KFC

Reviews

• FM

  Farley Machiskinic

  2 days ago
  5.0
  Fresh chicken and fries. Friendly customer service. Best place for Chicken and quick service by the team on Friday.
• RM

  Rodante Macapia

  Jul 16, 2026
  1.0
  The worst KFC SERVICE in REGINA. Usually go thru drive thru and went inside to make sure they will listen to my concern as we get a cold and old FRIED CHICKEN WINGS the other day. The cashier was very very rude. Not recommend thisplace!!!
• JR

  Jayson Robertson

  Jul 11, 2026
  4.0
  Staff are great, the new order kiosks?? How did they get released when they never work!!!!????
• LK

  Larosh Khan

  Jun 20, 2026
  1.0
  Yesterday around 9:30 pm i place an order for delivery through the KFC app. It shows delivered around 10:05 - i go outside my door to pick up the food, i dont find it, check around to see if the rider may have dropped it at neighbours. Nothing to be found. Call the store via app, apparently they see it delivered too on the app and thats all. They cant track the driver, do not know who was the rider and do not have any way to contact the driver, upon hearing this i ended up saying thats unbelievable that you guys do not have any way of tracking or assuring or contacting the rider, i was told that this is unbelievable that i did not get the order delivered as this has never happened before. Anyways the lady from the restaurant says she will call me back in 2min. Meanwhile i try to see if i can track/report/claim via app, but only could call the store or submit a feedback apparently, do that. Call back the store after 5min, no one picks up. I keep calling the store for next 15/20min no one picks up. I show up at the store, its locked, apparently they are doing drive through only, floor was wet they were cleaning apparently around 10:40pm, google says the store is open till after midnight or something. Anyways, the same lady who i spoke to lets me in, when i start talking about my concern she is like ya you spoke to me and i did not pick your calls as you can see the store is so busy (inside locked, empty tables, 1 car in drive through, 3 girls giggling in Punjabi when i entered). She repeats her view that the only way to confirm if the food was delivered and at the right address was to look at the tablet which says yes it is. So if you do not trust us we can not trust you and its about trust issues, i tell her what if the driver has made a mistake and delivered it at the wrong address how will you verify that? Can you please try reaching your rider support network or whatever and maybe check with the driver where he dropped the food. As i didnt want to ask her for food again or reimbursement as then she may have formed an opinion that i am here for free food or sth of that sort. Anyways another twist happens when she calls her manager apparently and starts communicating in Punjabi, she goes like how do i track the driver or order through our system, apparently this guy ordered the food through app and says its not delivered and now he just barged in to (insulting tone and Punjabi word) the store and trying to fight with us. She comes back to me saying, aggressively with an attitude, i am giving you free food, just so you know its going from the stores pocket as your food is already showing delivered. I go like see i think going forward you guys should have a system to track/contact the driver then she goes like “dont teach us the business or i cant interfere in how the business is run, anyways i do not have time to waste”. And she walks away and then another rep comes to give us the food. I am so so very disappointed, as this store is my kinda home store, i grab lunch at least 2-3 times a week from here, not just that, i tried to be very nice and never asked for free food or refund or for them to pay for my travel as i wanted and paid for the delivery but ended up picking up that too after an hour or anything of that sort, as a rep of my community. Unfortunately i was ashamed of the fact today that i am brown, and i understand Punjabi. Such people are a disgrace to customer service, hospitality and unfortunately to our community too 🙏🏻
• OK

  Oshaine Kelly

  Jun 13, 2026
  1.0
  I wish I had a negative star, I only gave 1 star review because of limited options. I wish the owner can see these as I came here and see that bad, worst customer service is trending here. I was banned from this KFC because I asked to change my order. Clearly they got mad and started to verbally attack me. When I responded that I clearly just want to bigger pop corn meal it seems I was asking them to do brain surgery. The manager was called and immediatley she just came to replemand me to know what I want and anytime I come back to place the right order. Fingers pointing at me, attitude, lound and just upset, I was shocked as it seems I did something wrong. The manger then decided to refund my order, which I accepted.The worst bit is my son, 8 yrs old started to drink the pop already and the manager asked back for this. I drove off. I went back as I said, let me pay for the drink. They ignored me for 20 mins. I went back in the drive thru and here she clearly states that I am permanently banned from ordering from this KFC, especially if she is there she will not serve me. So I guess no one wants to work for what they are paid for and they dont care to loose loyal customers. My friends ask why I still buy from the worst KFC in Regina. Rochdale has execllent service all the time every time. As a person who had friends and family that has worked at this KFC its shameful to see what these 2 ladies are doing to this business. Rude, short tempered and careless about serving people what they order. Its easy do better Albert Street KFC, I am banned for good! best of luck. I have a video of this incident.

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