El Pollo Loco

4.2
1423 reviews

About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Sunnyvale,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • DeliveryAvailable
  • DebitAvailable
  • Accepts checksAvailable

Location

El Pollo Loco
996 W El Camino Real, Sunnyvale, CA
94087, United States

Hours

Reviews

4.2
1,423 reviews
5 stars
800
4 stars
349
3 stars
155
2 stars
53
1 star
66

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers generally praised the chicken for being delicious and well-cooked, though some noted inconsistencies in portion sizes and side dishes.

Service

While many reviews highlighted friendly and helpful staff, there were complaints about slow service and issues with order accuracy.

Cleanliness

The restaurant's cleanliness received mixed feedback, with some customers noting clean dining areas while others reported dirty tables and restrooms.

Ordering Experience

The new kiosk ordering system was met with mixed reactions; some appreciated the efficiency, while others found it impersonal and confusing.

Value

Many customers felt the food was a good value for the price, although some expressed concerns about rising prices and portion sizes.
  • UV
    Uadal Valois
    2 days ago
    4.0
    Delicious Pollo Bowl and Fresh Meals! I love the Pollo Bowl—it has everything I want and fits perfectly into my diet. The meals are fresh and grilled right in front of you. Great spot for fast, healthy, and delicious food. Highly recommend!
  • EH
    Elvy Harris
    Dec 22, 2025
    5.0
    The best one I've eaten at.. I've been to several, but this one's the best 💯👍🏿
  • EK
    Elpy Kernkraft
    Dec 15, 2025
    1.0
    Do NOT order a chicken bowl or anything that does not include full pieces as they barely throw in a tablespoon worth of chicken. This is the double chicken bowl… that’s rice below the 5 chicken squares on the left
  • GB
    Gregory Benavides
    Dec 9, 2025
    5.0
    Great staff. Very kinda and attentive. Food has always been solid!
  • DH
    Dee Hernandez
    Nov 26, 2025
    3.0
    The place was clean. I like how one of the employees was helping the customers with the self order kiosk. The chicken was delicious but the rice tasted like uncle Ben’s rice in a pouch. My son liked the beans but they were too spicy for me. Hey what can I say I’m a weakling when it comes to spicy foods. My corn tortillas were not fully cooked and they were all broken. Their salsas were good they had a good combination of mild and hot. The ambient was busy and it didn’t look to homey like most Mexican restaurants do well with the exception of Chipotle.

Frequently Asked Questions About El Pollo Loco

What are the opening hours of El Pollo Loco in Sunnyvale, CA?

El Pollo Loco in Sunnyvale is open every day from 10:00 AM to 10:00 PM.

Does El Pollo Loco offer delivery services?

Yes, El Pollo Loco offers delivery service for customer convenience.