS
    Scott Sigstad
    Oct 2, 2023
    5.0
    Driving back home from vacation. It was nice to find a nice place to eat. Could have been a little cleaner, but it was pretty busy. Service was great and so was the pizza.
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