Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.7
810 reviews
5 stars
340
4 stars
157
3 stars
138
2 stars
56
1 star
119
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with employees being rude, unhelpful, and lacking proper training.
Order Accuracy
Many customers reported issues with incorrect orders, missing items, and confusion regarding menu items.
Cleanliness
Some reviews praised the cleanliness of the restaurant, while others noted it was messy and unkempt.
Speed of Service
Customers frequently mentioned long wait times, both in the drive-thru and inside the restaurant, often exacerbated by being short-staffed.
Food Quality
Feedback on food quality was mixed, with some enjoying fresh items while others complained about cold or poorly prepared food.
- JMJohn ManchesterDec 4, 20251.0This is the worst Mc Donald’s I’ve ever been to. The service is terrible.
- SJS JDec 2, 20254.0It is what it is. The food is pretty much the same at every MacDonald's in the US (except some regional items) but this restaurant stands out for the people. Owner, counter and wait staff, and cooks are all wonderful folks. I have eaten here dozens if not hundreds of times and the only negative experience I have had was at the drive-thru. I ordered my breakfast from home a couple of miles away at 10:15 and got in line at 10:25. I got to the first window where you pay (unless you paid online) at 10:31. The girl at the window told me it was too late for breakfast (10:30). But I parked and went inside and they gave me my breakfast. All's well that ends well I guess. I don't use the drive-thru here anymore but their curbside service is just as quick...sometimes even faster if there's a long line at the drive-thru. This is my preferred MacDonald's in Simi though I think the same nice lady owns three of them, Tapo, Galena, and Yosemite. They're all good!
- MMMaviOct 1, 20251.0The customer service at this location is awful. Employees will not make eye contact with customers and will actively ignore them. I understand Drive Thru is priority but having to wait 15 minutes for a Diet Coke when you’re inside the restaurant is a bit too much. The employees lack proper training. It is difficult for them to make items such as coffee or to correctly differentiate between “diet” and “regular” soft drinks. All you need to do is push the button that says “Diet”, it should be quite simple, but it’s an ordeal for the employees at this location. Hopefully things will change? Who knows. UPDATE: Same server made a very similar mistake, but this time with Diet Coke. Is it so difficult to look at the drink you’re pouring and push the “Diet Coke” button? One will never know. Please hire people that are able to read words.
- TTThepocketsamuraiSep 26, 20255.0Food good. How to get to drive thru weird.
- JCJason CoitoAug 17, 20251.0Worst McDonald's in the area. Every so often I swing through to see if it has improved at all, but almost without fail something is wrong with the order. They are also pretty consistent about up charging you for a larger size without asking. Also, the drive through is consistently slow.
Frequently Asked Questions About McDonald's
What are the regular operating hours of McDonald's at 2423 Galena Ave, Simi Valley?
The McDonald's operates from 5:00 AM to 10:00 PM Monday through Thursday, 4:30 AM to 1:00 AM on Friday and Saturday, and 6:00 AM to 10:00 PM on Sunday.
When is the drive-thru service available at this McDonald's location?
Drive-thru hours are from 4:30 AM to midnight Monday through Thursday, extending to 1:00 AM on Friday and Saturday, and from 5:30 AM to midnight on Sunday.
Does this McDonald's offer delivery services?
Yes, delivery is available daily from 5:00 AM to 10:30 PM Monday through Thursday, 5:00 AM to 11:30 PM on Friday and Saturday, and 6:00 AM to 10:30 PM on Sunday.
What types of pickup and delivery options does this McDonald's provide?
This McDonald's offers curbside pickup, delivery, same-day delivery, and no-contact delivery options.
What payment methods are accepted at this McDonald's?
Accepted payment options include American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
How can I order McDonald's food online or via an app?
You can order through McDonald's App available on the Apple App Store and Google Play Store, or use the direct online delivery link: https://mcdonalds.order.online/business/-5579
Does this location have drive-thru service?
Yes, this McDonald's location features a drive-thru service for convenient ordering and pickup.
What nearby dining options are available besides McDonald's?
Nearby dining options include 85°C Bakery Cafe, Red's Barbecue & Grillery, Del Taco, PokiTomik, The Sandwich Spot, KreAsian Kitchen (sushi), New Panda, and Tutti Frutti Frozen Yogurt.
Are there nearby amenities that customers can visit before or after dining at McDonald's?
Yes, customers can visit places like Simi Valley Dental Group, Aura Dental, Famous Nails & Spa, HomeGoods, Grocery Outlet, Starbucks, and local gyms such as Simi Valley Family YMCA and Simi Valley Y Swim Masters.
How can nearby transportation or services enhance my visit to McDonald's at this location?
While specific transit stations aren't listed, nearby facilities such as UPS Alliance Shipping Partner and T-Mobile can assist with shipping and mobile needs, making your trip more convenient.