Chipotle Mexican Grill

Reviews

• BD

  Brianna Duran

  4 days ago
  5.0
  superr good
• DD

  Daryoush Daneshmand

  Apr 4, 2026
  2.0
  My wife and I decided to try chipotle Mexican grill restaurant for the first time after seeing your television advertisements, which made the food look fresh, high-quality, and inviting. Unfortunately, our experience did not live up to those expectations and left us quite disappointed from the very beginning. Upon arriving, the first impression we received was not welcoming. Customer service is a critical part of any dining experience, especially for first-time guests, and we did not feel valued or acknowledged. The staff member behind the counter, who was responsible for preparing our food based on our selections, did not greet us warmly, show enthusiasm, or offer any assistance. As first-time customers, we expected some level of guidance—such as a brief explanation of the menu, ingredients, or available options. Instead, when we attempted to ask questions, the staff member appeared uninterested and unwilling to provide helpful information. This made the ordering process uncomfortable, and we eventually gave up asking questions and resorted to simply pointing at items. Unfortunately, the food itself did not make up for the poor service. By the time we received our meal, it was cold, and the meat was chewy and unpleasant to eat. This raised concerns about both the quality and freshness of the food, which was especially disappointing given the expectations set by your advertising. Overall, the combination of unfriendly service, lack of communication, and subpar food quality resulted in a very unsatisfactory first experience. First impressions matter greatly, and in this case, it has significantly impacted our perception of your business. We hope you take this feedback seriously and use it as an opportunity to improve both customer service and food quality. A welcoming attitude, clear communication, and attention to food preparation would go a long way in creating a better experience for future customers.
• JH

  Jae Hee Hwang

  Feb 14, 2026
  1.0
  My order was not ready at a designated time. They started making the order when I showed up for it. Then I ate the burrito at home and there were barely any steak in the steak burrito. Isn’t there a standard scoop size? What is going on?
• AA

  Amy Aguirre

  Jan 23, 2026
  2.0
  I really like most of the employees,( I go here often) but there is one employee that is always rude to me. Today I asked if my rewards qr scanned and she said it did but it didn’t. I don’t know why she’s always mean and has an attitude but whatever what can u be happy for working at chipotle. Food is good
• PL

  Paola Rodriguez Lemus

  Dec 1, 2025
  5.0
  Love it here! Food is always fresh.

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