Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in South Gate,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.6
1,101 reviews
5 stars
507
4 stars
188
3 stars
128
2 stars
62
1 star
216
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported long wait times, rude staff, and incorrect orders, leading to a generally negative perception of service.
Food Quality
While some customers praised the food as delicious and fresh, many others complained about poorly cooked items, missing ingredients, and unsatisfactory portions.
Cleanliness
Several reviews highlighted issues with cleanliness, including dirty tables and unsanitary conditions in the restaurant.
Positive Staff Interactions
Despite the negative feedback, some customers noted positive experiences with specific staff members, particularly mentioning the manager Ingrid for her excellent service.
Inconsistent Experience
Customer experiences varied widely, with some expressing satisfaction with their meals and service, while others reported significant dissatisfaction.
- HGHernan GNov 17, 20253.0Me atendio muy bien la señora mayra muy buen servicio.....
- BMBambino MartinezNov 6, 20252.0They always take the wrong orders, People are distracted at this location
- ETEdwin TorresNov 5, 20253.0I think they can do a lot better. this was a quick stop. probably wont be back here ever again.
- JRJasmine RivasOct 1, 20253.0Good food but I was stuck in drive thru 30 mins Don’t recommend drive thru
- KFKarina FSep 26, 20251.0This afternoon, we visited Pollo Loco in South Gate on Tweedy, to purchase chicken and encountered subpar service. We endured an extended wait of approximately 20 minutes without any apparent reason. Additionally, the registers displayed a negative demeanor, which contributed to the overall unsatisfactory experience. Notably, Mrs. Monserrat conduct was particularly egregious including the rest of the staff. The service provided at this location was severely lacking.
Frequently Asked Questions About El Pollo Loco
What are the opening hours of El Pollo Loco in South Gate, CA?
El Pollo Loco is open Monday to Saturday from 10:00 AM to 10:30 PM, and on Sunday from 10:30 AM to 10:00 PM.
Does El Pollo Loco offer delivery and catering services?
Yes, El Pollo Loco provides delivery services and catering options to meet your needs.
Where is El Pollo Loco located?
El Pollo Loco is located at 4058 Tweedy Blvd, South Gate, CA 90280, USA.
What types of payment are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, and Visa credit cards as payment options.
Can I order food from El Pollo Loco online?
Yes, you can order food online through their app or via their menu website at https://order.elpolloloco.com/menu/tweedy-blvd-san-miguel-ave.
Does El Pollo Loco have free Wi-Fi for customers?
Yes, El Pollo Loco offers free Wi-Fi for its customers.
Is there a drive-through option available at this El Pollo Loco location?
Yes, this El Pollo Loco location features a drive-through service for added convenience.
What nearby Mexican restaurants can I visit in South Gate?
Near El Pollo Loco, you can visit other Mexican restaurants such as El Ranchero Mexican Food and different El Pollo Loco branches to enjoy more authentic Mexican cuisine.
Are there other fast food restaurants near El Pollo Loco besides Mexican cuisine?
Yes, nearby fast food options include Burger King and Subway, both offering different types of quick meal choices close to El Pollo Loco.
What other services and amenities are available near El Pollo Loco for visitors?
Nearby, you’ll find various services such as beauty salons like Medina Beauty Salon and Safari Beauty Salon, as well as healthcare options like Tweedy Medical Group and Advanced Care Orthopedics, making it easy to combine errands or appointments with your visit to El Pollo Loco.