While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Simi Valley,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
I stopped by this El Pollo Loco location to order a Baja shrimp tostada and asked if I could substitute the rice and beans for corn and broccoli. I first asked what the charge would be, and the manager said they would need to charge me for two full side orders instead of treating it as a simple substitution.
At other El Pollo Loco locations, they’ve usually been more flexible with small changes like this, especially when I’m just swapping ingredients rather than adding more food. Unfortunately, they weren’t willing to work with me on it, so I decided not to order.
A little flexibility with simple substitutions would go a long way for customer experience.
JL
J. C. Lima
Mar 8, 2026
5.0
Great staff, clean area for enjoyable meals.
IC
Ivis G. Cribas Cruz
Feb 10, 2026
5.0
Es un excelente pollo al grill,me encanta , un pollo suave y buen sabor..
What are the regular operating hours for El Pollo Loco in Simi Valley?
El Pollo Loco is open every day from 9:30 AM to 10:00 PM.
What types of payment methods does El Pollo Loco accept?
They accept American Express, Check, Discover, and Visa.
Does El Pollo Loco offer delivery services?
Yes, delivery service is available at this location.
Can I order El Pollo Loco's food online or via an app?
Yes, you can order online through their menu link or via the El Pollo Loco app available on the Apple App Store.
Where is El Pollo Loco located in Simi Valley?
It is located at 2780 Tapo Canyon Rd, Simi Valley, CA 93063, USA.
What type of cuisine and food does El Pollo Loco offer?
El Pollo Loco specializes in authentic Mexican food with fire-grilled chicken prepared with a unique marinade and handmade salsas and guacamole.
Is there free Wi-Fi available at El Pollo Loco?
Yes, El Pollo Loco offers free Wi-Fi to its customers.
What are some nearby places I can visit before or after dining at El Pollo Loco?
You can visit The Hive Bar and Lounge, Luna Llena restaurant, or Simi Donuts nearby, making for great options before or after your meal.
Are there convenient stores or services near El Pollo Loco for additional shopping needs?
Yes, nearby you will find 7-Eleven for convenience items and Chase Bank for financial services.
What local services are close to El Pollo Loco that could be useful to customers?
Nearby services include Alamo Family Dentistry for dental care and Dr. Cleaners for dry cleaning and alterations.
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