Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Simi Valley,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Accepts checksAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.3
662 reviews
5 stars
373
4 stars
188
3 stars
59
2 stars
16
1 star
26
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported inconsistent food quality, with some experiencing dry or bland chicken, while others praised the taste and freshness.
Customer Service
Customer service received mixed reviews; some praised friendly and helpful staff, while others reported rude interactions and poor management responses.
Pricing Concerns
Many customers expressed dissatisfaction with rising prices and perceived reductions in portion sizes and food quality.
Cleanliness
The restaurant's cleanliness was noted positively by some, but others reported issues with dirty restrooms and overall cleanliness.
Order Accuracy
Several reviews highlighted problems with order accuracy, including missing items and incorrect food preparation.
- DHDil H2 days ago4.0Healthy kids meal. Quick service.
- MRMargaret RoyNov 12, 20255.0Favorite healthy fast food.
- CHCarlos HernandezNov 9, 20255.0Best Mexican food in the area. Kind of a joke, kind of not. Always great service. Always good quality. Very clean restaurant. Overall two enthusiastic thumbs up. Family meals are such a great deal. They never forget to offer utensils or plates or salsas. Staff is really great. Food is good but the staff really makes the difference for me. Keep it up!
- AMAlexander MartinezSep 8, 20255.0Great fast food
- LALYNN AIANIAug 10, 20253.0I’ve been buying tostados for a long time, but just lately they’ve been putting soggy not crisp lettuce in their tostadas. I will no longer be buying food at Pollo Loco. I think they’re rushing so much that they’re forgetting the most important detail of their food
Frequently Asked Questions About El Pollo Loco
What are the regular operating hours for El Pollo Loco in Simi Valley?
El Pollo Loco is open every day from 9:30 AM to 10:00 PM.
What types of payment methods does El Pollo Loco accept?
They accept American Express, Check, Discover, and Visa.
Does El Pollo Loco offer delivery services?
Yes, delivery service is available at this location.
Can I order El Pollo Loco's food online or via an app?
Yes, you can order online through their menu link or via the El Pollo Loco app available on the Apple App Store.
Where is El Pollo Loco located in Simi Valley?
It is located at 2780 Tapo Canyon Rd, Simi Valley, CA 93063, USA.
What type of cuisine and food does El Pollo Loco offer?
El Pollo Loco specializes in authentic Mexican food with fire-grilled chicken prepared with a unique marinade and handmade salsas and guacamole.
Is there free Wi-Fi available at El Pollo Loco?
Yes, El Pollo Loco offers free Wi-Fi to its customers.
What are some nearby places I can visit before or after dining at El Pollo Loco?
You can visit The Hive Bar and Lounge, Luna Llena restaurant, or Simi Donuts nearby, making for great options before or after your meal.
Are there convenient stores or services near El Pollo Loco for additional shopping needs?
Yes, nearby you will find 7-Eleven for convenience items and Chase Bank for financial services.
What local services are close to El Pollo Loco that could be useful to customers?
Nearby services include Alamo Family Dentistry for dental care and Dr. Cleaners for dry cleaning and alterations.