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Brand Certified

Chipotle Mexican Grill

3.3
(115 reviews)

About

Fast Food RestaurantMexican Restaurant
Chipotle is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
14006 Riverside Dr, Sherman Oaks, CA
91423, United States

Hours

Monday10:00 AM - 8:00 PM
Tuesday10:00 AM - 8:00 PM
Wednesday10:00 AM - 8:00 PM
Thursday10:00 AM - 8:00 PM
Friday10:00 AM - 9:00 PM
Saturday10:00 AM - 9:00 PM
Sunday11:00 AM - 7:00 PM

Reviews

3.3
115 reviews
5 stars
51
4 stars
12
3 stars
8
2 stars
5
1 star
39
  • BD
    Brianna Duran
    4 days ago
    5.0
    superr good
  • DD
    Daryoush Daneshmand
    Apr 4, 2026
    2.0
    My wife and I decided to try chipotle Mexican grill restaurant for the first time after seeing your television advertisements, which made the food look fresh, high-quality, and inviting. Unfortunately, our experience did not live up to those expectations and left us quite disappointed from the very beginning. Upon arriving, the first impression we received was not welcoming. Customer service is a critical part of any dining experience, especially for first-time guests, and we did not feel valued or acknowledged. The staff member behind the counter, who was responsible for preparing our food based on our selections, did not greet us warmly, show enthusiasm, or offer any assistance. As first-time customers, we expected some level of guidance—such as a brief explanation of the menu, ingredients, or available options. Instead, when we attempted to ask questions, the staff member appeared uninterested and unwilling to provide helpful information. This made the ordering process uncomfortable, and we eventually gave up asking questions and resorted to simply pointing at items. Unfortunately, the food itself did not make up for the poor service. By the time we received our meal, it was cold, and the meat was chewy and unpleasant to eat. This raised concerns about both the quality and freshness of the food, which was especially disappointing given the expectations set by your advertising. Overall, the combination of unfriendly service, lack of communication, and subpar food quality resulted in a very unsatisfactory first experience. First impressions matter greatly, and in this case, it has significantly impacted our perception of your business. We hope you take this feedback seriously and use it as an opportunity to improve both customer service and food quality. A welcoming attitude, clear communication, and attention to food preparation would go a long way in creating a better experience for future customers.
  • JH
    Jae Hee Hwang
    Feb 14, 2026
    1.0
    My order was not ready at a designated time. They started making the order when I showed up for it. Then I ate the burrito at home and there were barely any steak in the steak burrito. Isn’t there a standard scoop size? What is going on?
  • AA
    Amy Aguirre
    Jan 23, 2026
    2.0
    I really like most of the employees,( I go here often) but there is one employee that is always rude to me. Today I asked if my rewards qr scanned and she said it did but it didn’t. I don’t know why she’s always mean and has an attitude but whatever what can u be happy for working at chipotle. Food is good
  • PL
    Paola Rodriguez Lemus
    Dec 1, 2025
    5.0
    Love it here! Food is always fresh.

Frequently Asked Questions About Chipotle Mexican Grill

Where is Chipotle Mexican Grill located in Sherman Oaks?

Chipotle Mexican Grill is located at 14006 Riverside Dr, inside Fashion Square Mall, Sherman Oaks, CA 91423.

What are the opening hours of Chipotle at Fashion Square Mall?

Chipotle operates from 10:00 AM to 8:00 PM Monday through Thursday, 10:00 AM to 9:00 PM on Friday and Saturday, and 11:00 AM to 7:00 PM on Sunday.

Brand Certified Facts from Chipotle Mexican Grill

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Certified April 05, 2026Yext Knowledge Graph
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