This store is the WORST!!
Wwe are a regular customer and every Saturday we always come to their DT to order food for our Family of 4..
Everytime without fail, we are waiting in the DT for 25 to 30 minutes...this is "Drive Thru"
Today, we decided to go and order inside since we saw that the line in DT is very long and we know that again it will take another 30 minutes for our orders to finish..
The scenario inside is more Depressing!!!you can see that people are waiting for their orders and no one even bothers to attend to them, delivery riders are waiting for their items in Vain..the Managers does not care at all!!we again waited for 25 minutes for our orders to be served..the most irritating part??no one seems to care, there is no sense of urgency from the team members to the management staff!!
I hope the corporate will look into this Branch more especially during night operations from 9PM to 11PM...
Starting now, we will go out of our way to check the branches on the 8th street..I just hope those branches are more service oriented!!
The Worst Branch Ever!!!
Recently, we were there for dining the lady BRENDA she was super rude to us . She was treating her community people nicely
but other communities super rude . SHE IS A RACIST… management should tell her how to treat every customer she was looking at us all the time as we were doing something wrong we were just having our food . Worst location ever specially this lady it happens with our friends as well. STOP HIRING RACISTS.
First time in this location, waited 20 min in drive thru for a mobile breakfast combo order. Steady car flow, but the ordering was delayed as well as the pick up window. No greeting when finally made it to the window. Neither any apology for the long wait. Would have been faster to go inside. Since it took so long food & tea were cold! You need to either hire more staff or get staff to move a little fast. My breakfast went in the trash since re-heated McDonalds is terrible
YM
Yaddak Mela
Sep 18, 2026
Mcdonald's is Mcdonald's, so you have to take that for what its worth. But In honesty, I had some of the worst service ever the other day. We waited for 30 minutes to get our order of food. The more unfortunate experience was when I received the coffee I ordered. I had to order a very specific black coffee for the person I was with and the workers got the order wrong. Again, I get it; it's Mcdonald's so don't go in expecting a world class experience. But a simple coffee order is too hard to make all of a sudden? Come on. Not somewhere I plan to come back to for a sit down experience at least. Drive through is okay.
BB
Babydoodles22
Sep 17, 2026
Tonight, September 16, 2026. I had ordered Big Mac Meal from my app deals/ offers. I decided to go inside to order. I was hungry from studying for 4 hours straight and I just passed by this Mcdonalds location in Stonebridge for supper and I didn’t know that my food would take 20mins to be EXACT. There were two people came before me, one kid and one male, they were probably waiting for more than 20 mins than I did and they only get two orders of Happy meals. Then there were two ladies who came after me and got their mcflurries before me but im sure they also waited for more than 15 mins for only two mcflurries. My point is I am very disappointed about the service of this location. The workers do not great customers and do not put effort into minding people that have been waiting for their cafe orders for probably 15-30 minutes wait for their orders. Before giving review to this Mcdonalds location, other reviews shows that I am not the only one who had one or even plenty of BAD experience from this Mcdonalds @Stonebridge. I hope the management do something about these important matters, also mentioning the food safety and sanitation of this place. I am in customer service as well and I know that company reviews are very significant to the company so I took this opportunity to let the company know and to everybody to know that I prefer that everyone do not come here. The employees almost do not care about their customers OR they ACTUALLY DO NOT CARE at all. Those employees looks like they’re in their ages between 20-30years old that are probably tired and done working at their workplace so they do not care about their job and how they serve services to the customers. It is unfair. We pay for the food and the best quality still and not paying for a trash food from unsanitary workplace. I hope something should be done here. Thank you.