Chipotle Mexican Grill

3.0
1393 reviews
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Business Details

324 W El Camino Real, Sunnyvale, CA
94087, United States
(408) 773-1304
https://locations.chipotle.com/ca/sunnyvale/324-w-el-camino-real?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=279
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About

Fast Food RestaurantMexican Restaurant
Chipotle Cherry Orchard is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
324 W El Camino Real, Sunnyvale, CA
94087, United States

Hours

Reviews

3.0
1,393 reviews
5 stars
420
4 stars
247
3 stars
143
2 stars
108
1 star
475

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff and slow service.

Portion Sizes

Many customers complained about small portion sizes, often feeling shortchanged compared to other locations.

Food Quality

Several reviews mentioned issues with food quality, including undercooked ingredients and high salt content.

Cleanliness

Customers reported unsanitary conditions, including dirty tables and overflowing trash.

Order Accuracy

Frequent complaints about incorrect orders and missing items, particularly with online and takeout orders.
  • DY
    Denny Yo
    Jan 2, 2026
    1.0
    Almost delay for the pickup order all the time, what’s the point of order ahead, stop visiting this place if possible
  • JC
    Jack Chen
    Jan 2, 2026
    1.0
    I order 5:50 pickup and it’s 6:30 still haven’t get my order
  • JV
    Jonathan Valldejuli
    Jan 1, 2026
    1.0
    I ordered a burrito on the app. The app says it’s ready for pick up. I walk in and the pickup shelf is empty and there are three other people waiting for their online order. There is 2 guys working. One is cooking and the other is tending the walk-ins. The online orders are totally neglected. One of us tried to get a word in with the guy working in and the worker ignored him and looked pissed off. 15 min later a third guy walks out from the back with the four online orders. I get home and the burrito is small and has maybe 4 microscopic pieces of chicken in it.
  • BL
    Bella Longo
    Jan 1, 2026
    1.0
    Horrible food quality and horrible customer service from Chipotle.
  • FC
    Frodo29 Chris
    Nov 26, 2025
    1.0
    I can’t give minus review because if I could I would this one worse customer service place I haven’t been to and you ask for something to be done and they say yes and don’t do it God Damm I have ask the girl who charge you the money for the 3 time just to get sour cream on side if have other options to go just don’t come to this place at all - 0 star for me .
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Frequently Asked Questions About Chipotle Mexican Grill

What types of food does Chipotle Mexican Grill at Cherry Orchard Plaza serve?

Chipotle offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients without artificial colors, flavors or preservatives.

What are the opening hours of Chipotle Mexican Grill in Sunnyvale?

The restaurant is open daily from 10:45 AM to 11:00 PM.