Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Stockton,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Accepts checksAvailable
- Drive-throughAvailable
Location
Hours
Reviews
4.0
1,073 reviews
5 stars
540
4 stars
263
3 stars
127
2 stars
46
1 star
97
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally praised the delicious chicken and fresh ingredients, although some reported issues with dry or stale food.
Customer Service
Mixed reviews on service; while some experienced friendly and helpful staff, many reported rudeness and poor treatment from employees.
Order Accuracy
Several customers noted issues with incorrect orders and portion sizes, leading to dissatisfaction.
Cleanliness
Some reviews highlighted cleanliness in the dining area, while others pointed out unsanitary conditions in the bathrooms.
Value for Money
Customers expressed concerns about high prices relative to portion sizes and food quality.
- TYT “Blue” YagerNov 4, 20251.0That was the worst chicken bowl ive ever had it was all fat no chicken so we paid $35 for fat we will never eat here again the tables weren't clean nor were the seats it was disgusting and the bathroom OMG
- DBDale BryanOct 17, 20255.0This is like the best chicken I’ve had in a long time and the service was amazing!
- JMJose MendezOct 6, 20251.0To @ OWNER. I been a long time customer for over 10yrs. Its been great amazing delicious food and amazing customer service untill recently i been dealing with rudeness and disrespectful employees and assistant manager. Everytime i go in there they are looking at me in a bad rude way. The way they roll there eyes on me for instance when I asked for extra red salsa cause they only gave me 2 when i ordered a 16pc family meal like shaking my head when i asked for more salsa they look at me in a bad nasty way they are so RUDE!! The assistant manager needs to be fired she's always giving me a bad look and my family!!! Like she is so mad for having to come in to work like thats not my problem! i worked there before and i can assure you how nice and friendly we treated our customers and now that ima customer and i get disrespected when i called them out on there poor and rude customer service its sad it really bothered me my self and my family! There a lot to the story i just hope i can reach out to someone higher than this assistant managers and hold them accountable on there actions . For this reason i dont even wanna go to the restraunt nomore.On top of that they always give me something wrong in the order and it tasted nasty they alyways give me tortillas stale and hard tortillas . like i said theres a lot to be said on here but i hope someone reads this and/or someone higher up obove so that this employees can be held accountable for there actions!!
- ARAnne RubioOct 6, 20251.0Their chicken burritos are a rip off. They pile on all ingredients EXCEPT CHICKEN!!!
- EREnrique RamosSep 26, 20251.0Went through the drive through to order two items. One was promotional, so it shouldn't have taken too long. Once we pull up to the window, a kid tells us to wait in a crowded area behind the store. We wait and sit there, as multiple cars receive their orders and stare us down. Too many minutes pass by so we return to the speaker box to ask for a refund. It was only then that our order was "ready" As we were leaving, three of the workers were standing in the lobby pointing and laughing at us with the bag in their hands. I pray to God I see that refund 🙏
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in Stockton, CA?
El Pollo Loco in Stockton, CA is open daily from 9:00 AM to 11:00 PM.
Does El Pollo Loco in Stockton offer delivery services?
Yes, El Pollo Loco in Stockton provides delivery services to customers.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Check, Discover, and Visa as payment options.
Can I order El Pollo Loco's menu online?
Yes, you can order from El Pollo Loco online via their official ordering website.
Where is El Pollo Loco located?
El Pollo Loco is located at 678 North Wilson Way, Stockton, CA 95205, USA.
What is special about El Pollo Loco's food preparation?
El Pollo Loco uses whole chickens marinated in a special blend of herbs and fire-grilled on open flames for authentic Mexican flavor.
Does El Pollo Loco offer catering services?
Yes, El Pollo Loco provides catering services for events.
What other restaurants are near El Pollo Loco in Stockton?
Nearby restaurants include Burger King, Sun King Chinese Restaurant and to Go, Papa Murphy's Take 'N' Bake Pizza, Subway, Mountain Mike's Pizza, Sombrero Taqueria, Taco Bell, Angry Chickz, Tommy's Cafe, Ono Hawaiian BBQ, and Maharaja Indian Cuisin.
Are there any beauty or nail salons close to El Pollo Loco in Stockton?
Yes, Sally Beauty, Mary’s Nails Salon, Nails Pro, and Fancy Nails are nearby beauty and nail salons.
What other services are available near El Pollo Loco for mobile phone needs?
Nearby mobile phone stores include T-Mobile Authorized Retailer, Boost Mobile, and Master Wireless, offering retail and telecommunications services.