Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Simi Valley,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Accepts checksAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.2
517 reviews
5 stars
291
4 stars
123
3 stars
40
2 stars
20
1 star
43
What are people saying?
AI-generated from recent customer reviews
Service Quality
Many customers praised the friendly and attentive service, particularly highlighting staff members like Mireya and Jorge for their exceptional customer care.
Food Quality
The food received positive remarks for being delicious and well-prepared, although some customers noted issues with portion sizes and missing items.
Cleanliness
The restaurant was frequently described as clean and well-maintained, contributing to a pleasant dining experience.
Order Accuracy
Several reviews indicated problems with order accuracy, including missing items and incorrect orders, leading to customer frustration.
Staff Behavior
While many staff members were commended for their friendliness, there were multiple reports of rude behavior from certain employees, particularly the manager.
- PMPatricia MicheliNov 6, 20254.0Food was great, very busy but they were very curious. Thank ya'll from Texas a big shout out 📣
- YSYara SNov 6, 20251.0$13 Double chicken bowl? They burly even put chicken they are so unfair! And I couldn’t go back because I had to go back to work
- EOEdgar OchoaSep 18, 20255.0very clean place and amazing service especially from Mireya outstanding customer service 10 out of 10
- BVBelda VelasquezSep 4, 20255.0Excellent service like always good food. I placed my order for pickup. I would like to give special thanks to Mireya and Berne for making sure my order is correct and on time. They always greeted me with a warm smile.
- MMmichelleAug 7, 20255.0Beyond Obsessed – El Pollo Loco Just Raised the Bar! I’m not even being dramatic when I say this was one of the best fast food experiences of my life. The food? Always fire. That signature flame-grilled chicken hits every single time – juicy, smoky, and full of flavor like it was made with love. But today? The service took it to another level. There were two ladies working the counter with the BIGGEST smiles and the kindest energy I’ve ever seen in a fast food spot. You could tell they actually enjoyed being there – they were warm, welcoming, and genuinely happy to help. It made me feel like I was walking into my favorite auntie’s kitchen. They didn’t just take my order – they made my day. Quick service, clean space, hot food, and EXTRAORDINARY customer care? El Pollo Loco, y’all understood the assignment. Give those ladies a raise because THAT is how you keep customers coming back. I left with a full stomach and a full heart. 💛🔥🐔
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in Simi Valley?
El Pollo Loco in Simi Valley is open every day from 9:30 AM to 10:00 PM.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco provides delivery service for your convenience.
What types of cuisine does El Pollo Loco serve?
El Pollo Loco serves authentic Mexican cuisine with a focus on flame-grilled chicken and handmade Mexican entrees.
Can I place an order online for pickup or delivery?
Yes, you can order online through their official ordering website or mobile app for pickup or delivery.
What payment options are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Visa, Discover, and personal checks as payment.
How can I contact El Pollo Loco for inquiries or catering orders?
You can contact El Pollo Loco via phone at +1 805-522-6363 or email at epl3674@eplfranchisee.com.
Are there nearby grocery stores where I can shop before or after dining at El Pollo Loco?
Yes, Valley Marketplace is a nearby supermarket and grocery store where you can shop conveniently before or after your meal.
Is there a laundromat close to El Pollo Loco in Simi Valley?
Sparkle Laundry LLC is a nearby laundromat offering laundry services close to El Pollo Loco.
What other dining options are available near El Pollo Loco?
Nearby dining options include HAI Sushi and Thai Noodles, which offer sushi and Asian fusion cuisine respectively, providing variety if you want to try different flavors.
Are there facilities for car servicing near El Pollo Loco?
Yes, there are several automotive service providers nearby, such as Just Tires for tire repair and California Speed Wash Car Wash for car detailing.