Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Sherman Oaks,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.9
1,005 reviews
5 stars
496
4 stars
195
3 stars
131
2 stars
55
1 star
128
What are people saying?
AI-generated from recent customer reviews
Service Quality
Many customers reported poor service, with rude staff and long wait times being common complaints.
Food Quality
While some customers praised the food as delicious and fresh, others experienced inconsistencies in quality and freshness.
Order Accuracy
Numerous reviews highlighted issues with incorrect orders and missing items, indicating a lack of attention to detail.
Cleanliness
Feedback on cleanliness was mixed, with some customers noting clean facilities while others reported dirty conditions.
Staff Attitude
Customer experiences varied widely regarding staff friendliness, with several reviews mentioning rude or unhelpful employees.
- KMKarla marquezSep 30, 20251.0Good food. Terrible service the managers are not all friendly and encourage the employees to be rude supporting them poor service and aggressive responses terrible experience.
- DMDavid MartinezSep 22, 20252.0They are so slow to take the order by drive thru ... like 8 minutes p/car
- VMvincent mckeeSep 18, 20255.0I love this place, food is good, service is great.......always a good experience !
- JBJay BAug 28, 20251.0Never opens at 9:30am they are always running 15-30 late. Drive through lady super rude
- ZVZavier VaziraAug 7, 20255.0Great service, great food.
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in Sherman Oaks?
El Pollo Loco is open Monday to Saturday from 9:30 AM to 11:00 PM and on Sunday from 10:30 AM to 10:30 PM.
Does El Pollo Loco in Sherman Oaks offer delivery services?
Yes, El Pollo Loco offers delivery services to customers in Sherman Oaks.
Can I place an order online for El Pollo Loco in Sherman Oaks?
Yes, you can order online via their official ordering website or through the El Pollo Loco app.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
Does El Pollo Loco in Sherman Oaks have Wi-Fi available?
Yes, the restaurant offers free Wi-Fi to its customers.
What kind of food does El Pollo Loco specialize in?
El Pollo Loco specializes in authentic Mexican food, particularly fire-grilled marinated chicken and handmade salsas and guacamole.
Is there a drive-through service at El Pollo Loco in Sherman Oaks?
Yes, there is a drive-through service available for customer convenience.
What nearby places can I visit before or after dining at El Pollo Loco?
You can visit Starbucks nearby for coffee or Classic Doughnuts and Croissants for pastries. Additionally, Beverly Hills University is close by if you're in the area for education-related visits.
How can nearby places like Starbucks and Classic Doughnuts and Croissants help during my visit to El Pollo Loco?
Starbucks and Classic Doughnuts and Croissants offer great options for coffee and snacks, perfect for starting your day or grabbing a treat before or after your meal at El Pollo Loco.
Are there any nearby services for health and wellness around El Pollo Loco in Sherman Oaks?
Yes, there are several nearby health services including ProCare Chiropractic and Exer - More Than Urgent Care, which can be helpful if visiting the area for wellness needs.