Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Sunnyvale,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- DebitAvailable
- Accepts checksAvailable
Location
Hours
Reviews
4.2
1,423 reviews
5 stars
800
4 stars
349
3 stars
155
2 stars
53
1 star
66
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally praised the chicken for being delicious and well-cooked, though some noted inconsistencies in portion sizes and side dishes.
Service
While many reviews highlighted friendly and helpful staff, there were complaints about slow service and issues with order accuracy.
Cleanliness
The restaurant's cleanliness received mixed feedback, with some customers noting clean dining areas while others reported dirty tables and restrooms.
Ordering Experience
The new kiosk ordering system was met with mixed reactions; some appreciated the efficiency, while others found it impersonal and confusing.
Value
Many customers felt the food was a good value for the price, although some expressed concerns about rising prices and portion sizes.
- UVUadal Valois2 days ago4.0Delicious Pollo Bowl and Fresh Meals! I love the Pollo Bowl—it has everything I want and fits perfectly into my diet. The meals are fresh and grilled right in front of you. Great spot for fast, healthy, and delicious food. Highly recommend!
- EHElvy HarrisDec 22, 20255.0The best one I've eaten at.. I've been to several, but this one's the best 💯👍🏿
- EKElpy KernkraftDec 15, 20251.0Do NOT order a chicken bowl or anything that does not include full pieces as they barely throw in a tablespoon worth of chicken. This is the double chicken bowl… that’s rice below the 5 chicken squares on the left
- GBGregory BenavidesDec 9, 20255.0Great staff. Very kinda and attentive. Food has always been solid!
- DHDee HernandezNov 26, 20253.0The place was clean. I like how one of the employees was helping the customers with the self order kiosk. The chicken was delicious but the rice tasted like uncle Ben’s rice in a pouch. My son liked the beans but they were too spicy for me. Hey what can I say I’m a weakling when it comes to spicy foods. My corn tortillas were not fully cooked and they were all broken. Their salsas were good they had a good combination of mild and hot. The ambient was busy and it didn’t look to homey like most Mexican restaurants do well with the exception of Chipotle.
Frequently Asked Questions About El Pollo Loco
What are the opening hours of El Pollo Loco in Sunnyvale, CA?
El Pollo Loco in Sunnyvale is open every day from 10:00 AM to 10:00 PM.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery service for customer convenience.
Can I place an order through a mobile app for El Pollo Loco?
Yes, you can order via the El Pollo Loco app available on the Apple App Store.
What type of cuisine does El Pollo Loco serve?
El Pollo Loco serves authentic Mexican food, focusing on fire-grilled chicken dishes and handmade salsas and guacamole.
What payment options are accepted at El Pollo Loco?
El Pollo Loco accepts payment via American Express, Visa, and checks.
What is the address and contact phone number for El Pollo Loco in Sunnyvale?
El Pollo Loco is located at 996 W El Camino Real, Sunnyvale, CA 94087. The main phone number is +1 408-732-5002.
Are there any nearby restaurants if I want to try different cuisines near El Pollo Loco?
Nearby, you can find Greek Spot for Mediterranean food, Domino's Pizza for fast food and pizza, Shah Restaurant for Indian and Pakistani cuisine, and Taco Bell for Mexican fast food.
What local businesses are near El Pollo Loco that could be useful for car maintenance?
Nearby automotive services include Fred's Trusted Auto Care, Stress-Free Auto Care, Toms Auto Repair, Jiffy Lube, and Precision Tune Auto Care Sunnyvale - El Camino.
Are there any nearby attractions or entertainment options close to El Pollo Loco?
Near El Pollo Loco, you can visit Euphnet Cyber Cafe, which offers internet access and entertainment activities.
Does El Pollo Loco provide catering services?
Yes, El Pollo Loco also offers catering services to accommodate your event needs.