Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Sunland,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Accepts checksAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.0
483 reviews
5 stars
255
4 stars
103
3 stars
55
2 stars
19
1 star
51
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Many customers reported frequent issues with incorrect orders and missing items.
Customer Service
Feedback indicates a mix of experiences, with some praising friendly service while others noted rudeness and lack of attentiveness.
Food Quality
While some customers enjoyed the food, others expressed disappointment with portion sizes and cooking quality.
Speed of Service
Several reviews mentioned slow service and long wait times, particularly during busy hours.
Management Response
A few customers highlighted positive interactions with management, particularly in resolving issues, but many expressed frustration with overall management and staff behavior.
- MMMariah MendezNov 15, 20251.0The manager in this pillo loco is extreamly rude, the waiting time was more than expected.
- SGShirley GarciaNov 13, 20251.0Food always delicious, customer service not so great, I was waiting for my order inside the store,and I think the manager Johana? Was there and she just ignored my order and was doing Drive thrus orders, I heard one of the employees told her"please make her order she is waiting for so long and her order is just there" and she just ignored the employee until that employee made my order and apologized to me.
- FVFrancisco VarelaNov 5, 20255.0Good version of El Pollo Loco. I've been to some bad ones. This one is great with friendly and helpful staff.
- SMSari MedinaOct 1, 20253.0This location always forgets something from the order.
- PGPerry Phillip GoldmanSep 30, 20255.0Food is always good!!
Frequently Asked Questions About El Pollo Loco
What are the opening hours of El Pollo Loco in Sunland, CA?
El Pollo Loco in Sunland, CA is open Monday through Saturday from 10:00 AM to 10:00 PM, and on Sunday from 10:30 AM to 10:00 PM.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery services for your convenience.
Can I order El Pollo Loco food online?
Yes, you can order El Pollo Loco food online via their official ordering website or through the El Pollo Loco mobile app.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Visa, Discover, and checks as payment options.
Does El Pollo Loco have free Wi-Fi available?
Yes, El Pollo Loco in Sunland provides free Wi-Fi for its customers.
Is drive-through service available at El Pollo Loco?
Yes, El Pollo Loco features a drive-through service for faster and convenient pickup.
Where is El Pollo Loco located in Sunland, CA?
El Pollo Loco is located at 7851 Foothill Blvd, Sunland, CA 91040, USA.
What nearby places can I visit before or after dining at El Pollo Loco?
Nearby places include Mt. Gleason Motorlodge (hotel), Code Blue Cafe & Restaurant, and Foothill Market and Deli, perfect for guests needing accommodation, coffee, or groceries.
Are there other dining options close to El Pollo Loco?
Yes, nearby you can find Taco Bell and McDonald's for different fast food choices, as well as Chor’s Chinese Cuisine for something different.
Which nearby businesses could be useful if I'm staying in the area?
Nearby useful businesses include Sunland Dental Care for orthodontist services, Greco Windows & Doors for home improvement, and Better Health Pharmacy for medical supplies.