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McDonald's

3.3
(1062 reviews)

Business Details

1264 Mendocino Ave, Santa Rosa, CA
95402, United States
(707) 523-3815
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1264 Mendocino Ave, Santa Rosa, CA
95402, United States

Hours

Reviews

3.3
1,062 reviews
5 stars
345
4 stars
203
3 stars
196
2 stars
114
1 star
204

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, incorrect orders, and rude staff interactions, leading to frustration and dissatisfaction.

Food Quality

While some customers enjoyed the food, there were multiple complaints about undercooked items, incorrect orders, and food safety concerns.

Cleanliness

Several reviews highlighted unsanitary conditions in the restaurant, including dirty bathrooms and overall lack of cleanliness.

Customer Experience

Many customers expressed disappointment with the overall experience, citing poor service, lack of acknowledgment from staff, and feeling ignored.
  • EB
    Ender Bates
    3 days ago
    5.0
    McDonald’s is a global fast-food icon recognized for its consistency, affordability, and familiar menu. After many visits to various locations, here’s a thorough look at what to expect from the classic McDonald’s experience. Menu Selection & Variety McDonald’s menu offers a wide range of items, from breakfast classics like Egg McMuffins and hotcakes to signature burgers such as the Big Mac, Quarter Pounder, and McChicken. The menu also features chicken nuggets, salads, wraps, and a rotating selection of seasonal items. Sides like fries and apple slices, along with desserts including ice cream cones and McFlurries, round out the choices. There are also value menus for budget-friendly options. Taste & Quality Consistency is a hallmark of McDonald’s—wherever you go, the core items taste familiar. The fries remain a standout: crispy, salty, and satisfying. Burgers and sandwiches are typically hot and fresh, though quality can vary slightly by location. Breakfast items are reliable crowd-pleasers, and McDonald’s coffee has improved over the years, offering a decent cup for the price. While not gourmet, the food is flavorful and hits the spot for a quick meal or snack. Service & Speed Service at McDonald’s is usually fast and efficient, especially at drive-thru locations. Staff are trained for quick order fulfillment, and mobile ordering or self-serve kiosks have improved convenience. Wait times are generally short, even during busy hours. Customer service is friendly and professional, though experiences may vary by location and time of day. Atmosphere & Cleanliness McDonald’s restaurants are casual and family-friendly, with bright interiors and a welcoming environment. Many locations feature play areas for children and free Wi-Fi. Cleanliness is generally good, with staff regularly cleaning tables and restocking condiments. Some locations have modernized their interiors with digital menus and updated seating. Value & Accessibility Affordability is a major draw, with combo meals and value menus making McDonald’s accessible for all budgets. The chain is nearly ubiquitous, making it a convenient choice when traveling or on the go. Most locations offer drive-thru, dine-in, and delivery options. Areas for Improvement Menu variety has improved, but healthier options are still somewhat limited. Quality can occasionally vary, especially during peak times. Some locations could benefit from more frequent cleaning during rushes. Conclusion McDonald’s offers a reliable and affordable fast-food experience. It’s not fine dining, but it delivers on its promise of quick, satisfying meals in a friendly, accessible setting. Whether you’re craving fries and a burger, breakfast on the run, or a sweet treat, McDonald’s remains a go-to for millions worldwide.
  • SG
    Saundra Griffin
    4 days ago
    1.0
    Cold fries, old tasting nuggets, burnt apple pie. There's a chik fil a next door... just go there instead.
  • PR
    Paul Roland
    Feb 22, 2026
    3.0
    Best Scottish Food in Town
  • EL
    Eliseo Pachuca Lazo
    Jan 21, 2026
    1.0
    The digital kiosk glitched or something, and it offered me breakfast. I get a biscuit thinking they must have changed to all day. They bring my drink to my table and I wait 20 minutes for the food. No big deal, I figured there must have been a glitch with me being offered breakfast. I talk to the front kiosk and get blown off due to the reciept being dated for 7:00am... of 1/31/2024! I point out the fact that its near impossible for me to hold onto a Mc Donalds receipt for 2 years just to scam them! They walk off telling me to talk to get my food tomorrow morning... mind you, they saw me walk in and gave me the drink I ordered. My friend gives it a shot and shows them the table number we have and the receipt. They say "well you could have grabbed it after". I worked fast food before and get it. But it was the principle of assuming I was trying to scam or cause trouble while I came into the conversation expecting it to just be a quick explination and refund.
  • MP
    Mike Perlas
    Dec 8, 2025
    1.0
    A very strange and frustrating experience tonight. I ordered $30 of food on the mobile app. I get to the drive through, give them my mobile order number - and they tell me to pull up. I then recieve my order and check the bag. It is the wrong order. I then get an email notification thanking me for ordering. I pull into a parking spot and inform the employee that they had given me the wrong order. Offended and defensive, he said he just got her and that it wasn't him. I asked if he could help me, and he gets flustered and again repeats that he didn't do it. To which I reply, "yes I know that You didn't personally do it." I just want my food. The manager, or who I assume is the manager - asks for the name on the order. I tell her my name, give her the order number, and show her the receipt in the mobile app. She then searches a bunch of receipts and looks at a screen - says she doesn't see my order anywhere. She then says I need yo reorder my food and pay again. I just walked off and went to in and out. I couldn't cancel my order in the app because it was "completed". I gave back the wrong order and they did not give it back to me as a consolation. The company literally stole my $30 :(

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's on Mendocino Ave?

McDonald's is open daily from 6:00 AM to 11:00 PM.

What are the drive-thru hours at this McDonald's location?

The drive-thru is available every day from 6:00 AM to 11:00 PM.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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