Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian Restaurant
Find your nearby Taco Bell at 1835 Mendocino Ave in Santa Rosa. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.
Many customers reported poor service, including being ignored and long wait times, particularly when ordering inside.
Order Accuracy
Frequent complaints about incorrect orders, missing items, and wrong food being served.
Food Quality
Customers expressed dissatisfaction with food quality, including cold items, stale ingredients, and poorly prepared meals.
Cleanliness
While some noted the restaurant's cleanliness, others reported dirty conditions and poor food handling practices.
Drive-Thru Experience
The drive-thru was often noted as faster and more efficient compared to in-store service, but still had issues with order accuracy.
DM
Derek Matthies
Nov 14, 2025
1.0
The experience at seemingly any Taco Bell lately mirrored the most recent visit here. No staff at the single register, three tablet ordering spots, and 3-5 people working in the back making food. To their credit, the drive-through line seems to move at a reasonable speed, but going inside is worthless. It took 40 minutes from ordering to pickup to get my food, and during that time around 3 people got their food and were equally frustrated. Half the restaurant had its’ chairs flipped over like they were closing, at 5PM, and the general feeling was that the customers were an imposition for being inside. If the food was excellent or the price was great, or the employees were seemingly less frustrated with the customers, it might have balanced out, but when literally none of that is there, it just doesn’t make sense to go back.
DH
Destiny Hernandez
Nov 12, 2025
2.0
The only reason I’m even giving this place 2 stars is because of the girl who’s working drive thru right now, at 2:40pm on today’s date 11/12/25. I needed to desperately use the bathroom, and I had to ask two girls who weren’t even in the process of doing anything. The first one tells me someone else can help me. The second person I ask for help with opening the bathroom is just walking around drying her hands and then hands me off the the THIRD girl, who mind you, is the busiest one of all and is working drive thru. I’ve worked at Taco Bell before, and this type of service would’ve never slid where I worked. The two girls prior to the busiest one, funnily enough, who had the time to help me need some more training. That’s insane. Anyways, shoutout to the drive thru girl specifically around this time who helped me despite doing the most work and had all the reason not to. She’s got some cool butterfly tats on her right forearm! You just saved my bladder lol
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Dominic Salgado
Oct 9, 2025
1.0
I cannot believe the level of rudeness I just experienced at this Taco Bell. I was literally standing at the counter for TEN minutes yes TEN while the staff completely ignored me. Not even a “we’ll be right with you.” Nothing. Everyone just walked around like I was invisible. Unacceptable. If I’m taking the time to come in and spend my money the least you can do is acknowledge a paying customer. Do better Taco Bell.
KG
Kelly Griffin
Sep 27, 2025
5.0
I came this evening with a drive thru order. It was a small order. My instant reaction was how clear your employee was taking my order and upbeat. I drove around to window. My wait time was minimal. Short and sweet. Again, fella at the window, great customer service. He had such a great attitude I had to ask his name to write a great review for him. Andy! Thank you for showing care to your customer by your upbeat spirit.
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shay r
Sep 4, 2025
1.0
Just completely skip going inside at this location I’m not sure why they don’t just convert it into a drive thru only. I ordered two cinnamon twists and a dessert empanada. There was a full line in the drive thru when I got here….upon going inside everyone ignores you until you practically jump over the counter and yell. Then they said “ it’s gonna be a while they’re focusing on the drive thru only right now” like….what? By the time I received my items the line was full and cleared twice..just gross