Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Sherman Oaks,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Accepts checksAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.1
731 reviews
5 stars
403
4 stars
160
3 stars
83
2 stars
27
1 star
58
What are people saying?
AI-generated from recent customer reviews
Food Quality
Mixed reviews on food quality; some customers praised freshness and taste, while others reported issues with old or poorly cooked chicken.
Customer Service
Customer service experiences vary widely; some praised staff for being friendly and helpful, while others reported poor service and long wait times.
Cleanliness
Several customers noted cleanliness issues, particularly with the interior and restrooms.
Value
Customers expressed concerns about pricing, with some feeling that the food is overpriced for the quality received.
Consistency
While many customers appreciated the consistent quality of food at this location, others reported inconsistencies in service and food preparation.
- AFAlex FahamiOct 5, 20251.0I’ve come to this El Pollo Loco in Sherman Oaks several times, but the quality keeps getting worse. This time I ordered a Double Chicken Tostada — the avocado wasn’t fresh, the chicken tasted old, and the service was disappointing. I really wanted to keep coming here, but it’s hard when the food and customer care keep declining. Hopefully they turn things around soon.
- OLOscar LeeOct 5, 20251.0Only Kiosks no human help
- BWBrian WilliamsOct 2, 20254.0Dirty interior
- ZRZule D RodSep 28, 20255.0The healthiest fast food place
- AVAngel VillalvaSep 8, 20254.0Esta buena la comida
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in Sherman Oaks?
El Pollo Loco is open every day from 10:00 AM to 10:00 PM.
Where is El Pollo Loco located in Sherman Oaks?
The restaurant is located at 4544 Saugus Ave, Sherman Oaks, CA 91403, USA.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco provides delivery service.
Can I order from El Pollo Loco through a mobile app?
Yes, you can order using the El Pollo Loco mobile app available on the Apple App Store.
What forms of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Check, Discover, and Visa payments.
Does El Pollo Loco provide catering services?
Yes, catering services are available at El Pollo Loco.
Is free Wi-Fi available at El Pollo Loco Sherman Oaks?
Yes, free Wi-Fi is offered at this location.
How can LibertyX Bitcoin ATM assist customers visiting El Pollo Loco?
Customers visiting El Pollo Loco can conveniently use the nearby LibertyX Bitcoin ATM for currency exchange and Bitcoin transactions.
Where can I ship or receive packages near El Pollo Loco Sherman Oaks?
The nearby UPS Access Point location serves as a convenient shipping center and post office close to El Pollo Loco.
What nearby spots can I visit for drinks or socializing after dining at El Pollo Loco?
After your meal at El Pollo Loco, you can visit nearby places like Blue Dog Beer Tavern, a gastropub and bar, or Wines of the World, a liquor store and tobacco shop.