Brand Certified
El Pollo Loco
4.0(1023 reviews)
Certified by El Pollo Loco • Mar 01, 2026
Business Details
3795 Cleveland Ave, Santa Rosa, CA
95403, United States
Certified by El Pollo Loco • Mar 01, 2026
(707) 615-7992
Certified by El Pollo Loco • Mar 01, 2026
https://restaurants.elpolloloco.com/ca/santa-rosa/3795-cleveland-ave
Certified by El Pollo Loco • Mar 01, 2026
About
Certified by El Pollo Loco • Mar 01, 2026
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Santa Rosa,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Certified by El Pollo Loco • Mar 01, 2026
Hours
Certified by El Pollo Loco • Mar 01, 2026
Reviews
4.0
1,023 reviews
5 stars
516
4 stars
246
3 stars
116
2 stars
50
1 star
95
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor service, including long wait times and unhelpful staff.
Food Quality
While some customers praised the food as fresh and delicious, others noted inconsistencies in taste and quality, with complaints about dry chicken and incorrect orders.
Cleanliness
The restaurant was generally described as clean, but some reviews mentioned dirty tables and a lack of napkins or utensils.
Drive-Thru Issues
Several customers experienced significant delays in the drive-thru, leading to frustration and complaints about service prioritization.
- MTMindful ThoughtFeb 17, 20261.0Guy taking my payment did not return my CC...not sure how they can do this...it should b the 1st thing they return. I was not happy especially since I live very far away! I called n asked them n they said indeed they had it n im like seriously this had not happenes to me before anywhere that i can remember. Guy did not offer to give me any compensation for the inconvenience they caused. Last time i passed by there n bought chicken n their fresh salsa had gone bad i was nice about it but if it isnt pne thing its something else. I think at this point im just going to stop going to that one!
- RRRonnie ReeseFeb 13, 20263.0The people were very, very nice and it was a clean store. The food wasn’t that great. In my opinion the salsa was watery and the chicken was bland, and the salsa chips were hard as a rock
- TTTuffnuffJan 19, 20261.0So I ordered some food everything with no avocado or guacamole cuz my husband is allergic and everything came with guacamole and avocado and I couldn't he couldn't eat it he would have broken out in the throat would have swelled so I called him immediately they said they're going to refund my money and you would take a few days I was sick so I didn't go down there right away I have not received my refund and they denied me when I did a dispute on my credit card. My order with $70 and half of it couldn't be eaten I'm very disappointed I still would like my refund
- GLgianna liceaJan 3, 20261.0Came at 10:40, pollo loco closes at 11. So still a 20 minute gap right? Went through drive thru and the automated voice said they were closed. Which we were okay with till we started driving and saw the workers hiding from the window and laughing.
- JEJoshua EngbergDec 2, 20255.0This location is pretty solid, I do most of my ordering on the app and you can't beat some of the lunch deals they have
Frequently Asked Questions About El Pollo Loco
What are the standard operating hours of El Pollo Loco in Santa Rosa?
El Pollo Loco in Santa Rosa is open daily from 9:30 AM to 11:00 PM.
Does El Pollo Loco offer delivery services and what are the delivery hours?
Yes, delivery is available daily from 9:30 AM to 11:00 PM at El Pollo Loco in Santa Rosa.
Can I dine in at El Pollo Loco and what are the dine-in hours?
Yes, dine-in service is available every day from 9:30 AM to 10:00 PM.
Are there any special holiday hours that I should be aware of?
Yes, on December 24th, El Pollo Loco closes early at 7:00 PM; it is closed on December 25th. On December 31st, it closes at 8:00 PM, and on January 1st, it operates from 10:00 AM to 9:00 PM.
What is the exact address of El Pollo Loco in Santa Rosa?
The restaurant is located at 3795 Cleveland Ave, Santa Rosa, CA 95403, USA.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, and Visa cards.
Is there free Wi-Fi available at El Pollo Loco?
Yes, El Pollo Loco offers free Wi-Fi to its customers.
Does El Pollo Loco have a drive-through service?
Yes, this location features a drive-through service for customer convenience.
Which coffee shops are near El Pollo Loco that I can visit before or after my meal?
Starbucks is a nearby coffee shop where you can enjoy coffee or smoothies before or after dining at El Pollo Loco.
Are there any nearby hotels near El Pollo Loco suitable for visitors?
Yes, nearby hotels include Americas Best Value Inn & Suites Santa Rosa Wine Country and Best Western Plus Wine Country Inn & Suites, convenient for guests visiting the area.
What other dining options are available near El Pollo Loco?
Nearby dining options include Mountain Mike's Pizza and Hunter Steakhouse, suitable for different cuisine preferences close to El Pollo Loco.
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