Panera Bread

4.2
376 reviews
Toasted Italiano & Balsamic Chicken Greens with Grains

About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Santa Rosa is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Panera Bread
885 Hopper Ave, Santa Rosa, CA
95403, United States

Hours

Reviews

4.2
376 reviews
5 stars
236
4 stars
58
3 stars
34
2 stars
22
1 star
26

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple customers reported issues with cleanliness, including dirty tables and unsanitary conditions.

Service Quality

While some reviews praised friendly and helpful staff, others highlighted poor management and rude employees.

Food Quality

Customers expressed disappointment with food quality and portion sizes, noting stale bread and small servings.

Pricing

Many reviews mentioned that the prices are high relative to the quality and portion sizes of the food.

Positive Experiences

Despite the negative feedback, several customers enjoyed their meals and appreciated the healthy options available.
  • KZ
    Kristopher Zezza
    Jan 1, 2026
    1.0
    Ordered a simple meal and ended up not even getting one of my deserts that I payed for and got overcharged for a bunch of stuff I never got, like 2 French bag sides but I got 1, and again the missing chocolate croissant, and the cashier needs to learn to speak up I can't hear a damn thing he says, and make sure that the name matches, I'm sure Tamara wasn't my cashier as it was a visible male, I'm disappointed in the 40$ worth of food I didn't get, very bad experience, seems fun to work there and be lazy but not fun as a customer. Be careful what days you go and what time, Thursday night shift is lazy from what I see.
  • VV
    Valerie
    Dec 22, 2025
    4.0
    I love their broccoli 🥦 cheddar soup but their prices are getting expensive. Last time I dined in I saw a cockroach curled up at the entrance, this was months ago who knows if it has changed but it made me feel sick after I just finished eating there.
  • CO
    Carrie olen
    Dec 16, 2025
    1.0
    This place is a complete mess, and the management is the main reason why. The managers don’t want to work. They stand around and push everything onto employees unless it’s convenient for them to suddenly step in usually only when a customer is being rude, not when actual help or leadership is needed. Most of the time, employees are left to figure things out on their own while management does nothing productive.Always thing one manager going to the bathroom all the time doing who knows gods what she very short big built The store itself is dirty. Tables aren’t cleaned, the drink station is gross, and the whole place feels neglected. Meanwhile, employees are often grouped up talking in the back while the floor is clearly understaffed which again falls back on management for not running the store properly. One manager always looks extremely stressed but somehow never actually fixes anything. Just pacing, hovering, and adding tension without solving problems. The general manager is openly rude to employees I’ve personally seen her yelling at one of them when coming into the store. As a customer, that’s uncomfortable and unprofessional to witness. Honestly, I don’t understand how this location is still open. The lack of leadership, cleanliness, and basic respect is alarming. It also makes you wonder what goes on behind closed doors if this is what customers can already see. Until management changes, I wouldn’t recommend this place to anyone.
  • SP
    S P
    Dec 12, 2025
    2.0
    It was a cold December night, 7:40 pm. Just left an extended day of work and I hadn’t eaten all day. Hadn’t had Panera in years, and decided to pause, sit down, and recalibrate with some comfort food before the 3 hour drive home. I really love tomato basil chicken and really wanted to love the Toasted Frontega Chicken Sandwich. The menu photo, description, and ingredients looked amazing. The first photo is what I ordered. The second is what I got. I’d ordered the full size sandwich and paid for that but what I got was smaller than half a Subway sandwich (which comes with a drink and chips or a cookie for $7). I’d ordered the (full size) sandwich and water. It automatically came with a small bag of chips; no cookie. As you can see it was mostly bread with a small slice of tomato, a couple of rings of onion, few crumbs of basil (not leaves or a shmeer of pesto) and what little “pulled chicken” was there didn’t even cover the bread…which, even in its diminutive capacity, was clearly the majority of the sandwich I got…for $16. And…as I ate my very small meal, I could see the 2 young guys in the kitchen laughing and chowing down as the very friendly and welcoming cashier attended to dining room cleanliness. Now I remember why my last visit to Panera was so long ago. This isn’t a sit-down cafe where $16 for a sandwich served to you at your table would be normal. It’s an “order at the counter, wait for your number to be called” establishment, and sadly, a decade later, the quality and portioning still miss the mark for the money we spend when we could get a large fast food meal that fills you up for the same cost. I wanted to enjoy my first visit back to Panera in a decade, but next time I’m hungry for something after work that’s not a burger, I’m going to a local place with waitstaff, or a fast food joint like Subway, the Asian teddy bear place, or several others where I can get a full size sandwich with layered ingredients that fully cover the bread, plus a drink and cookies, or a piping hot, full plate of fresh hot food for the same price (or less) as what amounted to a disappointing 1/3 of a sandwich with a cup of cold water at Panera.
  • MC
    maritza castro
    Nov 17, 2025
    4.0
    Good choices for healthy alternatives.

Frequently Asked Questions About Panera Bread

Does Panera Bread Santa Rosa accept reservations?

No, Panera Bread Santa Rosa does not accept reservations.

What meals are served at Panera Bread Santa Rosa?

Panera Bread Santa Rosa serves breakfast, lunch, brunch, and dinner.