El Pollo Loco

3.6
1101 reviews

About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in South Gate,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • DeliveryAvailable
  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available

Location

El Pollo Loco
4058 Tweedy Blvd, South Gate, CA
90280, United States

Hours

Reviews

3.6
1,101 reviews
5 stars
507
4 stars
188
3 stars
128
2 stars
62
1 star
216

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, rude staff, and incorrect orders, leading to a generally negative perception of service.

Food Quality

While some customers praised the food as delicious and fresh, many others complained about poorly cooked items, missing ingredients, and unsatisfactory portions.

Cleanliness

Several reviews highlighted issues with cleanliness, including dirty tables and unsanitary conditions in the restaurant.

Positive Staff Interactions

Despite the negative feedback, some customers noted positive experiences with specific staff members, particularly mentioning the manager Ingrid for her excellent service.

Inconsistent Experience

Customer experiences varied widely, with some expressing satisfaction with their meals and service, while others reported significant dissatisfaction.
  • HG
    Hernan G
    Nov 17, 2025
    3.0
    Me atendio muy bien la señora mayra muy buen servicio.....
  • BM
    Bambino Martinez
    Nov 6, 2025
    2.0
    They always take the wrong orders, People are distracted at this location
  • ET
    Edwin Torres
    Nov 5, 2025
    3.0
    I think they can do a lot better. this was a quick stop. probably wont be back here ever again.
  • JR
    Jasmine Rivas
    Oct 1, 2025
    3.0
    Good food but I was stuck in drive thru 30 mins Don’t recommend drive thru
  • KF
    Karina F
    Sep 26, 2025
    1.0
    This afternoon, we visited Pollo Loco in South Gate on Tweedy, to purchase chicken and encountered subpar service. We endured an extended wait of approximately 20 minutes without any apparent reason. Additionally, the registers displayed a negative demeanor, which contributed to the overall unsatisfactory experience. Notably, Mrs. Monserrat conduct was particularly egregious including the rest of the staff. The service provided at this location was severely lacking.

Frequently Asked Questions About El Pollo Loco

What are the opening hours of El Pollo Loco in South Gate, CA?

El Pollo Loco is open Monday to Saturday from 10:00 AM to 10:30 PM, and on Sunday from 10:30 AM to 10:00 PM.

Does El Pollo Loco offer delivery and catering services?

Yes, El Pollo Loco provides delivery services and catering options to meet your needs.