Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Santa Rosa,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.0
1,105 reviews
5 stars
561
4 stars
270
3 stars
127
2 stars
52
1 star
95
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally praised the food for its flavor and freshness, although some noted inconsistencies in preparation and dryness.
Service Issues
Many reviews highlighted poor service, particularly with long wait times and mistakes in orders, especially at the drive-thru.
Cleanliness
The restaurant was often described as clean, but some customers reported dirty tables and a lack of napkins or utensils.
Value for Money
While some customers appreciated the reasonable prices and specials, others felt misled by pricing discrepancies and inadequate portion sizes.
Customer Experience
Overall, customer experiences varied widely, with some praising friendly staff while others reported rude service and lack of attention.
- SSsage sNov 10, 20255.0Their chicken burritos are the healthiest “fast food” option anywhere, sometimes taste better than authentic Mexican places as well. always go when I’m in the area..
- WWwagihissac1Nov 2, 20255.0Neat restaurant at nice Corner excellent service lot of choices easy to get in and to get out nice parking.
- PCPeters ConstructionOct 30, 20254.0Decent fast food restaurant, you can actually get fairly healthy options.
- MHMimi HoldenOct 26, 20255.0Great healthy fast food. Customer service is the best!
- TLTaylor LOct 22, 20254.0Used to order food from here and it was always great. I have tried 3 times within the last month and the coleslaw has not been the same, the chicken a bit less flavor and kind of dry which is abnormal for what we’re used to from here. Mac and cheese and mashed potatoes still good. Not sure but it is no longer consistent.
Frequently Asked Questions About El Pollo Loco
What are the standard operating hours of El Pollo Loco in Santa Rosa?
El Pollo Loco in Santa Rosa is open daily from 9:30 AM to 11:00 PM.
Does El Pollo Loco offer delivery services and what are the delivery hours?
Yes, delivery is available daily from 9:30 AM to 11:00 PM at El Pollo Loco in Santa Rosa.
Can I dine in at El Pollo Loco and what are the dine-in hours?
Yes, dine-in service is available every day from 9:30 AM to 10:00 PM.
Are there any special holiday hours that I should be aware of?
Yes, on December 24th, El Pollo Loco closes early at 7:00 PM; it is closed on December 25th. On December 31st, it closes at 8:00 PM, and on January 1st, it operates from 10:00 AM to 9:00 PM.
What is the exact address of El Pollo Loco in Santa Rosa?
The restaurant is located at 3795 Cleveland Ave, Santa Rosa, CA 95403, USA.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, and Visa cards.
Is there free Wi-Fi available at El Pollo Loco?
Yes, El Pollo Loco offers free Wi-Fi to its customers.
Does El Pollo Loco have a drive-through service?
Yes, this location features a drive-through service for customer convenience.
Which coffee shops are near El Pollo Loco that I can visit before or after my meal?
Starbucks is a nearby coffee shop where you can enjoy coffee or smoothies before or after dining at El Pollo Loco.
Are there any nearby hotels near El Pollo Loco suitable for visitors?
Yes, nearby hotels include Americas Best Value Inn & Suites Santa Rosa Wine Country and Best Western Plus Wine Country Inn & Suites, convenient for guests visiting the area.
What other dining options are available near El Pollo Loco?
Nearby dining options include Mountain Mike's Pizza and Hunter Steakhouse, suitable for different cuisine preferences close to El Pollo Loco.