Brand Certified
El Pollo Loco
4.2(1435 reviews)
Certified by El Pollo Loco • Mar 01, 2026
Business Details
996 W El Camino Real, Sunnyvale, CA
94087, United States
Certified by El Pollo Loco • Mar 01, 2026
(408) 732-5002
Certified by El Pollo Loco • Mar 01, 2026
https://restaurants.elpolloloco.com/ca/sunnyvale/996-w-el-camino-real
Certified by El Pollo Loco • Mar 01, 2026
About
Certified by El Pollo Loco • Mar 01, 2026
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Sunnyvale,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- DebitAvailable
- Accepts checksAvailable
Location
Certified by El Pollo Loco • Mar 01, 2026
Hours
Certified by El Pollo Loco • Mar 01, 2026
Reviews
4.2
1,435 reviews
5 stars
809
4 stars
350
3 stars
155
2 stars
53
1 star
68
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally praised the chicken for being juicy and flavorful, though some noted inconsistencies in portion sizes and side dishes.
Service Experience
While many reviews highlighted excellent and friendly service, there were notable complaints about slow service and poor customer interactions at times.
Cleanliness
Several customers reported cleanliness issues, particularly with the dining area and bathrooms, which detracted from their overall experience.
Ordering System
The new kiosk ordering system received mixed reviews; some appreciated the efficiency while others found it impersonal and cumbersome.
- DCDaniel ColemanFeb 25, 20261.02/24/26, I came in around 9:30 pm, restaurant closes at 10 pm. The kitchen staff were busy talking the whole time, took 15 minutes to make my burrito as they dragged their feet and chatted, watching me. Frustrated, I just left. Burrito ain't worth the risk that follows that.
- MVManual VenturaFeb 22, 20265.0Very good price and the best part very good flavor chicken
- VUVictor UribeFeb 19, 20261.0Restaurant was not open during the posted hours. Had to wait outside in the wind and rain.
- VTVee TrairattanapaFeb 12, 20265.0you now have to order from the machine but staff is still really helpful with me using the coupon.
- TPTee PonsukcharoenJan 28, 20265.0I don't know why El Pollo Loco is not as popular as other fast food restaurants. It might be too healthy lol. Joking aside, the food quality is amazing. We enjoy perfectly grilled chicken and thick, creamy mac and cheese. The tortillas are soft and warm. Well, the grilled chicken is juicy and the skin is crispy. That's how the grilled chicken should be. The most surprising thing is that how fast the service is. We order the family 16-piece meal, expecting it to be a while. Once we sit down on a table, the food is ready! This is definitely a place to get good fast food. Same tier as In-n-out!
Frequently Asked Questions About El Pollo Loco
What are the opening hours of El Pollo Loco in Sunnyvale, CA?
El Pollo Loco in Sunnyvale is open every day from 10:00 AM to 10:00 PM.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery service for customer convenience.
Can I place an order through a mobile app for El Pollo Loco?
Yes, you can order via the El Pollo Loco app available on the Apple App Store.
What type of cuisine does El Pollo Loco serve?
El Pollo Loco serves authentic Mexican food, focusing on fire-grilled chicken dishes and handmade salsas and guacamole.
What payment options are accepted at El Pollo Loco?
El Pollo Loco accepts payment via American Express, Visa, and checks.
What is the address and contact phone number for El Pollo Loco in Sunnyvale?
El Pollo Loco is located at 996 W El Camino Real, Sunnyvale, CA 94087. The main phone number is +1 408-732-5002.
Are there any nearby restaurants if I want to try different cuisines near El Pollo Loco?
Nearby, you can find Greek Spot for Mediterranean food, Domino's Pizza for fast food and pizza, Shah Restaurant for Indian and Pakistani cuisine, and Taco Bell for Mexican fast food.
What local businesses are near El Pollo Loco that could be useful for car maintenance?
Nearby automotive services include Fred's Trusted Auto Care, Stress-Free Auto Care, Toms Auto Repair, Jiffy Lube, and Precision Tune Auto Care Sunnyvale - El Camino.
Are there any nearby attractions or entertainment options close to El Pollo Loco?
Near El Pollo Loco, you can visit Euphnet Cyber Cafe, which offers internet access and entertainment activities.
Does El Pollo Loco provide catering services?
Yes, El Pollo Loco also offers catering services to accommodate your event needs.
Brand Certified Facts from El Pollo Loco
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