Business Details
About
Fast Food RestaurantMexican Restaurant
Chipotle Santee is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.6
307 reviews
5 stars
139
4 stars
54
3 stars
33
2 stars
20
1 star
61
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with reports of rude staff and unprofessional behavior from management.
Food Quality
Many customers expressed dissatisfaction with the food quality, citing issues like small portions, cold food, and incorrect orders.
Cleanliness
Several reviews mentioned unsanitary conditions in the restaurant, including dirty areas and improper food handling.
Inconsistent Experience
Customers reported fluctuating experiences, with some visits being satisfactory while others were disappointing, particularly regarding food preparation and service.
Management Issues
There were multiple mentions of poor management leading to staff discontent and operational inefficiencies.
- TSthomas smith4 days ago5.0There was a miscommunication with my order. They made sure it was fixed. Awesome service!
- JKJeff KnoxOct 16, 20254.098% of the time, I have no complaints. Usually I go in and get my food. Last visit I ordered online and picked it up. Everytime I order online, or through the app, the bowl I always get, is smaller portioned than it is when I order it in person. Other than that, the staff are friendly.
- NCNina ChaseSep 16, 20251.0Don't come after 8pm, they will be out of stuff and say they dont have anymore in the building! I honestly find it really hard to believe there completely out of those items in that building! I even asked how do you expect to open tomorrow without those items and she just apologized for not having those items! It wasnt just one, it was three! I find that lazy. And really to close faster. They don't close until 10pm! Very unsatisfied with serving night shift. The gentleman cashing out everyone was everyone friendly!
- KRKen RobakSep 11, 20251.0I’ve eaten here a handful of times and it’s usually just fine but my delivery experience today was awful. Ordered through the Chipotle app and learned the hard way that they outsource to DoorDash. The driver decided to go pick up another order at Cane’s first and sat there for 15 minutes before even heading to Chipotle. By the time my food finally arrived, it was cold. That was just the start—part of my order was wrong, the quesadilla was burnt, and the rice in my bowl was so hard it was inedible. I tried to get help through the Chipotle app, but their AI “assistant” is a complete joke—just runs you in circles and never lets you reach an actual person. Calling the restaurant didn’t work either; all you get is another automated system telling you to go back to the useless app. Filing a complaint through the app was a headache, and all they promised was to “share my feedback with the restaurant.” That doesn’t fix anything. Customers shouldn’t have to wait 3–5 business days just to maybe hear back. The experience today was unacceptable from start to finish.
- JGJorge GutierrezAug 12, 20251.0Had ordered a kids chicken quesadilla meal, picked up my order and drove all the way home to find out the order of a chicken quesadilla, black beans and white rice was missing the quesadilla. Not sure how you forget the main part of the meal?
Frequently Asked Questions About Chipotle Mexican Grill
What types of food does Chipotle Mexican Grill in Santee offer?
Chipotle Santee offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
What are the operating hours for Chipotle Mexican Grill at 9828 Mission Gorge Rd?
Chipotle Mexican Grill in Santee is open daily from 10:30 AM to 10:00 PM.
Does Chipotle Mexican Grill in Santee offer delivery and pickup services?
Yes, they provide both in-store pickup and delivery services for customer convenience.
How can I place an order online for Chipotle Santee?
You can order online via their website at https://order.chipotle.com/ or use the Chipotle mobile app available on the App Store.
Is Chipotle Mexican Grill in Santee committed to sustainable and humane food sourcing?
Yes, they follow "Food with Integrity" principles, sourcing ingredients from farms that practice humane and sustainable methods.
What forms of payment and services are accepted at Chipotle Santee?
Chipotle Santee accepts credit cards and offers services like online orders, catering, gift cards, and various delivery options.
Where exactly is Chipotle Mexican Grill located in Santee?
It's located at 9828 Mission Gorge Rd, San Diego, CA 92071, next to Jamba Juice.
What nearby places can I visit around Chipotle Mexican Grill in Santee?
Nearby you can visit Jamba Santee Trolley Square for smoothies, Luna Grill for Mediterranean food, and the Santee Trolley Square shopping center for various retail options.
Is there convenient public transportation near Chipotle Mexican Grill in Santee?
Yes, the Santee Town Center station is close by, making it easy to reach Chipotle via train.
What other dining options are available near Chipotle Mexican Grill in Santee?
Other nearby dining options include Daphne's California Greek, Oggi's pizza and bar, and Einstein Bros. Bagels for coffee and bagels.