Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Simi Valley,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Accepts checksAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.2
521 reviews
5 stars
293
4 stars
124
3 stars
40
2 stars
20
1 star
44
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer experiences with service were mixed, with some praising friendly staff and others reporting rudeness and poor order accuracy.
Food Quality
While many customers enjoyed the food, there were complaints about portion sizes and missing items in orders.
Cleanliness
The restaurant was generally noted for being clean, although some reviews mentioned issues with cleanliness and food quality.
Management Issues
Several reviews highlighted concerns about management, particularly regarding staff behavior and customer service.
- RNRafael Navarro4 days ago5.0El Pollo Loco is 🔥! The food was delicious — especially the bowl. It’s a great deal with fresh ingredients, flavorful grilled chicken, rice, beans, and all the toppings you want. Everything tasted really good and satisfying. Plus, the service was super quick — I didn’t wait long at all. If you want tasty, fast, and good-value food, this place is worth it!
- FFFryiedp4 days ago5.0🤙🤙🤙🤙
- LCL CDec 26, 20251.0The manager was just asked by a customer for cup for their order and she said what? Oh the cashier will give that to you and proceeds to go to the bathroom, most likely to be on her phone ..as if she’s above giving a customer a cup? She always very loud and rude.. do better pollo loco
- CNChristopher NavarroDec 23, 20255.0It's a nice friendly environment.
- YSYara SNov 6, 20251.0$13 Double chicken bowl? They burly even put chicken they are so unfair! And I couldn’t go back because I had to go back to work
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in Simi Valley?
El Pollo Loco in Simi Valley is open every day from 9:30 AM to 10:00 PM.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco provides delivery service for your convenience.
What types of cuisine does El Pollo Loco serve?
El Pollo Loco serves authentic Mexican cuisine with a focus on flame-grilled chicken and handmade Mexican entrees.
Can I place an order online for pickup or delivery?
Yes, you can order online through their official ordering website or mobile app for pickup or delivery.
What payment options are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Visa, Discover, and personal checks as payment.
How can I contact El Pollo Loco for inquiries or catering orders?
You can contact El Pollo Loco via phone at +1 805-522-6363 or email at epl3674@eplfranchisee.com.
Are there nearby grocery stores where I can shop before or after dining at El Pollo Loco?
Yes, Valley Marketplace is a nearby supermarket and grocery store where you can shop conveniently before or after your meal.
Is there a laundromat close to El Pollo Loco in Simi Valley?
Sparkle Laundry LLC is a nearby laundromat offering laundry services close to El Pollo Loco.
What other dining options are available near El Pollo Loco?
Nearby dining options include HAI Sushi and Thai Noodles, which offer sushi and Asian fusion cuisine respectively, providing variety if you want to try different flavors.
Are there facilities for car servicing near El Pollo Loco?
Yes, there are several automotive service providers nearby, such as Just Tires for tire repair and California Speed Wash Car Wash for car detailing.