El Pollo Loco

3.9
1015 reviews

About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Sherman Oaks,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • DeliveryAvailable
  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available

Location

El Pollo Loco
13357 Riverside Dr, Sherman Oaks, CA
91423, United States

Hours

Reviews

3.9
1,015 reviews
5 stars
500
4 stars
197
3 stars
132
2 stars
56
1 star
130

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers generally praised the food for being fresh and tasty, particularly the chicken and various Mexican dishes.

Service Issues

Many reviews highlighted poor customer service, including rude staff, long wait times, and frequent order mistakes.

Cleanliness

While some customers noted cleanliness in certain locations, others reported dirty tables and unsanitary conditions.

Staff Friendliness

There were mixed reviews about staff friendliness, with some customers praising specific employees while others reported rudeness and lack of assistance.
  • DM
    Diana montoya
    5 days ago
    1.0
    Destiny is rude very rude
  • JA
    John Anderson
    Dec 28, 2025
    5.0
    It's fresh food in a fast food setting. If you made tortilla soup, burritos, quesadillas, salads etc at home using real ingredients, and you knew how to cook, you'd make what they serve at Pollo Loco. It looks like a fast food restaurant, but it's real food, served quickly. Not chemical filled, genetically modified, not frankenfood. Beans, rice, tomatoes, chilies, grilled chicken, etc
  • BS
    Brent Schenk
    Dec 21, 2025
    4.0
    This is a fast food place that serves a lot of flame broiled chicken based meals. The food is mostly Mexican orientated so you have a lot of tacos, burritos and tostadas as well as some salad bowls for vegetarians. The food is served hot and tasty. There's a variety of salsas from mild to extremely hot depending on your desired style.
  • JC
    Jesús Antonio García Calderón
    Dec 20, 2025
    4.0
    Las ñoras parece que le haces un favor al comprar
  • VH
    Victoria Harrower
    Dec 17, 2025
    2.0
    I asked for a bean rice cheese burrito. when the woman working the drive through read it back she said a classic burrito. i said not a classic a bean rice cheese. she said thats a classic. i said it isnt. i get home. there is chicken in my burrito. i have been a vegetarian for decades. i got dinner here because my husband eats meat and i wanted to treat him.

Frequently Asked Questions About El Pollo Loco

What are the operating hours of El Pollo Loco in Sherman Oaks?

El Pollo Loco is open Monday to Saturday from 9:30 AM to 11:00 PM and on Sunday from 10:30 AM to 10:30 PM.

Does El Pollo Loco in Sherman Oaks offer delivery services?

Yes, El Pollo Loco offers delivery services to customers in Sherman Oaks.