Business Details
About
Fast Food RestaurantMexican Restaurant
Chipotle Santa Rosa Marketplace is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.8
422 reviews
5 stars
188
4 stars
97
3 stars
52
2 stars
23
1 star
62
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported rude or indifferent service from staff, with several instances of employees displaying a lack of attentiveness and professionalism.
Portion Sizes
Many reviews highlighted inconsistent and often small portion sizes, leading to dissatisfaction among customers who felt they were not receiving value for their money.
Cleanliness
Numerous customers noted that the restaurant was often dirty, with unclean tables and floors, which negatively impacted their dining experience.
Food Quality
While some customers enjoyed the food, there were multiple complaints about the quality, including stale ingredients and poorly prepared dishes.
Customer Experience
Overall, the customer experience was mixed, with some praising the food and staff while others expressed frustration over order accuracy and service issues.
- LFLarry Frank3 days ago5.0Staff were welcoming and service was fast. Made to orser as requested.
- LRLarry RossDec 16, 20254.0Solid and reliable Mexican café near Trader Joe's and Costco. Quick and friendly service staff. Generous portions and good value for the price. Tried the new steak and it very good.
- AHAlex HongDec 13, 20251.0I’ve had my worst chipotle experience here. The first thing I noticed was the tortilla was stale, even after the steam press. My friend noted the same. It wasn’t pliable and it tasted bad The rice was over salted, it tasted like I was eating a salt block. I had to spit it out it overwhelmed my mouth. And I had multiple long human hairs imbedded in the burrito. Which is crazy since they make it on the spot.
- JJJannetDec 4, 20253.0One kid upset about doing her job. Everyone else was cool.
- JWJeff WilsonOct 7, 20251.0Back to small portions, for some, me at least. 2PM Monday, 10/6. Not too crowded. In line behind a woman ordering 2 bowls, to go. She got 2 scoops of rice, each; 2 scoops of beans, each; protein and vegetables. We got a small scoop of rice and beans. Seems to me Chipotle was dinged for inconsistent portion sizes a while ago. They're back. Left hungry. We won't be going back to this location.
Frequently Asked Questions About Chipotle Mexican Grill
What are the opening hours of Chipotle Mexican Grill at Santa Rosa Marketplace?
Chipotle Mexican Grill at Santa Rosa Marketplace is open daily from 10:45 AM to 11:00 PM.
Where is Chipotle Mexican Grill located in Santa Rosa?
It is located at 2182 Santa Rosa Ave, Santa Rosa, CA 95407, USA, in the Sonoma sublocality.
Does Chipotle Mexican Grill offer pickup and delivery services?
Yes, they offer both in-store pickup and delivery services.
Can I order Chipotle food online or through an app?
Yes, you can order online via https://order.chipotle.com/ or use the Chipotle app available on the App Store.
What type of food does Chipotle Mexican Grill serve?
Chipotle serves customizable Mexican dishes including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, natural ingredients following their 'Food with Integrity' principles.
Does Chipotle Mexican Grill support contactless and convenient payment options?
Yes, they accept credit cards and offer gift cards for payment.
How can I contact Chipotle Mexican Grill at Santa Rosa Marketplace?
You can reach them by phone at +1 707-228-1023 or email at ca.1377.SantaRosa@chipotle.com.
Are there other places near Chipotle where I can grab a dessert or a snack?
Yes, nearby you can find Crumbl Cookies and Menchie's Frozen Yogurt and Coffee for desserts and snacks.
What other shopping options are available near Chipotle at Santa Rosa Marketplace?
Nearby shopping options include Old Navy, Vans, and the AT&T Store for clothing, accessories, and mobile phones respectively.
Are there other restaurants near Chipotle Mexican Grill where one can have a meal?
Yes, nearby restaurants include Ohana Hawaiian Barbecue, Panda Express, Jimmy John's, and Taco Bell for a variety of dining options.