Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Sherman Oaks,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.9
1,015 reviews
5 stars
500
4 stars
197
3 stars
132
2 stars
56
1 star
130
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally praised the food for being fresh and tasty, particularly the chicken and various Mexican dishes.
Service Issues
Many reviews highlighted poor customer service, including rude staff, long wait times, and frequent order mistakes.
Cleanliness
While some customers noted cleanliness in certain locations, others reported dirty tables and unsanitary conditions.
Staff Friendliness
There were mixed reviews about staff friendliness, with some customers praising specific employees while others reported rudeness and lack of assistance.
- DMDiana montoya5 days ago1.0Destiny is rude very rude
- JAJohn AndersonDec 28, 20255.0It's fresh food in a fast food setting. If you made tortilla soup, burritos, quesadillas, salads etc at home using real ingredients, and you knew how to cook, you'd make what they serve at Pollo Loco. It looks like a fast food restaurant, but it's real food, served quickly. Not chemical filled, genetically modified, not frankenfood. Beans, rice, tomatoes, chilies, grilled chicken, etc
- BSBrent SchenkDec 21, 20254.0This is a fast food place that serves a lot of flame broiled chicken based meals. The food is mostly Mexican orientated so you have a lot of tacos, burritos and tostadas as well as some salad bowls for vegetarians. The food is served hot and tasty. There's a variety of salsas from mild to extremely hot depending on your desired style.
- JCJesús Antonio García CalderónDec 20, 20254.0Las ñoras parece que le haces un favor al comprar
- VHVictoria HarrowerDec 17, 20252.0I asked for a bean rice cheese burrito. when the woman working the drive through read it back she said a classic burrito. i said not a classic a bean rice cheese. she said thats a classic. i said it isnt. i get home. there is chicken in my burrito. i have been a vegetarian for decades. i got dinner here because my husband eats meat and i wanted to treat him.
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in Sherman Oaks?
El Pollo Loco is open Monday to Saturday from 9:30 AM to 11:00 PM and on Sunday from 10:30 AM to 10:30 PM.
Does El Pollo Loco in Sherman Oaks offer delivery services?
Yes, El Pollo Loco offers delivery services to customers in Sherman Oaks.
Can I place an order online for El Pollo Loco in Sherman Oaks?
Yes, you can order online via their official ordering website or through the El Pollo Loco app.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
Does El Pollo Loco in Sherman Oaks have Wi-Fi available?
Yes, the restaurant offers free Wi-Fi to its customers.
What kind of food does El Pollo Loco specialize in?
El Pollo Loco specializes in authentic Mexican food, particularly fire-grilled marinated chicken and handmade salsas and guacamole.
Is there a drive-through service at El Pollo Loco in Sherman Oaks?
Yes, there is a drive-through service available for customer convenience.
What nearby places can I visit before or after dining at El Pollo Loco?
You can visit Starbucks nearby for coffee or Classic Doughnuts and Croissants for pastries. Additionally, Beverly Hills University is close by if you're in the area for education-related visits.
How can nearby places like Starbucks and Classic Doughnuts and Croissants help during my visit to El Pollo Loco?
Starbucks and Classic Doughnuts and Croissants offer great options for coffee and snacks, perfect for starting your day or grabbing a treat before or after your meal at El Pollo Loco.
Are there any nearby services for health and wellness around El Pollo Loco in Sherman Oaks?
Yes, there are several nearby health services including ProCare Chiropractic and Exer - More Than Urgent Care, which can be helpful if visiting the area for wellness needs.