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For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Santa Rosa, CA. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 2245 Santa Rosa Avenue for the ultimate SONIC experience!
Customers frequently reported long wait times, often exceeding 20 minutes, even with few cars ahead.
Food Quality
Many reviews indicated poor food quality, with complaints about cold, overcooked, or improperly prepared items.
Customer Service
While some employees received praise for their friendliness, overall service was criticized for being unresponsive and disorganized.
Cleanliness
Several customers noted unsanitary conditions, including dirty facilities and greasy food preparation areas.
Value for Money
Many customers felt the prices were too high for the quality of food received, leading to dissatisfaction.
DH
Dan Hickman
3 days ago
2.0
Went to this location today and it was a mess. Pulled up to stall 4 and pressed the button to order. Waited a few minutes with no response and noticed the screen reverted back to start over. Pressed the button again and waited several more minutes with no response and the screen again reverted back to start over. Thinking there was an issue with that stall we moved the car to stall 3 and started over. Same thing happened. We'd been there for at least 5 minutes with no response despite pressing the button several times. Finally decided to place our order online and we checked in saying we were in stall 3. The system online said the order would be ready at 2:41p and the screen in the stall changed to show they were working on our order with my name. Sat for another 10+ minutes and finally a male voice came on, acting like he was ready to take our order. Let him know we were waiting on an online order (which he should know since the screen in frontof us knew). He said they had it ready and would be out shortly. Sat and waited another 10 minutes before our food finally came. Gave them a lot of grace, but this was ridiculous.
FD
Found Depot
Feb 13, 2026
5.0
Always good food
JB
James BZ
Feb 7, 2026
3.0
Food was ok. But I suggest the name to change to slow motion sonic.
CL
Chris Larson
Jan 29, 2026
1.0
Worst experience ever. Waited 30 minutes and still no food...No one to talk to inside. Never again!
EE
Eric
Jan 23, 2026
1.0
Consistently awful. The staff is underpaid and it shows in their service. Additionally, all of the order machines lowest tip suggestion is 20% and the screen would not function to reduce or select cash tip. It is not the consumer’s role to supplement the income of your employees. Pay them a living wage.
The food is unreasonably priced. $22 for a burger combo? Don’t match five guys prices if you cannot match their quality.
The restaurant is filthy. The food took so long to come out it was cold and inedible slathered in mayonnaise. Sincerely, the mayonnaise layer applied to the burger was thicker than the beef patty. The burger made an audible squish noise when I picked it up before it was removed from the wrapper. Putrid.
Save yourself from risking food poisoning. Dine somewhere else.