Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in South Pasadena,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.0
548 reviews
5 stars
275
4 stars
134
3 stars
57
2 stars
32
1 star
50
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers reported issues with dry or overcooked chicken, while some enjoyed the taste and freshness of certain dishes.
Customer Service
Feedback on customer service was mixed; some praised the friendliness of staff, while others experienced rudeness and poor service.
Cleanliness
Several reviews highlighted concerns about the cleanliness of the dining area and restrooms.
Order Accuracy
There were multiple complaints about incorrect orders and missing items, leading to customer dissatisfaction.
Value for Money
Some customers appreciated the good deals and value offered, while others felt prices were high for the quality received.
- JJJudie JohnsonNov 13, 20254.0It's fast casual food. Enjoy the quality. Favorite is tostada salad (double chicken). Prefer the location on So. Fair Oaks ... They appear to take a little more care in handling of each order.
- VAVeronica AdameAug 11, 20255.0Food delicious & customer service was great. Just needs to work on keeping the dining area a little cleaner. I went to 3 tables before I found a clean one.
- CVCarlos G. VelascoJul 15, 20254.0Olvidaron ponerme mis sevilletas y wl servilletero de afuera estaba bacio tambien falto tenedor .
- ARA. Rod.Jun 29, 20255.0Excellent service. Staff friendly.
- GRGabriel RiosJun 2, 20255.0The best Pollo Loco around!
Frequently Asked Questions About El Pollo Loco
What are the opening hours of El Pollo Loco in South Pasadena?
El Pollo Loco is open Monday through Friday from 9:30 AM to 9:00 PM, and on Saturday and Sunday from 10:00 AM to 9:00 PM.
Where is El Pollo Loco located in South Pasadena?
El Pollo Loco is located at 711 Fair Oaks Ave, South Pasadena, CA 91030, USA.
Does El Pollo Loco offer delivery service?
Yes, El Pollo Loco offers delivery services for customer convenience.
Can I order food from El Pollo Loco online or through an app?
Yes, you can order through their website or the El Pollo Loco app available on the Apple App Store.
What forms of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
Does El Pollo Loco provide catering services?
Yes, catering services are available at El Pollo Loco.
Is free Wi-Fi available at El Pollo Loco?
Yes, El Pollo Loco offers free Wi-Fi for its customers.
What are some nearby places customers might want to visit before or after dining at El Pollo Loco?
Nearby places include Gold Line Pilates for a workout, The Pinnacle Pet Hotel & Day Care for pet services, and Angels Nail & Skin Care for beauty treatments.
How can nearby transit stations help customers find El Pollo Loco?
El Pollo Loco is close to local transit options, making it convenient for customers to visit without driving. Checking nearby stops can help plan your trip.
Are there other dining options near El Pollo Loco?
Yes, nearby dining options include Hawaiian BBQ, Katsu Jin (Japanese cuisine), and Patakan Thai Restaurant, offering a variety of meal choices for visitors.