McDonald's

3.9
2697 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1185 Durfee Ave, South El Monte, CA
91733, United States

Hours

Reviews

3.9
2,697 reviews
5 stars
1,295
4 stars
585
3 stars
369
2 stars
155
1 star
293

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times for orders, both in-store and at the drive-thru.

Order Accuracy

Many reviews highlighted issues with incorrect orders, including missing items and wrong food.

Staff Attitude

Several customers experienced rude or unhelpful behavior from staff, particularly during busy times.

Cleanliness

While some customers noted cleanliness, others reported dirty tables and unsanitary conditions.

Food Quality

Feedback on food quality was mixed, with some enjoying the food while others found it subpar or not as expected.
  • RW
    Rita White
    1 day ago
    3.0
    Years ago I worked at McDonald's And the first rule was "please the customer" 2- double check the order on the screen and in the bag to verify that everything is there And third Ask if they need anything else. None of that exists anymore. You ask for ketchup and salsa, and when you leave the line, they haven't given you anything, and you have to walk back and stand in line again.A little bag of sauce, ahhh, and napkins, which they sometimes forgot too. It's understandable that the company focuses on the speed with which customers are served; that generates higher profits, but they should equilibrar la balanza entre sus metas y las expectativas de los clientes.
  • SL
    Shirley Lo
    2 days ago
    1.0
    Not honoring mcdonalds deals said only 2 per person, arbitrary. Even when placing an online order had to wait 30 minutes when done the "right" way. Wouldn't be so bad if they tell you before you use the deal, but it gets subtracted from your account and not fulfilled
  • PL
    Phong Lưu
    Nov 8, 2025
    5.0
    Excellent Customer Service 👌👍
  • CC
    Carlos Cante
    Nov 5, 2025
    5.0
    Muy buen lugar me gusta visitarlo por qué ahí llevamos a mis hijos de pequeños hoy uno ya vive en sacramento por la escuela y cuando viene ahí vamos a comer
  • DW
    David Watson
    Nov 3, 2025
    2.0
    I didn't dislike it, but we all know it doesn't grow mold! We've all seen the videos. Something is definitely wrong with there food. The taste is still there though. I try not to come here to eat. Only when I have to.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 1185 Durfee Ave, South El Monte?

This McDonald's location is open 24 hours every day of the week.

Does the McDonald's at South El Monte offer drive-thru service?

Yes, this McDonald's location has a drive-thru and it operates 24/7.