El Pollo Loco

4.4
656 reviews
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Business Details

9714 Mission Gorge Rd, Santee, CA
92071, United States
(619) 873-1558
https://restaurants.elpolloloco.com/ca/santee/9714-mission-gorge-rd
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About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Santee,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • DeliveryAvailable
  • DebitAvailable
  • Accepts checksAvailable
  • Drive-throughAvailable

Location

El Pollo Loco
9714 Mission Gorge Rd, Santee, CA
92071, United States

Hours

Reviews

4.4
656 reviews
5 stars
414
4 stars
144
3 stars
49
2 stars
18
1 star
31

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff friendliness is generally positive, with many customers praising individual employees for their helpfulness and welcoming demeanor.

Order Accuracy

Several customers reported issues with incorrect orders, particularly when using the app, leading to frustration and disappointment.

Food Quality

While many reviews highlight the freshness and taste of the food, there are complaints about dry chicken and inconsistent portion sizes.

Cleanliness

The restaurant is frequently noted for its cleanliness, contributing positively to the overall dining experience.

Value for Money

Customers appreciate the affordability of the meals, especially when utilizing app deals, although some feel prices are high for the portion sizes.
  • KM
    Kristen Marie
    Oct 25, 2025
    1.0
    Ordered online and came in and at time it said to come in and they said they don't have our order and it wasn't showing up in their system. The refused to do anything about it and said there was nothing they could do so we left and we lost $35 because of it. This was our first time here and also our last time here. Staff was very unprofessional and no one could offer me a solution to get a refund.
  • SA
    Susie A
    Oct 20, 2025
    5.0
    Surprisingly friendly and very customer service oriented! Great job management! A lot of the fast food drive thrus in the area(especially Lakeside)can learn alot from you guys!
  • MM
    my45acp1911
    Oct 5, 2025
    5.0
    Use their free app for great deals. We usually get family chicken meals but we've also had bowls, quesadillas and tacos. Good food and good service at a decent price if you take advantage of the deals in their app. The employees are always nice.
  • FC
    Fábio Coelho
    Aug 29, 2025
    1.0
    I had a problem with my order, which was delivered to another address. When I asked the manager here at the establishment for help, the service was very poor. What a disappointment.
  • CD
    Cristian Duran
    Jul 29, 2025
    4.0
    El pollo estaba muy sabroso pero seco.
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Frequently Asked Questions About El Pollo Loco

What are the regular opening hours of El Pollo Loco in Santee, CA?

El Pollo Loco in Santee is open Monday to Saturday from 9:30 AM to 10:00 PM, and on Sunday from 10:00 AM to 10:00 PM.

Does El Pollo Loco offer delivery services?

Yes, El Pollo Loco provides delivery services to its customers.