McDonald's

3.6
1023 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
556 E El Camino Real, Sunnyvale, CA
94086, United States

Hours

Reviews

3.6
1,023 reviews
5 stars
413
4 stars
228
3 stars
134
2 stars
57
1 star
191

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported rude and unprofessional service, with many expressing frustration over long wait times and incorrect orders.

Food Temperature

Several reviews mentioned that food was served lukewarm or cold, leading to dissatisfaction with the meal quality.

Bathroom Access

Customers experienced issues with bathroom access, including locked facilities and staff being unhelpful when asked to use them.

Cleanliness

While some noted that the bathrooms were clean, others mentioned that the overall cleanliness of the establishment was lacking.

Order Accuracy

Many customers reported frequent mistakes with their orders, including missing items and incorrect food.
  • JT
    Jason Taylor
    Jan 5, 2026
    1.0
    They lie about when your mobile order is complete. As soon as it arrives in the store, they marked it as ready when it’s not. Clearly doing this to improve their metrics without any care to the customers.
  • LM
    Luis Mederos
    Jan 3, 2026
    1.0
    Waited 20min for a diet Cole and a Lemonade. Order number would disappear and reappear on monitor. Asked 2 blue shirts (managers?) and was told in a few minutes. Finally walked out.
  • MG
    Mauricio Garzona
    Jan 2, 2026
    4.0
    Comida bien preparada. Pero el personal no da abasto conforme a la demanda (drive truth y restaurante). Realmente dan más prioridad al drive truth por obias raZones. Pero el chico de caja muy activo cobrando y sirviendo en mesas al mismo tiempo, fue muy amable siempre.
  • BW
    Becca Wright
    Dec 23, 2025
    1.0
    I should've read reviews first. They are rude here. And food. Ask for it fresh. And be prepared for the questioning to use the bathrooms!! Plenty of parking. It does get busy. I stop at regularly at McDonald's. I use the bathroom first. Wash my hands, etc. These were locked. Kindly ask to use the bathroom. The employee gave me a hard time. He said, "Someone must be in there." So I waited by bathrooms. Than another employee approached. Spoke in Spanish. She "Assumed" I spoke in Spanish. I said. I must be a customer. I told her I order after I use the bathroom. She reluctantly unlocked it. There are a lot of ppl here. Assumed because of homeless ppl. Wondering if my hair is looking like all over the place. ? I know I get treated differently every time by my own culture. So I go to order. She starts talking pretty fast in Spanish. I asked her to please. Talk to me in English. And told her I ordered on my App. Told her my code for the pick up. I heard the guy say Did she order! Smh I got a little unnerved. Its none of his business. How I came in as a Paying Customer. She had to go ask the cooks. It was not showing up on her screen. It was there. So Sat and waited. I ordered a big breakfast muf. And a Mocha. With strawberry preserves. I had hot syrups in my bag. I didn't order any pancakes. Sat down and everything is cold. I hate that. (Tip: Folks, ask for it to be Cooked Fresh. Even my mocha was lukewarm. Smh) After I ate, most of it. I had to use the bathroom, again. Wash my hands, etc. I came out. My stuff was gone. I dont like taking my food into the bathroom! That's gross. I barely drank but a few sips of my Mocha. I had my muffin left on my plate. It was gone! I told the manager. At register. Someone took my food and drink. Ughh They acted like I had never ordered anything. She kept saying. "I don't know." I said. "Yes, you do know." " Look just please give me a new Mocha." At least. Because I barely drank out of it." The other manager said there was stuff there. Assumed I had left. So she gave me a new drink. I said. "Thank you." I had only a half a muffin left. But its okay. I was done. I even left it neatly cleaned up. Used stuff in bag. Except my muf still in the little plate covered. I am not messy person. I don't like taking my food into the bathroom. Overall, service is terrible. Place is clean. Decent bathrooms. No hot water like the others have. Muffins were soggy and lukewarm. Food was lukewarm. Eggs and sausage. Gross.😐 Mocha was lukewarm warm. This McDonald's is the only one that was the worst experience ever. All the others also greeted you nicely. This one. Its a crime to use the bathrooms. I get it about the homeless. But this one. I see every day working folks. Stopping in. And regulars. The Customer Service needs to be better at greeting and speak English. We all dont speak Spanish. Smh No offense. I should of asked a neighbor- ing customer. To watch my stuff. 🙄
  • MK
    Mikhail Kriukovskii
    Dec 15, 2025
    1.0
    This McDonald’s has two restrooms, and I know for a fact that both of them are functional. However, customers are only given a key to one restroom, while access to the second one is denied without any clear explanation. This creates unnecessary inconvenience and feels like an artificial restriction rather than a real issue with availability. Basic customer amenities should not be limited this way, especially when the facilities are working. Very disappointing experience.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's in Sunnyvale?

McDonald's in Sunnyvale is open daily from 5:00 AM to midnight.

Does the McDonald's location offer drive-thru service?

Yes, the McDonald's in Sunnyvale offers drive-thru service from 5:00 AM to midnight every day.