El Pollo Loco

Reviews

• RB

  Rachel Bullock

  5 days ago
  3.0
  I worked high volume fast food drive thru almost full time for over four years and I have a lot of grace for people like me who have to maintain high efficiency and expectations, but I am likely going to stop coming to this Pollo Loco location and wanted to write a review simply because they never fail to completely forget items on my order. I always order ahead and always give time for it to be prepared beyond the allotted window on the app for readiness so that there is time for it to be ready when I arrive as not to rush the crew (anywhere from 5-20 minutes above the highest time in the order readiness window the app provides, for reference), but I have never gotten my complete order from this store, specifically. I thought it was my bad for occasionally ordering an a la carte item with a combo or for ordering chips alongside nachos or something, maybe confusing whoever had to pack the order, but every time I go and whatever I order, something is missing. They're always nice, but as someone also not earning very much, it's a treat to eat out and I just don't want to be missing items I'm paying to come and get, especially since I always give all pick-up orders I place ample time to be prepared. Again, nice people over there, and any customizations to items on order have always been correct, just check your orders before leaving so that you can get the items you're missing, if any are, before you leave, if you choose this location.
• MP

  marilu pulido

  Dec 28, 2025
  2.0
  I just went there and asked for leg lovers. The guy didn’t even check with the cook and said we don’t have it. I then asked for wing lovers and got the same answer. They usually check and then let me know But this guy was not even checking. When I went to the window to pay I asked for senior discount and he asked me how old I was (I’m 66 btw), I told him I didn’t need to give him that information. Then he said he couldn’t give me the discount if I didn’t show some ID. That he needed to scan my ID. I told him that since I have been buying pollo loco, nobody ever asked to see my ID, then I paid add I asked for some coupons, he said e we don’t have any. He was so rude so I said you guys don’t have anything; no leg lovers, no wing lovers no coupons and he answered yeah, we don’t have anything and closed the window. He was the most rude person working there. I have had bad experiences with this particular location but this guy was the worst!!!!!!
• CL

  Carlos G. Lopez

  Nov 28, 2025
  1.0
  I went today (Thanksgiving) and they were closed, at the same time appears "Open " on Google Maps. 🙄
• MM

  Mariah Mendez

  Nov 15, 2025
  1.0
  The manager in this pillo loco is extreamly rude, the waiting time was more than expected.
• SG

  Shirley Garcia

  Nov 13, 2025
  1.0
  Food always delicious, customer service not so great, I was waiting for my order inside the store,and I think the manager Johana? Was there and she just ignored my order and was doing Drive thrus orders, I heard one of the employees told her"please make her order she is waiting for so long and her order is just there" and she just ignored the employee until that employee made my order and apologized to me.

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