McDonald's

3.5
1824 reviews
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Business Details

550 Lawrence Expy, Sunnyvale, CA
94086, United States
(408) 733-2730
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
550 Lawrence Expy, Sunnyvale, CA
94086, United States

Hours

Reviews

3.5
1,824 reviews
5 stars
647
4 stars
419
3 stars
299
2 stars
138
1 star
321

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude staff, long wait times, and incorrect orders, leading to a negative perception of service.

Food Quality

Many reviews indicated that food was often cold, poorly prepared, or not as expected, with complaints about freshness and taste.

Operational Issues

Customers experienced issues with the drive-thru hours, curbside pickup delays, and the app not reflecting actual store hours.

Customer Experience

Several reviews highlighted a lack of attention from staff, with customers feeling ignored or unacknowledged during their visits.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their friendliness and noted instances of fresh food.
  • RW
    Robert Wu
    1 day ago
    1.0
    Sometimes they forgot there is already a car at the pickup area one so two car try to parking the pick up area one and stock the entire drive through traffic
  • XS
    Xavier Soto
    Nov 13, 2025
    1.0
    Do not go to this Mcdonalds if you like forcefully paying for an item you already paid for. Here’s what happened. I pull up to the drive thru and order just a measly oatmeal and large hot coffee. Nothing special. I pull up yo the first window to see a woman. I pay with my digital credit card. She offers a receipt but since its only 6 bucks I pass. That was a mistake due to the fact the second window guy and girl both try to lie to me that I didn’t pay even though I confirm the purchase on my mobile banking app. Now I will have to dispute the charge since it’s showing two charges. The whole reason why I’m upset is not due to 12 bucks. It’s the fact that employees lie, scam, or just dont know what theyre doing or asking for help (even listening to the customer when the customer clearly shows they’ve paid). It’s the principle of things that matters and if you’re reading this and need a reason to not go here. Think again. I highly wouldn’t recommend this place or their attention to detail. Do better.
  • MH
    Muthukrishnan Hariram
    Nov 7, 2025
    4.0
    Nice place to have food and best price. Recently I've tried ice cream, which I didn't expect in the menu. Surprisingly it was good.
  • LS
    laura sanabria
    Nov 1, 2025
    1.0
    Every time I come through the drive thru they tell me to park !!! Every time !!!
  • AK
    Amy K.
    Oct 22, 2025
    4.0
    Store was closing 2 hours early with no signage or warning. I placed my order thru the app prior to having this knowledge and was able to go inside and retrieve it since it was prepaid (the drive-thru was blocked). The McCrispy was nice and fresh but the fries weren't so hot. Staff was kind under the circumstances.
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Frequently Asked Questions About McDonald's

What are the regular hours of operation for this McDonald's location?

This McDonald's in Sunnyvale is open daily from 5:00 AM to 11:00 PM.

Does this McDonald's offer delivery services?

Yes, delivery is available daily from 5:15 AM to 1:45 AM with options including same-day and no-contact delivery.