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Brand Certified

Chipotle Mexican Grill

3.7
(170 reviews)

About

Mexican Restaurant
Chipotle South Pasadena is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
901 Fair Oaks Ave, South Pasadena, CA
91030, United States

Hours

Reviews

3.7
170 reviews
5 stars
83
4 stars
29
3 stars
12
2 stars
17
1 star
29

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor service, with staff appearing unprofessional and unhelpful, leading to frustration and dissatisfaction.

Food Quality

Inconsistent food quality was noted, with several reviews mentioning small portions, undercooked ingredients, and missing items from orders.

Cleanliness

Multiple reviews highlighted cleanliness issues, including dirty tables and unsanitary conditions in the restaurant.

Order Accuracy

Customers frequently experienced issues with incorrect orders and missing items, contributing to a negative dining experience.
  • RT
    Ryan Tan
    Feb 9, 2026
    1.0
    Unfortunately, this is the closest Chipotle to my work. Went to Chipotle on 02/09/26 to pick up my online order. This location has missed my queso in the past so I had checked the bag thinking I got a side of queso. Didn't see the side of queso so I let the cashier know and they were about to hand me the queso when another worker (lady) asked me again if I was sure there was no queso. I showed them the bag and they gaslit me saying how I didn't order queso and how it should be in the bowl. I paid for the side of queso believing they had put it in the bowl. When I went to my lunch, I inspected my food and there was no queso in my bowl. Also, I got 2x steak and extra brown rice and the portion size does not meet that expectation. Bowl was sparse in rice and steak. Just crazy that the workers were dying on the hill for $2.75 that goes to a corporation. Left feeling judged with subpar customer service. Workers made me feel like my requests were inconvenient when it was slow and consistently gave each other side eyes with each of my ask. Food is cool but the vibes are just weird and judgmental.
  • GA
    GOOSE ALLEN
    Jan 13, 2026
    1.0
    Me and my wife showed up to Chipotle. On January 13th 2026, at approximately 4:30 PM. There was no line for customers just 1 kid who order a quesodilla . We approach the counter to order an several workers. We're in the back came out. never once asked us. Were we ready to order? Nor did they stay to assist us or even acknowledge us by saying we will be right with you to prepared your meal or anything. We stood there for about 10 minutes and ultimately ended up leaving without ordering anything after seeing the blatant lack of customer service, 1 girl was checking the foods temperature 1 guy on the grill and 1 guy was on cashier and tasked with making the food the other 2 male workers and female where in the far back of the restaurant laughing and talking the female Employee even came out to speak to some lady who was there asking her if she recieved a gift that she got for her and after went to the back to continue laughing and talking with the other to male employees
  • MY
    Martin Y
    Jan 6, 2026
    4.0
    Ya saben de que hablamos. Está ok. Este en particular es muy bueno
  • CD
    claudia duron
    Jan 4, 2026
    3.0
    I usually purchase from this restaurant but today I couldn't believe the litlle amount of food that I get in my bowl its all ready a pricey but at least do a decent amount of food. I think is the last time I wiil go there
  • LD
    Lydia Dong
    Dec 14, 2025
    5.0
    Very fresh taco shells with flavorful pork and guacamole Everything tasted noticeably fresh and delicious. Convenient parking, plus lots of cute shops nearby to explore. Only complaint is bathroom doesn’t have seat covers for some reason

Brand Certified Facts from Chipotle Mexican Grill

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Certified March 01, 2026Yext Knowledge Graph
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