Taco Bell

3.8
434 reviews

About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian Restaurant
Find your nearby Taco Bell at 19025 Sonoma Hwy. in Sonoma. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell
19025 Sonoma Hwy., Sonoma, CA
95476, United States

Hours

Reviews

3.8
434 reviews
5 stars
167
4 stars
122
3 stars
70
2 stars
23
1 star
52

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff and mistakes with orders.

Cleanliness

Multiple reviews highlighted issues with cleanliness, including dirty counters and overflowing trash.

Food Quality

There were mixed reviews on food quality, with some praising it while others reported incorrect orders and unsatisfactory meals.

Staff Attitude

Staff attitude varied significantly, with some employees being friendly and helpful, while others were described as impatient and rude.

Order Accuracy

Many customers experienced issues with order accuracy, often receiving incorrect items or missing components.
  • MC
    Mitch Collum
    6 days ago
    1.0
    Can these people do anything right. Messed my order up. Then I get the right thing only to find out the wrapper is infused into my quesodilla.
  • MH
    Megan Howarth
    Nov 1, 2025
    1.0
    Stopped here riding my bike home but it would have been faster to ride home and then door dash. They forgot my ordered sauces and my tacos were smashed and stuck to the wrapped they totally fell apart when I opened them up. Bleh.
  • KW
    Kyle Wilson
    Sep 15, 2025
    1.0
    Came in this evening just moved into town and felt rushed the guy with the raspy voice and bun was super short seemed really not happy to be working and just not a good experience at all
  • RK
    Robyn K
    Jul 21, 2025
    2.0
    Not as clean as it could be Ants on the drink counter Trash overflowing Can only order at kiosk, hard to modify with allergies Workers didn't really want to be bothered it seemed Dirty Inside
  • SS
    Shenanigans81
    Jul 19, 2025
    1.0
    The woman managing the drive-thru this evening seems to lack the necessary skills to perform her role effectively. It's disheartening to see a lack of respect and attentiveness in the service industry towards customers. When I visited the drive-thru to order a beef burrito for my mother, specifying only beef, cheese, and onions, she appeared confused by the request. Despite there being no other customers in line, she displayed an impatient attitude, rushing us at the window. Given that my mother is a senior citizen who needs a little more time to make her decisions, I found this behavior particularly concerning. It seems that there is a diminishing respect for our elders in these situations. I wish I had caught her name, as her performance was far below the standard I would expect. When I mentioned my previous experience working at Taco Bell and noted that the order was straightforward, her response was to dismiss my attempts and refuse to proceed with the order. It's unclear what the hiring criteria were or how her interview process was conducted, but it would be beneficial for the organization to ensure that staff are properly vetted. Her performance does not reflect the high levels of customer service that Taco Bell is known for, and I believe she would greatly benefit from additional training and a discussion with upper management.

Frequently Asked Questions About Taco Bell

What are the drive-through hours at Taco Bell in Sonoma?

The drive-through is open from 9:00 AM to midnight Monday to Thursday and Sunday, and until 1:00 AM on Friday and Saturday.

What payment options does Taco Bell on 19025 Sonoma Hwy. accept?

They accept American Express, Cash, Discover, Mastercard, and Visa.