McDonald's

3.6
1386 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2902 West Pico Blvd, Santa Monica, CA
90405, United States

Hours

Reviews

3.6
1,386 reviews
5 stars
564
4 stars
296
3 stars
204
2 stars
98
1 star
224

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple reviews highlighted dirty tables, floors, and restrooms, indicating a lack of proper sanitation.

Service Quality

Customers reported inconsistent service, with some praising friendly staff while others noted rude behavior and long wait times.

Order Accuracy

Numerous complaints about incorrect orders and missing items were noted, with some customers expressing frustration over repeated mistakes.

Food Quality

Feedback indicated issues with food freshness and preparation, including stale items and improperly cooked food.

24-Hour Availability

The 24-hour operation was appreciated by customers needing flexibility, although service quality varied during late hours.
  • CH
    Chander Heer
    Nov 14, 2025
    5.0
    Good people, good service and good conduct. I love them all.
  • MB
    Monee Blue
    Nov 10, 2025
    1.0
    Went to walk and get my food order 272 around 8pm order 2 bundle meals and the fries were old n dark messed up my order gave me 4 nuggets instead of 8 they were hard and old along with the Mc chicken beyond seems flustered and it was even a rush hour or the res wasn’t full Jacob took the order was cool but other than than had to wait to get fries and chicken nuggets remade the chicken sandwich I trashed needs to do better on quality of food and making the sandwich was messy food was nasty oh and they need to change there grease it’s old as well
  • JD
    John Doe
    Nov 4, 2025
    2.0
    Just came to McDonald's, I was waiting at the register to be helped, when the young lady finally came to assiste she points at me, so I can start placing my order. I asked her if this is the way they trained her...to just point at the costomer instead of saying hello good morning how can I help you?! Unbelievable. This service gets 1 star.
  • JJ
    Joe Juarez
    Nov 4, 2025
    1.0
    I ordered a medium sized # 1 Big Mac combo and got a happy meal. I asked the cashier if I ordered medium size, cause I got everything small size. She kept closing the window on me every time I asked for something. What’s wrong with the customer service at all McDonald’s restaurants?
  • RP
    RD P.
    Oct 26, 2025
    1.0
    Like all the McDonald's I go to, this McDonald's does not clean their tables which are filthy AND Customers are consistently being pushed to use the kiosk to order, YET the kiosks are consistently Out of Paper?

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 2902 West Pico Blvd, Santa Monica?

McDonald's at 2902 West Pico Blvd is open 24 hours, 7 days a week, from midnight to 11:59 PM every day.

Does this McDonald's location offer delivery services?

Yes, it offers delivery, same day delivery, and no-contact delivery services.