McDonald's

3.6
758 reviews
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Business Details

2521 Guerneville Rd, Santa Rosa, CA
95401, United States
(707) 528-4662
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2521 Guerneville Rd, Santa Rosa, CA
95401, United States

Hours

Reviews

3.6
758 reviews
5 stars
262
4 stars
171
3 stars
154
2 stars
68
1 star
103

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders and missing items, leading to frustration.

Service Quality

Customer service experiences varied widely, with some praising friendly staff while others noted rudeness and lack of training.

Cleanliness

Several reviews highlighted the cleanliness of the restaurant, with some customers appreciating the well-maintained environment.

Speed of Service

Customers frequently mentioned slow service times, particularly during busy hours, with some waiting over 20 minutes for their orders.

Food Quality

While some customers enjoyed the food, others expressed disappointment in the quality and consistency, particularly regarding temperature and freshness.
  • RM
    Ricardo Meza
    Nov 7, 2025
    1.0
    We order our food at 3:30 pm and didn’t get it till 4:20 pm while everyone else got served there food after placing an order after us.
  • BG
    Belen Guerrero
    Oct 5, 2025
    1.0
    I said no pickles they added pickles I got a meal they forgot my fries not only my fries but also the fries that came with the 40 nuggets so sorry kids no fries. This isn’t the first time they mess up but I feel like it’s been enough times to stop coming here. I really tried to give them the benefit of the doubt by ordering ahead this time but ended up losing $20 and I didn’t get to eat, as a type one diabetic forgetting a portion of my food is a serious matter for me. Shame on them. Do better.
  • VT
    Valerie Torres
    Sep 22, 2025
    4.0
    I usually don't go inside. The staff acts bothered by customers and very snotty. Training is definitely non-existent. I do like the breakfasts so I go there anyway.
  • BB
    ben
    Sep 20, 2025
    3.0
    Can’t really complain about the food, it’s good, but this place is notorious for forgetting items of your order. The kiosks are also laggy sometimes and wont even let you order items. Paying with cash is also a hassle since no one is ever at the cash register. On top of that getting your food takes forever, I went in to get 2 plain sundaes and a 10 piece to go and it took over 30 minutes. The employees and manager specifically are really nice though!
  • AC
    Ali Cuevas
    Sep 20, 2025
    1.0
    Short, elder Hispanic lady with dyed blonde hair clearly has a problem with me. Not sure what it is as I’m always nice to her. In a matter of fact, I’m extra nice to her cause she is rude to me. She won’t even say hi or thank you. Just throws the bag at me and walks away. Getting kinda tired of feeling disrespected. She makes me feel uncomfortable.
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Frequently Asked Questions About McDonald's

What are the general opening hours for McDonald's at 2521 Guerneville Rd, Santa Rosa?

The restaurant is open daily from 6:00 AM to 10:00 PM.

When is the McDonald's drive-through available?

The drive-through is open every day from 4:30 AM to 1:00 AM the next day.