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Brand Certified

Chipotle Mexican Grill

3.0
(1402 reviews)

About

Fast Food RestaurantMexican Restaurant
Chipotle Cherry Orchard is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
324 W El Camino Real, Sunnyvale, CA
94087, United States

Hours

Reviews

3.0
1,402 reviews
5 stars
424
4 stars
248
3 stars
143
2 stars
107
1 star
480

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, including rude staff and slow response times, particularly for online orders.

Portion Sizes

Many customers complained about the small portion sizes, often feeling they received less food than expected for the price.

Food Quality

Several reviews mentioned issues with food quality, including stale items, undercooked rice, and incorrect orders.

Cleanliness

Customers reported unsanitary conditions in the dining area, including dirty tables and overflowing trash.
  • KS
    kuldeep singh
    2 days ago
    1.0
    One oder too much waisted time staff not good disopinted this store
  • FA
    Family Account
    Feb 19, 2026
    1.0
    I just went to order a kids meal and a regular burrito. I specifically said kids meal with rice. But she ended up serving it in a bowl. I thought she was doing it just for convenience because the portion she was putting in the bowl was very less. Esp the meat. Two teaspoons of meat and that's it. The cashier then asked if we wanted chips and drinks. I said yes because I thought he asked me as they usually come with kids meal. In the end my bill was $33 and he charges me a full meal for the meal I thought was a kids meal plus the drinks and the chips. I said we had asked for a kids meal. He would not relent and made me pay for it. I feel scammed. If it was a true rice bowl, we would have added more toppings but we had started the order asking for a kids meal and thought that's what we got. Also the meat quantity for burrito was also so less, it was a treat for my kids after a long day and we feel scammed. Not coming back here.
  • SS
    Sharath
    Feb 13, 2026
    1.0
    Worst restaurant for pickup orders . Takes forever to get your order even after it’s ready
  • PA
    Prajapat Americawala
    Feb 5, 2026
    1.0
    This chipotle staf behaver id very bad don’t responsible staff and make Oder is very wrong and very late
  • SJ
    Stevelarryjob jon
    Jan 23, 2026
    1.0
    I don’t usually leave reviews, but this restaurant’s cashier really needs to learn how to handle pickup orders. I asked cashier to check my food which was ready 10 minutes ago, yet she still hadn’t checked my order. I understand there were many walk-in customers, but she completely ignored pickup customers. As a result, I ended up with cold food. Avoid this place if you’re ordering online, or make sure to insist that she checks your order—otherwise, she won’t respond.

Brand Certified Facts from Chipotle Mexican Grill

This information is certified by Chipotle Mexican Grill and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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