KFC

Reviews

• SG

  Sharon- Gaming

  2 days ago
  1.0
  After waiting for 15 minutes and the staff told me there was no wings and need to wait for another 15 minutes.
• KF

  KFC8021 FMI

  Sep 23, 2026
  5.0
  The best chicken
• KS

  Kiran Sidhu

  Sep 23, 2026
  5.0
  The employees are always very nice to me during the ordering. I love their Big Crunch.
• AS

  Angrej Singh

  Sep 23, 2026
  5.0
  The speed of service is the best, I get delicious chicken everytime. 👍🏻
• SS

  Syed Rashad Hussain Shah

  Aug 9, 2026
  1.0
  Subject: Customer Service Feedback – KFC Midtown Plaza Dear KFC Management, I regularly come to KFC at Midtown Plaza with my family, and we usually have a very good experience. There is a gentleman who always serves us, and I would like to specifically appreciate him. He is very polite, friendly, and provides excellent customer service. His attitude toward customers is always professional and welcoming. However, today I had a very different experience with a female staff member who took my order. Her attitude was very rude, and I felt that her customer service was extremely poor. I ordered a slider for my daughter. When I asked if I could have it with a drink and fries, she told me that it was a different order. I explained that I was willing to pay the additional amount, but she still refused and told me to order a new meal. I followed her instructions and placed another order. Unfortunately, the original slider that I did not need was simply thrown into the garbage. I understand that there may be policies regarding orders and meal combinations, but the way the situation was handled was unnecessary and made me feel uncomfortable as a customer. A polite explanation and a little flexibility would have made a big difference. I respectfully request that KFC management provide appropriate customer-service training to staff, particularly regarding how to communicate with and treat customers respectfully. Good customer service is very important, especially for families who regularly visit your restaurant. I am not writing this complaint to create a problem for anyone. I simply want management to be aware of my experience and hopefully improve the customer service at this location. Thank you, and I hope you will take my feedback seriously.