Dunkin'

Reviews

• ES

  erik solter

  Feb 1, 2026
  5.0
  Alexis was a great server. The manager( young man did not get his name) helped with some questions we had. Very accommodating for Gluten allergies if needed. Food was great, fantastic open atmosphere, with an incredible view!! We made the trip from over an hour away and will be back
• EP

  Evelyn Pech-Vazquez

  Feb 1, 2026
  3.0
  We waited quite a bit for service. We also discovered that Californian long johns do not have cream inside, so sad!
• MM

  Maryam Mehranpour

  Jan 31, 2026
  1.0
  This morning, I visited Dunkin’ Donuts in Simi Valley ca for breakfast and ordered two breakfast sandwiches. Unfortunately, there was a mistake; instead of two eggs, that was on the menu, I received one egg and a lot of bread. When I addressed the issue with the manager, they offered me only a one-dollar refund, which felt unprofessional. The manager even argued with me, accused me of lying, and was quite rude. The sandwich itself was poorly prepared, and the hash browns seemed microwaved and not crispy at all. The manager named Jose!! repeatedly called me a liar, which left me feeling very upset. This individual definitely needs to be retrained by the company and is not suitable for a management role. I am NOT recommended this location specifically for breakfast at all.
• FS

  Fred Sadr

  Jan 31, 2026
  1.0
  Hello everyone. I wanted to share that this Dunkin’ Donuts location unfortunately gave me a very bad experience. The manager working there was rude and completely unprofessional in performing his duties. Our sandwich order was prepared incorrectly, and when we politely asked him to fix the issue, he responded disrespectfully. Instead of apologizing, he gave irrelevant answers, claimed that we had already eaten the order, and even accused us of lying. I do not recommend this location to any of my friends and hope others avoid it as well. The manager’s name this morning was Jose Saturday 31-1-26.
• JM

  Janett Martinez

  Jan 2, 2026
  1.0
  If I could do half a star I would. The employee (male) was extremely rude and unprofessional. Horrible customer service. It was my first time going and I was excited about the free donut with a tote bag when you purchase a drink. I tempt asking him how do we go about ordering and he seemed annoyed. Horrible service. The donuts are dry.

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