Business Details
About
Grocery StoreOrganic Food StoreProduce MarketSupermarketBakeryDeliFloristGrocery Delivery ServiceE-commerce ServiceButcher Shop
Looking for a grocery store near you? Visit your local Safeway located at 253 Mt Hermon Rd, Scotts Valley, CA. Our friendly staff is here to serve you and your grocery needs, or have your groceries delivered through our Grocery Delivery and DriveUp & Go™ program. Need a bakery near you? Our bakery features birthday cakes, custom cakes, cupcakes and more. Safeway deli offers a variety of party trays and platters or our Order Ahead service allows you to place your bakery or deli order online so it's ready when you get here! At the butcher block you’ll find an assortment of meat and seafood, even sushi trays! The produce department is full of guaranteed fresh fruits and vegetables, perfect for every season! Shop the floral department for beautifully curated bouquets and arrangements. Find Safeway near you today!
Safeway is dedicated to being your one-stop-shop and provides rug doctor rentals or find an in-store bank, Coinstar, and Western Union service! Further enhance your shopping experience by grabbing a hot cup of coffee at your in-store Starbucks. Download our Safeway app for Safeway for U™ to find personalized offers and discounts or check out our Weekly Ad for store savings and earn Gas Points with purchases. For more information, visit or call (831) 438-7431. Stop by and see why our service, convenience, and fresh offerings will make Safeway your favorite local supermarket!
Details
- DeliveryAvailable
- DebitAvailable
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.1
665 reviews
5 stars
327
4 stars
192
3 stars
76
2 stars
32
1 star
38
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness, others were reported as rude or unhelpful.
Pricing
Many customers found the prices to be high, with some mentioning good deals available but overall feeling that the store is overpriced.
Store Condition
The store is generally clean and well-stocked, but there are complaints about disorganization and issues like open boxes in aisles.
Product Selection
Customers appreciate the variety of products, including gluten-free options and a good bakery, but some noted that certain items were frequently out of stock.
Accessibility
The store's layout and narrow aisles were mentioned as challenging for some customers, particularly those with disabilities.
- NTNothing but the truth But the truthNov 13, 20255.0Really nice lady in the deli every Friday 😀
- SBSummer BepristisNov 10, 20253.0I am not going to give 1 star even though it is tempting, but I go to this location because the Felton one is worse. I am immune compromised because of the medications I am one, I rely heavily on curbside because I need to avoid crowds as much as possible to avoid getting sick. I was highly disappointed in my experience today with my order. I had a notification that 3 of my items were out of stock. Bread, toilet paper and the crab cakes. Now the crab cakes I understand because they were on sale but the bread and tp, I had a hard time believing. I asked the bread to be substituted and suddenly the original bread was available. Since I was driving, I couldn’t respond to the other missing items. I go into the store myself and right where it is supposed to be is the TP I wanted. I bring it up front, very mad at this point and ask them to make sure it is with my order. I go back out to my car, and wait. The man bringing me the order still didn’t have the TP with him. I shouldn’t have to go into the store and double check for items. This is awful customer service, I need this accommodation due to my disability and this is highly unacceptable. I feel like they are marking things unavailable to on purpose to hurry orders. If you’re that short staffed that employees feel pressured to cut corners, shame on you Safeway. Reduced the availability in pick up time slots to match your manpower.
- CSClayton SauberOct 15, 20255.0Great buys for a crappie economy!
- TCTracy L CampbellOct 13, 20251.0Overpriced and short-staffed, just like every other Safeway.
- CDChrystina DallaOct 6, 20251.0I normally think this store is great. I usually get provided with great customer service & feel they have unique items. However the level of customer service or lack thereof I was provided by 1 employee was enough to make me so uncomfortable to ever consider returning or recommending. She was a Hispanic woman with a braid working 10/6/25 530pm at self check out. She was targeting me, rude, condescending, and disrespectful. For her to be a member of customer service is an oversight of management. Since she was a self service "cashier" I didnt get her name. & she made me so uncomfortable I felt the need to get out of the store asap.
