McDonald's

3.8
1292 reviews
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Business Details

18578 Prospect Road, Saratoga, CA
95070, United States
(408) 446-5092
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
18578 Prospect Road, Saratoga, CA
95070, United States

Hours

Reviews

3.8
1,292 reviews
5 stars
546
4 stars
294
3 stars
210
2 stars
81
1 star
161

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported inconsistent service quality, with some praising friendly staff while others experienced rudeness and long wait times.

Food Quality

Food quality varied, with complaints about cold items, incorrect orders, and issues with food preparation.

Cleanliness

The restaurant was generally noted as clean, although some reviews mentioned issues with cleanliness in specific areas.

Drive-Thru Experience

The drive-thru service was often criticized for long wait times and understaffing, especially during late hours.

Mobile Ordering Issues

Several customers faced problems with mobile orders, including delays and missing items.
  • AB
    Alex Blunt
    Dec 29, 2025
    1.0
    They make dashers wait out in the cold between 11pm and 6am dashers are not allowed to use the drive through and stay in a warm car.
  • BW
    Brian Williams
    Dec 12, 2025
    5.0
    I've only done take-out but I can say this McDonald's is one of the good ones. This is another business where the employees are slammed constantly, but they've always been friendly to me in the drive-thru lane. Service with a smile! Definitely get the McD app so you can earn points and it makes paying for your food fast and easy too, you just provide them with the code once you get your app all setup. Be sure to pick up a bacon McGriddles here when you're on your way to the airport!
  • JG
    Jessica Gonzalez
    Dec 10, 2025
    1.0
    I usually don’t complain about the food or service but I had to. The women that work there are so damn rude and disrespectful. I’ve gone through the drive-through And they have slammed the door at me not the mention rude remarks and roll their eyes at me. The food is always cold and the fries are always salty. The soda is always flat. I only go to this one because it’s close to me and it’s 24 hours. The customer service needs to be better, maybe if They didn’t have a salty Attitude their food wouldn’t be so salty, and if they had more time keeping up with food temperature rather than rolling their eyes things wouldn’t be so bad.
  • FG
    foodie girlie
    Nov 30, 2025
    1.0
    This is a double cheeseburger as the manager said so. What a horrible looking burger. And the manager was like “That is a double cheeseburger!!” Looks beat up
  • VV
    Vdogrannie
    Nov 10, 2025
    5.0
    Drive thru is fast, quick and always a pleasant service. Each time the cashier, Sakat has always been friendly and recants my order back to me. The food servers at the window are friendly and pleasant. I never feel rushed with them. My big mac could have been a little bit warmer. Fries were hot, plenty of napkins in my bag.
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Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's in Saratoga, CA?

McDonald's in Saratoga, CA is open 24 hours a day, 7 days a week.

Does this McDonald's location offer drive-thru service?

Yes, the McDonald's at 18578 Prospect Road offers drive-thru service 24/7.