Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Mixed reviews on customer service; some praised friendly staff while others reported rude interactions and poor service.
Order Accuracy
Frequent complaints about incorrect orders and missing items, leading to customer frustration.
Cleanliness
Many customers noted the location's cleanliness, particularly in the dining area and restrooms.
Speed of Service
Drive-thru service is often described as fast, but there are reports of slow service during peak times.
Pricing Issues
Customers expressed dissatisfaction with high prices and additional charges for condiments.
EE
Eric
Feb 11, 2026
1.0
Today while in the Drive-Thru of Lane 1 the girl was having intercom problems so I was forced to stay there and wait while Lane 2 take orders. Terrible customer service
MC
Matthew Crabtree
Feb 11, 2026
2.0
I understand prices can vary by franchise, but this location’s pricing is dramatically higher than other McDonald’s in Simi Valley. It honestly feels like blatant corporate greed.
Fast food used to be an affordable option for families — this location seems to have forgotten that.
Imagine while others are charging 6$ for a “extra value meal” they are charging almost $10. 56 percent markup from 6$ to 9.39$
HS
Hayleigh Shostle
Feb 11, 2026
2.0
some rude employees, and drive through is super unprofessional.
RL
RosaMaria Lazarovits
Feb 2, 2026
5.0
I ordered an ice cream cone. The price is $3.49 now. It used to be a dollar. But now is so gigantic; I could barely finish it. This McDonald’s is near the freeway exit and entrance. It is very conveniently located.
AH
Arely Hernandez
Jan 28, 2026
5.0
I am writing to express my sincere gratitude to the staff at your McDonald's location,
I want to thank the person or persons who took the time to call my son's school to let them know that his wallet had been found at your restaurant. We had been looking for this wallet everywhere, and we are so happy to know that there are still honest people in this world.
Thank you so much again for what you did. We truly appreciate it and will continue to visit this McDonald's more often.