Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in South Gate,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Location
Hours
Reviews
4.0
985 reviews
5 stars
557
4 stars
172
3 stars
80
2 stars
38
1 star
138
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some staff are praised for their friendliness and professionalism, while others are criticized for being rude and inattentive.
Food Quality
Inconsistent food quality reported; some customers enjoyed the food while others experienced issues with freshness and preparation.
Cleanliness
Concerns raised about cleanliness in the restaurant, including dirty tables and unsanitary conditions.
Order Accuracy
Frequent complaints about incorrect orders and missing items, leading to customer dissatisfaction.
Operating Hours
Customers frustrated with inconsistent closing times, often finding the restaurant closed earlier than advertised.
- SMSteve MarinDec 27, 20254.0Ordered some BRCs cause where I live, we dont have EPL. Well, the order was a bit messed up BUT they were quick to figure out a solution and hooked it up with my long lost burritos. The staff was friendly yet professional. Only negative thing, that dang Christmas tree with the music playing!!!!
- SCstefany giraldo castilloDec 14, 20251.0Lamentablemente este restaurante es de lo peor ya varias veces he comprado dos pechugas y solo me dan una como hoy. Aparte de todo el brócoli estaba podrido. Gracias a dios logré verlo antes de comer. No volveré a consumir nada de ahí ni quiero enfermarme y q me sigan robando mi dinero.
- ABAn BeniDec 7, 20251.0They need to wear gloves when handling food or anything!
- JMJamal MubarikOct 7, 20255.0Lucy Hernandez knows the art of dealing with customer. I had a very picky aka a difficult customer ahead of me in line. She handled the situation with patience and empathy. She represented her store with honor. I was impressed and was grateful for her service.
- DZDyanne ZamudioSep 30, 20255.0Local customer here , always satisfied with their friendly environment!
Frequently Asked Questions About El Pollo Loco
What are the regular operating hours for El Pollo Loco in South Gate, CA?
El Pollo Loco in South Gate is open from 10:00 AM to 9:30 PM Monday through Thursday, and from 10:00 AM to 10:00 PM on Friday through Sunday.
Does El Pollo Loco offer delivery or online ordering options?
Yes, you can order online via their menu link or use the El Pollo Loco app available on the App Store for convenient ordering.
What type of cuisine does El Pollo Loco serve?
El Pollo Loco serves fresh, authentic Mexican food, specializing in fire-grilled chicken made with a unique marinade of herbs, spices, fruit juices, and garlic.
Does this El Pollo Loco location accept credit card payments?
Yes, El Pollo Loco accepts American Express, Discover, and Visa credit cards.
Is catering available at this El Pollo Loco restaurant?
Yes, catering services are offered at this location to accommodate events and larger orders.
How can I contact El Pollo Loco South Gate for inquiries or orders?
You can contact them by phone at +1 323-583-1475 or via email at epl3536@eplfranchisee.com.
What nearby places can I visit before or after dining at El Pollo Loco?
Near El Pollo Loco, you can visit the Meat Bowl Chinese restaurant for Asian cuisine or check out Beauty Nails and Spa for relaxation services.
Are there nearby financial services close to El Pollo Loco for convenience?
Yes, Check Exchange and Western Union, as well as Continental Currency Services, are nearby for check cashing, money transfers, and currency exchange needs.
What nearby stores can help with mobile phone needs around El Pollo Loco?
You can visit Total Wireless or Metro by T-Mobile, both located close to El Pollo Loco, for mobile phone and telecommunications services.
Is El Pollo Loco located near any grocery or shopping centers?
Yes, Northgate Gonzalez Markets, a supermarket and grocery store, is nearby for your shopping convenience.