Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous customers reported poor service, including rude staff, incorrect orders, and long wait times.
Cleanliness
Many reviews highlighted dirty dining areas and restrooms, with some customers expressing disgust at the conditions.
Food Quality
Several customers complained about food quality, including stale items, incorrect orders, and unsanitary conditions.
Management Response
Some customers noted that management was responsive to complaints, but issues persisted, indicating a lack of effective resolution.
AT
Andrew Tarabay
2 days ago
1.0
How do you accept serving this to a customer! What has Mcdonalds come to such a shitty place! Didnt notice it at first it left grease on my seat freaking disgusting!
GS
Goli Saeedi
3 days ago
1.0
Unfortunately, almost every time I order from this location, something is missing or not done properly. One time the caramel was missing from my iced caramel coffee, another time there was no ketchup included, and on another visit the fries were only half-filled instead of a full portion. On top of that, the customer service has not been good. Because this happens repeatedly, it’s very frustrating and disappointing. I hope this location improves its order accuracy and customer service. Not recommended 👎🏻
AC
Arthur Carvalho
Dec 30, 2025
1.0
They forgot to update its not 24/7 anymore, I’ve been there 11:38 PM and was closed. Was not even a holiday. Regular Monday, I drove there for no reason. Just update the business hours!!
PN
Patricia Noriega
Dec 14, 2025
1.0
I rarely leave negative reviews, but this experience was unpleasant enough that I feel it should be addressed.
As soon as I pulled up to the drive-through, the employee assisting me was very short and dismissive. I placed the following order:
• A Breakfast Deluxe with a medium coffee
• Two hash browns and two sausages à la carte
• A #5 meal with an orange juice
I specifically asked that each meal be placed in separate bags. When I politely clarified this request, the employee responded with a rushed and rude “yeah, yeah, yeah,” and did not seem to be listening.
When I received my order, it was incorrect. Instead of two hash browns à la carte, I was given one additional hash brown as part of the meal. Additionally, the Breakfast Deluxe bag did not include the syrup and butter that normally come with that meal—something I would expect, especially since I requested separate bags.
Throughout the interaction, I tried to remain friendly and polite. I even said “thank you,” which was completely ignored. The overall tone made me feel like I was an inconvenience simply for placing an order.
I am not asking for anything for free. I paid for my food and simply expected to receive what I ordered, along with basic courtesy. I hope the manager speaks with the employee who was working the drive-through, as I would hate for another customer to have a similar experience.
Unfortunately, due to how this was handled, I will not be returning to this location.
Update:
I did receive a call back from management. I was informed that the employee working the drive-thru was originally from another location and will be returning there. The manager also shared that this was not the first complaint regarding this employee’s behavior.
I want to be clear that I am not looking to get anyone fired. My concern is simply that the issue be addressed so no other customers receive the same uncalled-for treatment. I appreciate the follow-up from management and hope this leads to improved customer service moving forward.
However, I will not be returning, as my order was never corrected and I did not receive any follow-up regarding the order I paid for!
SH
Sharon Her
Dec 10, 2025
4.0
Typical fast food McDonald's. I'm farther away from the city so not sure if the parking was typically. But the parking lot was terrible for full sized SUV's. The parking spaces are so tiny and they back up into the drive thru. The drive thru line was also all the way out into the street. It did take a while for someone to offer to take our order. I think they assume that we are going to use the self order kiosk... which takes forever and I am not proficient to order on one of those. Just so much faster and personable for someone to take my order. The employees were polite and nice.
What are the operating hours for McDonald's at 2902 West Pico Blvd, Santa Monica?
McDonald's at 2902 West Pico Blvd is open 24 hours, 7 days a week, from midnight to 11:59 PM every day.
Does this McDonald's location offer delivery services?
Yes, it offers delivery, same day delivery, and no-contact delivery services.
Can I order McDonald's food through a mobile app?
You can order through the McDonald's App available on iOS and Android, or use the online order link.
What payment methods are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Does this McDonald's have a drive-thru service?
Yes, this location has a drive-thru available for your convenience.
What kind of menu options does McDonald's USA serve?
McDonald's USA serves a variety of menu options made with quality ingredients including breakfast, burgers, coffee, and frozen desserts.
Are there any nearby fast food restaurants close to this McDonald's?
Yes, there is another McDonald's and a Wienerschnitzel fast food restaurant nearby, giving you options for quick meals.
What nearby places can I visit after grabbing a meal at McDonald's?
Nearby you can visit Lares for Mexican cuisine, Rae's Restaurant for American diner food, or The Brixton gastropub for a great dining experience.
Are there any beauty or hair salons near this McDonald's?
Yes, Adriana's Hair Studio, Pico Barbershop, Framed Salon, Nancy's Nails, and The Pedicure Lounge Santa Monica are all nearby for beauty and grooming services.
What is the main contact phone number for McDonald's at 2902 West Pico Blvd?
You can contact this McDonald's location at +1 310-452-0147.