Dunkin'

Reviews

• JM

  Janett Martinez

  Jan 2, 2026
  1.0
  If I could do half a star I would. The employee (male) was extremely rude and unprofessional. Horrible customer service. It was my first time going and I was excited about the free donut with a tote bag when you purchase a drink. I tempt asking him how do we go about ordering and he seemed annoyed. Horrible service. The donuts are dry.
• CM

  Casey Moran

  Nov 28, 2025
  1.0
  I had an awful experience with the store manager Jose. He was extremely rude and condescending. I will no longer support the Simi Dunkin’.
• AM

  Ashley Melin

  Nov 9, 2025
  1.0
  Typical souless modern chain with kiosks. I'm mostly disappointed at how the elderly gentleman behind me was treated. He had a hearing aid and had a hard time ordering. I will say the cashier was nice but completely at a loss as how to assist the customer. He overly explained and used dunkn terms? He just confused the old man. Due to the lack of communication he walked away to assist the drive through without a word. The man waited for his coffee at the counter. The cashier placed his coffee on a different counter and didn't say anything and stayed at the drive thru window. The man gave up and left. I didn't even see the cashier place the cup on the other counter from where I was sitting. When they called my name I saw the mans cup sitting on the corner of the counter up against the wall half blocked by the straw holder. I don't think this store will stay in business long. The drink and pastries were OK.
• GG

  Golden Girl

  Sep 25, 2025
  1.0
  With all the delicious donut shops in Simi this chain is not going to make it, which has been my prediction previous to my visit because of the ingress/egress alone. I’ve lived here over 60 years and it’s easy to predict what won’t make it. This place is no exception. I decided to give them a try. Went in and you’re forced to order at a kiosk. I had questions about the donuts but nobody came to the case. I ordered a rainbow sprinkle cake donut and a coffee cake muffin. Got home and took one bite of each and they tasted like they’d been sitting since the previous day. I would have driven back but not worth the $5.77 I spent. I decided to call the store to tell them they need to take these donuts out of the case but dialing the local number connected me to “corporate” and clearly spoke to somebody overseas that could barely speak English. They offered me an $8 coupon and I told him to keep it not worth trying this place again.
• CY

  Chris Yanke

  Sep 22, 2025
  5.0
  I can’t believe what an amazing combination this donut shop has you walk in on one side is a really friendly Credit Union and on the other side is Dunkin’ Donuts and we all know Dunkin’ Donuts starts a lot of mornings off the perfect way, but I tried their cereal and milk latte, which is an ice beverage and it was super delicious but Zac and Julie turned out to be way cooler than I ever could’ve dreamed of so I had to have the French donut And the apple pie they warm that right up for me and they had seating and everything and they are absolutely amazing. I gotta hand it to Dunkin’ Donuts. Their breakfast. Menu is beautiful and the service was incredible. It’s one reason every morning starts right and it’s right here.

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