Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Many customers reported poor customer service, with instances of staff being unhelpful, rude, or overwhelmed.
Order Accuracy
Frequent complaints about incorrect orders and missing items, indicating a need for better order management.
Service Speed
Customers experienced slow service, particularly during busy hours, with long wait times reported in both drive-thru and counter service.
Food Quality
Mixed reviews on food quality, with some customers noting issues like greasy food, undercooked items, and inconsistent taste.
Cleanliness
While some praised the cleanliness of the location, others noted that it could be improved, especially in the bathrooms.
CP
Carlos Arturo Chaparro Palacios
Sep 26, 2025
1.0
El lugar es muy lindo, pero me pareció terrible como abordan un problema o inconveniente interno. Llegue a comer e hice mi orden, ya estaba terminando mi comida, cuando se me acercan 2 trabajadores preguntando de una manera muy intrusiva my recibo, cabe resaltar sin ninguna explicación, sin ningún preámbulo, que se lo muestre y se lo muestre, a tal punto que me tocó sacar mi celular y mostrarle el pago, pero que aún querían my recibo. Ya después de una manera muy intrusiva de hacer las cosas, ahí si me explican que estaban confundiendo las órdenes, eso no es culpa mía y si puedo ayudar lo hago, pero que aprendan a acercarse de una manera amable, no hostil.
MM
Mr McDonald
Sep 25, 2025
2.0
Extremely Slow Service in the dinning area during breakfast. The lady at the register keeps walking from the counter as if she running the restaurant by herself. The people in front of me waited long. When it was my chance to order, I had to wait even longer as she bagged an order that have been by another worker and then she walked it outside. When she came back inside she didn't come back to the register. Instead she continued to bag even more items for Doordash/ Uber Eats couriers. These items could have already been bagged by other workers in the back as well. She didn't have bad energy but you could tell she was overwhelmed. The drive-thru Windows get high priority but it didn't make sense because she had to keep walking orders outside even after she helped me.
One thing I can say is my bacon egg and cheese biscuit was very fresh. As I was walking out to my car the lines got even longer. I assume they're hiring at this location.
EW
Erica W
Sep 21, 2025
1.0
The customer service is a negative ten
RM
Rex Moore
Sep 18, 2025
2.0
The only thing I could say about the location they need to get somebody.They can speak a little bit more clear english.Through the drive through
PD
Pastor Dre
Sep 15, 2025
5.0
Hello family. Stop by the McDonald’s to get a frappe. The cool thing is is if you use your McDonald’s app you get two dollars off a medium or large frappe. Atmosphere is pretty cool. The customer service was great and quick.