Frequently Asked Questions About Safeway
Does Safeway accept SNAP EBT?
Yes, Safeway accepts SNAP EBT for eligible grocery purchases. You can use your EBT card for both grocery delivery and Drive Up & Go™ pickup orders, making it easy and convenient to shop for fresh produce, pantry staples, and everyday essentials. Safeway is committed to providing accessible, affordable grocery options for SNAP recipients. Simply select SNAP EBT as your payment method at checkout when shopping online or in the app.
Does Safeway near me accept Apple Pay?
Yes, Safeway accepts Apple Pay and many other convenient payment methods!
How do you use Safeway Points?
To use your Points, just enter your phone number or swipe your Loyalty Card at the fuel pump at a participating station prior to gassing up! Your fuel price will reflect the number of Points you opt to use on each transaction. Note: Points are eligible up to a 25-gallon limit. Maximum Points limits may vary by area. To use your Points, first sign in, then select Safeway for U™ on the menu bar. From there, click on Rewards to see your summary and available Points. Select the Points you wish to redeem. Then just enter your phone number or swipe your loyalty card at checkout and your discounts and/or freebies will automatically be deducted from your total!
Is Safeway located at 253 Mt Hermon Rd, Scotts Valley, CA hiring?
Safeway is hiring! We’re building inclusive teams from coast to coast. If you're ready to join our friendly team of associates, we’d love to meet you.
Can I send groceries to another person as a gift?
Yes! Safeway now offers a convenient grocery gifting option. You can easily send groceries to friends, family, or loved ones by selecting “Make this order a gift” at checkout. Just enter the recipient’s information, add a personalized message if you’d like, and we’ll handle the rest. It’s a simple way to send fresh groceries, pantry staples, or household essentials as a thoughtful gift—perfect for holidays, birthdays, or just because.
Does Safeway accept SNAP EBT for grocery purchases?
Yes, Safeway accepts SNAP EBT for eligible grocery purchases, including grocery delivery and Drive Up & Go™ pickup orders. Just select SNAP EBT as your payment method when shopping online or in the app.
What payment methods are accepted at Safeway near me?
Safeway accepts multiple payment methods including Apple Pay, American Express, Android Pay, Cash, Check, Diners Club, Discover, Mastercard, Samsung Pay, Travelers Check, and Visa.
How can I use Safeway Points for fuel discounts?
To redeem Safeway Points, enter your phone number or swipe your Loyalty Card at participating fuel pumps before fueling. Your fuel price will be discounted based on the number of Points used, up to a specified limit.
Does Safeway at 253 Mt Hermon Rd, Scotts Valley, CA offer job opportunities?
Yes, Safeway is hiring and looking to build inclusive teams across locations. If interested, you can inquire directly at this store or through their careers page.
Can I send groceries from Safeway as a gift to someone else?
Yes, Safeway offers a grocery gifting option where you can designate your order as a gift at checkout and send it with a personalized message to another person.
What pickup and delivery services does Safeway provide?
Safeway offers In-Store Pickup, Curbside Pickup, Delivery, Same Day Delivery, and No-Contact Delivery services for customer convenience.
What are the regular operating hours for Safeway in Scotts Valley?
Safeway in Scotts Valley is open 24 hours a day, 7 days a week, except for select holiday hours where they close earlier or are closed on Christmas Day.
Are there any nearby financial services to Safeway at 253 Mt Hermon Rd?
Yes, nearby financial services include U.S. Bank, U.S. Bank ATM, Bay Federal Credit Union, Chase Bank, and Western Union, which can help with banking and money transfer needs before or after shopping at Safeway.
Where can I grab a coffee nearby Safeway in Scotts Valley?
You can visit Starbucks, located near Safeway, to enjoy a hot cup of coffee either before or after your grocery trip.
Are there dining options close to Safeway at 253 Mt Hermon Rd?
Yes, nearby dining options include ZENSHI Handcrafted Sushi, Tim's Chinese, Papa Murphy's Take 'N' Bake Pizza, and Baskin-Robbins ice cream shop, perfect for a meal or treat during your visit.