El Pollo Loco

4.2
926 reviews

About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Sun Valley,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • DeliveryAvailable
  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available

Location

El Pollo Loco
8351 Sunland Blvd, Sun Valley, CA
91352, United States

Hours

Reviews

4.2
926 reviews
5 stars
516
4 stars
204
3 stars
109
2 stars
34
1 star
63

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers generally praised the food quality, especially the chicken and salads, but some noted inconsistencies and a decline in taste over time.

Customer Service

The staff received positive feedback for being friendly and helpful, although there were complaints about rude service and issues with order accuracy.

Cleanliness

Several reviews highlighted cleanliness issues, particularly in the restrooms and dining area, which detracted from the overall experience.

Order Accuracy

Many customers reported problems with order accuracy, including missing items and incorrect orders, leading to frustration.

Value for Money

While some customers felt the food was reasonably priced, others expressed concerns about portion sizes and rising prices.
  • SS
    speed2live
    6 days ago
    4.0
    Typical El Pollo Loco. Could use a bigger parking area.
  • LS
    Larry Sanchez
    Nov 17, 2025
    5.0
    Want to start off by saying this has been my go to location since high school 10 years ago, loyal customer, great food, great service. I want to say and thank Mariana that works drive thru, best customer service, works hard and she even went as far as to remember what I order which is always a great feeling, thank you again!
  • SH
    Sepideh Layla Hekmatnia
    Nov 14, 2025
    5.0
    The el pollo loco on Sunland charges for every extra sauce packet $1.00! Then I started going to the one on balboa and Chatsworth and they said there isn’t a charge . The one on balboa is amazing service and well made food . The one on Sunland not so much .
  • CG
    Christine Greene
    Nov 8, 2025
    5.0
    Thank you for a great wing lovers meal. You cooked the chicken just right and the broccoli and mashed potatoes are always delicious. I came here because I was avoiding a different El Pollo Loco that is super slow and gets my orders wrong so thank you for a reliable alternative and I'll continue to come to this one. This location is conveniently located right next to the 5 Freeway so it's perfect for those of us just passing through the area
  • MA
    Monica Acevedo
    Oct 19, 2025
    4.0
    Ok

Frequently Asked Questions About El Pollo Loco

What are the opening hours of El Pollo Loco in Sun Valley?

El Pollo Loco is open from 9:30 AM to 10:30 PM Monday through Saturday, and from 9:30 AM to 10:00 PM on Sunday.

Does El Pollo Loco offer delivery services?

Yes, El Pollo Loco offers delivery services for customers who prefer to enjoy their food at home.