El Pollo Loco

3.6
987 reviews
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Business Details

5740 Imperial Hwy, South Gate, CA
90280, United States
(562) 862-7575
https://restaurants.elpolloloco.com/ca/south-gate/5740-imperial-hwy
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About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in South Gate,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • DeliveryAvailable
  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available

Location

El Pollo Loco
5740 Imperial Hwy, South Gate, CA
90280, United States

Hours

Reviews

3.6
987 reviews
5 stars
430
4 stars
181
3 stars
128
2 stars
73
1 star
175

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with complaints about dry chicken and missing ingredients in orders.

Customer Service

Mixed reviews on customer service; some praised friendly staff while others reported rudeness and order inaccuracies.

Cleanliness

Several reviews highlighted poor cleanliness in the restaurant, particularly in the bathrooms.

Speed of Service

Some customers appreciated the quick service, while others experienced slow service and order mistakes.

Overall Experience

Overall, experiences varied widely, with some customers expressing satisfaction and others vowing not to return due to multiple issues.
  • KK
    Kim
    Nov 8, 2025
    3.0
    el aire del pollo esta muy frío no se puede comer adentro del restaurante
  • CT
    CHARLENE TRUJEQUE
    Sep 17, 2025
    1.0
    9/16 at about 8pm I purchased 2 pollo bowls, went to the drive thru when I got home my husband said there were only a few pieces of chicken in his bowl he was upset and said this was a rip off very disappointed in this place.
  • L2
    Lipa 22
    Sep 5, 2025
    5.0
    Excelente servicio al cliente.. Jorge fue muy atento y amable durante mi visita.. aparte de tomarse el tiempo para ayudarme con el kiosk. Excelente comida el pollo delicioso y fresco..muy bien cosinado y los sides muy bien echos.. definitivamente regresare a comer de nuevo..
  • CB
    Christal BlkQueen910
    Sep 1, 2025
    2.0
    I ordered a pollo bowl. They didn't listen to my order right I repeated myself like 3 times. They still messed up my order. I couldn't eat my food for dinner at work and had to throw it away. They need to listen better and not keep talking to each other
  • JB
    Jesus Barragan
    Aug 28, 2025
    1.0
    The individual at the drive-through window exhibited poor customer service and attempted to charge me an excessive amount for a side of lettuce, specifically $5.75.
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Frequently Asked Questions About El Pollo Loco

What are the regular business hours of El Pollo Loco in South Gate, CA?

El Pollo Loco is open Monday through Saturday from 9:30 AM to 10:00 PM, and on Sundays from 10:30 AM to 9:00 PM.

Does El Pollo Loco offer delivery services?

Yes, El Pollo Loco offers delivery services so you can enjoy their meals from home.