Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Sun Valley,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.2
932 reviews
5 stars
517
4 stars
207
3 stars
109
2 stars
34
1 star
65
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally praised the food quality, particularly the chicken, but some noted inconsistencies and a decline in taste over time.
Customer Service
The staff received numerous compliments for being friendly and helpful, although there were some reports of rude service and order mistakes.
Cleanliness
While many reviews mentioned a clean dining area, there were complaints about restroom cleanliness and overall maintenance of the location.
Order Accuracy
Several customers expressed frustration with incorrect orders and missing items, indicating a need for improvement in order accuracy.
Parking Issues
Multiple reviews highlighted concerns about the parking situation, suggesting that the area could benefit from a larger parking lot.
- PJPark JayDec 23, 20251.0Who took a bite
- RDRandy DelaneyNov 29, 20254.0Very friendly staff. The only opportunity for improvement is entering or exiting the parking lot.
- JLJonah LopezNov 27, 20255.0Been here a handful of times and never had a problem. Clean dinning area. The employees are very fast and kind. Self check out is very to easy to manage. There is even a drive-thru which is a plus. The chicken is very juicy and flavorful. The sides are perfectly cooked aswell. Absolutely love this place for chicken.
- LSLarry SanchezNov 17, 20255.0Want to start off by saying this has been my go to location since high school 10 years ago, loyal customer, great food, great service. I want to say and thank Mariana that works drive thru, best customer service, works hard and she even went as far as to remember what I order which is always a great feeling, thank you again!
- SHSepideh Layla HekmatniaNov 14, 20255.0The el pollo loco on Sunland charges for every extra sauce packet $1.00! Then I started going to the one on balboa and Chatsworth and they said there isn’t a charge . The one on balboa is amazing service and well made food . The one on Sunland not so much .
Frequently Asked Questions About El Pollo Loco
What are the opening hours of El Pollo Loco in Sun Valley?
El Pollo Loco is open from 9:30 AM to 10:30 PM Monday through Saturday, and from 9:30 AM to 10:00 PM on Sunday.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery services for customers who prefer to enjoy their food at home.
Can I order food from El Pollo Loco using a mobile app?
Yes, you can order through the El Pollo Loco app available on the Apple App Store for a convenient ordering experience.
What types of food does El Pollo Loco specialize in?
El Pollo Loco specializes in fresh, authentic Mexican food with fire-grilled chicken and handmade guacamole, salsas, and dressings.
What payment options are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, and Visa cards for payments.
Does El Pollo Loco have free Wi-Fi available for customers?
Yes, El Pollo Loco offers free Wi-Fi to guests at their location.
Is there a drive-through service available at El Pollo Loco?
Yes, El Pollo Loco provides a drive-through service for convenient pickup.
What nearby gas stations can I visit when going to El Pollo Loco?
There are several nearby gas stations including Exxon & Mobil Stations, Mobil, and Gus Mobil Services Center, which can be convenient stops before or after your visit to El Pollo Loco.
Are there dining options nearby El Pollo Loco if I want to try different cuisines?
Yes, nearby dining options include Yoshinoya Sun Valley for Japanese food, Rancheros Tacos for Mexican fast food, and Georgios Sports Bar & Pizzeria for American-style pizza and bar atmosphere.
What other services near El Pollo Loco might be useful for customers?
Nearby services include Economy Inn for lodging, Sunland Pharmacy for medical needs, and financial services at Western Union, helpful for customers visiting the area.