McDonald's

3.7
1264 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
587 Elcamino Real, South San Francisco, CA
94080, United States

Hours

Reviews

3.7
1,264 reviews
5 stars
495
4 stars
282
3 stars
226
2 stars
86
1 star
175

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service, with some praising friendly staff while others reported rude and unhelpful interactions.

Service Speed

Many customers experienced slow service, particularly during busy hours, with long wait times reported in both drive-thru and dining areas.

Food Quality

Food quality is inconsistent; while some enjoyed fresh items, others complained about greasy or poorly prepared food.

Cleanliness

The restaurant is generally clean, but some customers noted issues with restroom cleanliness and overall maintenance.
  • AK
    Abinesh Kumar
    5 days ago
    3.0
    Its a fast food place. You can't expect much out of it. But somehow they always miss out on the sauces after asking what type of sauce you want.
  • VF
    Virginia Fuentes
    Jan 1, 2026
    1.0
    New Year Day stopped to buy breakfast. The woman who gave me the food I asked her a question about what I ordered. She answered my question with a upset look in her face. The woman should not be working with the public. She looks upset all the time not even for today she puts a friendly smile for the customer. I interacted with another female worker she was also unpleasant and also looked not happy to be working. I give these workers a poor review and need customer service classes or put them to work in the back.
  • RV
    ricardo viaud
    Dec 22, 2025
    5.0
    I like it very much friendly and caring with costumers
  • CP
    Carlos Arturo Chaparro Palacios
    Sep 26, 2025
    1.0
    El lugar es muy lindo, pero me pareció terrible como abordan un problema o inconveniente interno. Llegue a comer e hice mi orden, ya estaba terminando mi comida, cuando se me acercan 2 trabajadores preguntando de una manera muy intrusiva my recibo, cabe resaltar sin ninguna explicación, sin ningún preámbulo, que se lo muestre y se lo muestre, a tal punto que me tocó sacar mi celular y mostrarle el pago, pero que aún querían my recibo. Ya después de una manera muy intrusiva de hacer las cosas, ahí si me explican que estaban confundiendo las órdenes, eso no es culpa mía y si puedo ayudar lo hago, pero que aprendan a acercarse de una manera amable, no hostil.
  • MM
    Mr McDonald
    Sep 25, 2025
    2.0
    Extremely Slow Service in the dinning area during breakfast. The lady at the register keeps walking from the counter as if she running the restaurant by herself. The people in front of me waited long. When it was my chance to order, I had to wait even longer as she bagged an order that have been by another worker and then she walked it outside. When she came back inside she didn't come back to the register. Instead she continued to bag even more items for Doordash/ Uber Eats couriers. These items could have already been bagged by other workers in the back as well. She didn't have bad energy but you could tell she was overwhelmed. The drive-thru Windows get high priority but it didn't make sense because she had to keep walking orders outside even after she helped me. One thing I can say is my bacon egg and cheese biscuit was very fresh. As I was walking out to my car the lines got even longer. I assume they're hiring at this location.

Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's in South San Francisco?

McDonald's in South San Francisco is open daily from 5:00 AM to 11:00 PM.

Does this McDonald's offer delivery services?

Yes, delivery is available with hours varying from 5:00 AM up to 3:30 AM depending on the day. You can order online or use the McDonald's app.