Chipotle Mexican Grill

3.0
1376 reviews
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Business Details

324 W El Camino Real, Sunnyvale, CA
94087, United States
(408) 773-1304
https://www.chipotle.com
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About

Fast Food RestaurantMexican Restaurant
Chipotle Cherry Orchard is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
324 W El Camino Real, Sunnyvale, CA
94087, United States

Hours

Reviews

3.0
1,376 reviews
5 stars
418
4 stars
245
3 stars
141
2 stars
107
1 star
465

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported extremely poor service, including rude staff, slow service, and mistakes with orders.

Portion Sizes

Many reviews highlighted consistently small portion sizes, with customers feeling they received less food than expected for the price.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty tables and overflowing trash.

Food Quality

Feedback indicated issues with food quality, including undercooked rice, overly salty dishes, and instances of food safety concerns.

Management Issues

Customers expressed dissatisfaction with management, citing poor organization and lack of accountability for service failures.
  • JS
    Jatinder Singh
    2 days ago
    1.0
    Hello ..that restorent is so bad they will not give the order on time the staaf is so roudly they dont listen
  • HC
    Haoyu Chen
    2 days ago
    2.0
    Half of the amount gotten comparing to other stores
  • KC
    Kim Chungji
    Nov 17, 2025
    5.0
    It was so nice! Delicious and abundant! Feels like back in 2010s 😙
  • EV
    Ekta Verma
    Nov 12, 2025
    1.0
    Went in there on a Wednesday morning. They opened later than the timing on the front and there was already a queue forming. There was a serving guy with tattoos who walked by the door a few times, smirked at us waiting and walked by without unlocking the door, not quite sure what the purpose of that action was but it was rude. The lady who opened the store served me and she had absolutely horrible customer service attitude and manners. She was serving tiny portions to everyone, when I asked her to serve the normal portion size, she yelled at me in front of everyone saying that’s what we serve, take it or leave it. This was completely unnecessary and unacceptable and frankly quite appalling. I would suggest you save your time, money and mental peace and go to any of the food establishments next door.
  • CM
    Collin Moeller
    Oct 26, 2025
    1.0
    Worst Chipotle location I've ever been to. Overflowing trash, werent keeping anything stocked unless asked to: (chips, large cups, forks, toilet paper, etc etc) filthy tables, disrespectful lazy staff, slowest service I've ever had. They weren't even short staffed. Need to get it together at this location. They don't do the basics.
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Frequently Asked Questions About Chipotle Mexican Grill

What types of food does Chipotle Mexican Grill at Cherry Orchard Plaza serve?

Chipotle offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients without artificial colors, flavors or preservatives.

What are the opening hours of Chipotle Mexican Grill in Sunnyvale?

The restaurant is open daily from 10:45 AM to 11:00 PM.