McDonald's

3.3
1055 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1264 Mendocino Ave, Santa Rosa, CA
95402, United States

Hours

Reviews

3.3
1,055 reviews
5 stars
341
4 stars
203
3 stars
195
2 stars
114
1 star
202

What are people saying?

AI-generated from recent customer reviews

Service Issues

Many customers reported long wait times, incorrect orders, and rude staff interactions.

Food Quality

While some customers enjoyed the food, others experienced issues with undercooked items and incorrect orders.

Cleanliness

Several reviews highlighted unsanitary conditions in the restaurant, including dirty bathrooms and unpleasant odors.

Customer Experience

Mixed reviews on customer service, with some praising friendly staff while others reported rude behavior and lack of assistance.
  • MP
    Mike Perlas
    Dec 8, 2025
    1.0
    A very strange and frustrating experience tonight. I ordered $30 of food on the mobile app. I get to the drive through, give them my mobile order number - and they tell me to pull up. I then recieve my order and check the bag. It is the wrong order. I then get an email notification thanking me for ordering. I pull into a parking spot and inform the employee that they had given me the wrong order. Offended and defensive, he said he just got her and that it wasn't him. I asked if he could help me, and he gets flustered and again repeats that he didn't do it. To which I reply, "yes I know that You didn't personally do it." I just want my food. The manager, or who I assume is the manager - asks for the name on the order. I tell her my name, give her the order number, and show her the receipt in the mobile app. She then searches a bunch of receipts and looks at a screen - says she doesn't see my order anywhere. She then says I need yo reorder my food and pay again. I just walked off and went to in and out. I couldn't cancel my order in the app because it was "completed". I gave back the wrong order and they did not give it back to me as a consolation. The company literally stole my $30 :(
  • FD
    Found Depot
    Dec 8, 2025
    3.0
    Good food and service .
  • CH
    Cord Hess
    Dec 5, 2025
    2.0
    Went through the drive thru and took super long. Ordered the grinch socks and food. Food was not very good and I asked twice if the sockes were in the bag and then they were not in the bag.
  • OO
    Oddywood
    Dec 5, 2025
    1.0
    the Mc Chicken gave me food poisoning i was sick for 2 weeks
  • ED
    Elsa Dine'
    Nov 8, 2025
    5.0
    Consistent product and efficient ordering and service.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's on Mendocino Ave?

McDonald's is open daily from 6:00 AM to 11:00 PM.

What are the drive-thru hours at this McDonald's location?

The drive-thru is available every day from 6:00 AM to 11:00 PM.