Business Details
About
Fast Food RestaurantMexican Restaurant
Chipotle Santee is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.6
312 reviews
5 stars
142
4 stars
55
3 stars
34
2 stars
21
1 star
60
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported inconsistent food quality, with some experiencing stale chips, small portions, and poorly prepared items.
Customer Service
Many reviews highlighted poor customer service, including rude staff, miscommunication, and lack of responsiveness to complaints.
Cleanliness
Several customers noted cleanliness issues, with some describing the restaurant as dirty and unsanitary.
Order Accuracy
Multiple reviews mentioned problems with order accuracy, including missing items and incorrect food preparation.
Management Issues
Feedback indicated poor management practices, with complaints about staff behavior and overall operational efficiency.
- LSLucas SalgadoJan 2, 20265.0Talking from my experience I’ve always had bad experiences with the customer service in fast food places. However this time was different, Gael helped me out in such a genuine way that I couldn’t believe it. People like him always will raise the fast food business, and will give a great customer service to all the customers who come through those doors.
- FWFrank WattersonDec 31, 20252.0Food looked like it had been sitting for a while. Food was not hot. Was Luke warm. Very disappointed 😞
- CMCats MeowDec 12, 20255.0I go to Chipotle whenever I go to eat. Because I know it's the only place I can get gluten-free service. This Chipotle we went to was the best I've ever been to it was so clean the food was fresh the people were polite I was very very pleased and plan to go here again on our way to a hockey game.
- JSJoseph SerrinDec 4, 20253.0Probably the worst chips I've ever had. They were stale, bendable and insanely over salted. Chicken bowl was mushy and didnt seem fresh like other Chipotles I've been too
- KRKing Reviewer!Nov 26, 20254.0I don't go to Chipotle much but when I go there the food is always good. The customer service is mediocre depending on who you get so like it's sometimes good and it's sometimes bad so I gave it a middle school. The atmosphere for me is low because lately it's been a teenager hang out and that's not my kind of scene. I normally just get my food to leave. I usually get some kind of a steak bowl or a chicken bowl. I do know what I'm going to get with them every time and that makes it easy to want to go there because of flavor is consistent. I recommend it for getting food but if you're not a teenager I probably would tell you just to get your food to leave.
Frequently Asked Questions About Chipotle Mexican Grill
What types of food does Chipotle Mexican Grill in Santee offer?
Chipotle Santee offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
What are the operating hours for Chipotle Mexican Grill at 9828 Mission Gorge Rd?
Chipotle Mexican Grill in Santee is open daily from 10:30 AM to 10:00 PM.
Does Chipotle Mexican Grill in Santee offer delivery and pickup services?
Yes, they provide both in-store pickup and delivery services for customer convenience.
How can I place an order online for Chipotle Santee?
You can order online via their website at https://order.chipotle.com/ or use the Chipotle mobile app available on the App Store.
Is Chipotle Mexican Grill in Santee committed to sustainable and humane food sourcing?
Yes, they follow "Food with Integrity" principles, sourcing ingredients from farms that practice humane and sustainable methods.
What forms of payment and services are accepted at Chipotle Santee?
Chipotle Santee accepts credit cards and offers services like online orders, catering, gift cards, and various delivery options.
Where exactly is Chipotle Mexican Grill located in Santee?
It's located at 9828 Mission Gorge Rd, San Diego, CA 92071, next to Jamba Juice.
What nearby places can I visit around Chipotle Mexican Grill in Santee?
Nearby you can visit Jamba Santee Trolley Square for smoothies, Luna Grill for Mediterranean food, and the Santee Trolley Square shopping center for various retail options.
Is there convenient public transportation near Chipotle Mexican Grill in Santee?
Yes, the Santee Town Center station is close by, making it easy to reach Chipotle via train.
What other dining options are available near Chipotle Mexican Grill in Santee?
Other nearby dining options include Daphne's California Greek, Oggi's pizza and bar, and Einstein Bros. Bagels for coffee and bagels.