Customers frequently praised the friendly and accommodating staff, highlighting their attentiveness and willingness to assist.
Pizza Quality
The pizza received mixed reviews; while many customers loved the authentic New York style and flavors, some found it bland or underwhelming.
Atmosphere
The restaurant's atmosphere was generally described as welcoming and lively, especially during sports events, though some noted it could be noisy.
Delivery Issues
Several customers experienced issues with delivery, including cold pizzas and lack of communication regarding order status.
Online Ordering
Customers expressed frustration over the inability to customize pizza orders online, suggesting improvements in the online ordering system.
AR
Amit Ram
Feb 24, 2026
5.0
I heard i should try the new and improved pizza recipe and it did not disappoint. The neopolitan tasted fresh and hit the spot.
They also have a great craft beer selection!
VS
V S
Feb 22, 2026
5.0
Pizza is fabulous. Grand Central Station is sooooo good. I’m from New England where the pizza is so much better than west coast. These guys know how to make pizza!!!
HA
Hector Amador
Feb 21, 2026
1.0
Disappointing lack of hospitality – Turned away 30 minutes before closing
My family and I have been long-time patrons of NY Pie, but our experience this past Friday night was unacceptable. We took an Uber from Sonoma specifically for your pizza, arriving at 11:30 PM—a full 30 minutes before the midnight closing time.
Despite being well within operating hours, we were turned away. The staff explicitly stated they would not take our order because the kitchen was already cleaned and they did not want to re-clean it. It was clear the team prioritized an early departure over serving customers. We were forced to order a return Uber and leave empty-handed.
Ownership should be aware that revenue is being turned away by a staff that lacks basic hospitality and a commitment to posted hours. This experience left a very bad taste in my family's mouth.
AH
Andy Hilliard
Feb 6, 2026
5.0
This place is a weekly ritual. A pilgrimage. A Friday night religion.
NY Pie doesn’t pretend to be New York pizza…..it is New York pizza. The kind that bends without breaking. The kind with a crust that’s chewy, substantial, confident. No limp nonsense. No wine-country “interpretation.” Just authentic, old-school, no-apologies flavor that hits you right in the soul.
And the beer list? Absurd in the best way. A rotating parade of West Coast IPAs that could make a hop head weep. Bonus points (huge ones) for pouring every glass right to the brink like they respect both beer and humanity. That matters.
Now let’s talk wings…..because skipping them would be a personal failure. They don’t beg for attention. They don’t posture. They just quietly sit there being possibly the greatest wings ever to exist. Ignore them at your own peril and lifelong regret.
Shout-out to Sandra, our server. Newbie or not, she’s the living embodiment of the place’s culture—friendly, sharp, genuinely happy to be there. The kind of service that makes you relax your shoulders and order one more round.
The atmosphere feels like the five boroughs somehow snuck into……Sonoma County wine country. You walk in expecting pinot noir and charcuterie and instead you get attitude, energy, and damn good pizza.
We come here nearly every Friday. That should tell you everything.
If you love pizza and you have a pulse, this place delivers.
Boom.
KM
Kat Montgomery
Jan 30, 2026
4.0
The only reason they don't get perfect ratings is that they do not have a way to customize pizza on their website. i called in to place the order and was told i MUST order on line for deliveries. I told that person their was no "customize" button online. He got on line as well and agreed there wasn't and spent about 10 minutes trying to help. Finally he said to place an order and when it came up in the que, he would tell the cooks what i really wanted. i've been in the restaurant business and didn't see how this would work but agreed as i had always liked their pizzas in the past before the changes. sure enough, it didn't work and i got a call from someone about 30 minutes before delivery date. i had called back and was told the order could not be seen until 30 minutes before delivery. sure enough, the new caller at least knew this was not the pizza of choice and i then told him what was wanted. it arrived on time and was very good, slightly soft in the middle, probably from rushing but the person who returned my call was great and so was most of the pizza, so if they get a customized button online, i may reorder.
NY Pie is open from 11:30 AM to 11:00 PM Monday through Thursday and Sunday, and until midnight on Friday and Saturday.
During what hours is delivery available at NY Pie?
Delivery is available daily from 11:30 AM to 10:35 PM Monday through Thursday and Sunday, and until 11:35 PM on Friday and Saturday.
Can I pick up my order in-store at NY Pie?
Yes, NY Pie offers in-store pickup as well as delivery services.
What are the takeout hours at NY Pie?
Takeout is available daily from 11:30 AM to 10:35 PM Monday through Thursday and Sunday, and until 11:35 PM on Friday and Saturday.
Where is NY Pie located?
NY Pie is located at 65 Brookwood Ave suite 1 & 2, Santa Rosa, CA 95404, USA.
What types of cuisine and services does NY Pie offer?
NY Pie is a pizza and Italian restaurant offering pizza delivery, takeaway, chicken wings, salads, and vegetarian options suited for families.
How can I view the menu and place an order online for NY Pie?
You can view the menu and place your order online at https://nypie.pizza/menu.
Are there any coffee shops nearby where I can relax before or after dining at NY Pie?
Yes, Soco Coffee, a cafe and coffee shop, is nearby where you can enjoy coffee or smoothies before or after your meal at NY Pie.
What nearby places can help me find NY Pie or assist with transportation?
Nearby, there are two gas stations, BP and ARCO, which may help with transportation needs, and ATMs such as RockItCoin Bitcoin ATM and LibertyX Bitcoin ATM to assist with cash access.
Are there any parks or recreational spots near NY Pie for visitors to enjoy?
Yes, Cancer Survivors' Park and Fremont Park are nearby, providing pleasant outdoor spaces to visit before or after dining at NY Pie.
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