Business Details
About
Fast Food RestaurantMexican Restaurant
Chipotle Santa Monica is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Chipotle Mexican Grill
1218 3rd Street Promenade, Santa Monica, CA
90401, United States
Hours
Reviews
3.9
643 reviews
5 stars
305
4 stars
156
3 stars
59
2 stars
31
1 star
92
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous customers reported rude and unprofessional behavior from staff, including shouting and poor handling of food.
Cleanliness
Multiple reviews highlighted unsanitary conditions in both the dining area and restrooms, with complaints about dirty tables and lack of soap.
Food Quality
Customers expressed dissatisfaction with food quality, citing dry and unappetizing ingredients, as well as inconsistent portion sizes.
Operational Issues
Frequent complaints about slow service, understaffing, and poor management of orders, particularly during busy times.
- JMJorge MartinezJan 5, 20261.0Llegamos 15 min antes de su hora de cierre y ya no nos quisieron atender. Éramos 12 personas. Por fin iba a probar ese restaurante y me quedé con la mala experiencia
- HSHashem SJan 5, 20261.0Went here on a weekday evening to pick up food for my children. They were out of chicken, the steak was cold, the rice was uncooked. They also were also out of chocolate milk and the tortilla chips were completely broken up in the bag. The workers seemed tired and frustrated. Unfortunately this was a waste of time and money. Based on other negative experiences I’ve had at this location, it seems to be chronically mismanaged and workers don’t seem incentivized to take pride in their work or the quality of the food they serve. Please consider eating elsewhere until the management makes some changes for the better.
- PSPer SamuelssonDec 31, 20252.0Really sloppy food. Mexican food is excellent but eat it elsewhere.
- NKNikhil karnwalDec 7, 20251.0The food quality is below average. The staff is extremely rude and unwelcoming. They handover food with disgust and shout instead of talking. I’m never going back to this place again and won’t recommend either.
- SKSmital KamdiDec 7, 20251.0The staff is very rude. Cleanliness and hygiene in the store and kitchen is questionable. I order food online and during pickup the staff started shouting. They is a way to talk with customer and not just throw food or shout. Would never recommend to have food at this place.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in Santa Monica serve?
Chipotle offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced wholesome ingredients.
What are the operating hours for Chipotle Mexican Grill at 1218 3rd Street Promenade?
The restaurant is open daily from 10:30 AM to 10:00 PM.
Does the Santa Monica Chipotle offer delivery and pickup services?
Yes, they provide both in-store pickup and delivery services.
Can I order online from Chipotle Mexican Grill in Santa Monica?
Yes, you can order online via their website or app using the links provided.
What sustainability practices does Chipotle Mexican Grill follow?
Chipotle prioritizes using 53 real ingredients sourced from farms adhering to humane and sustainable practices without artificial colors, flavors, or preservatives.
Where exactly is the Chipotle Mexican Grill located in Santa Monica?
It is located at 1218 3rd Street Promenade, near Banana Republic in Santa Monica, CA 90401.
What nearby clothing stores can shoppers visit when they come to Chipotle at 3rd Street Promenade?
Nearby clothing stores include J.Crew, Old Navy, American Apparel, Tazga, Banana Republic, and Dr. Martens Santa Monica.
Are there fitness centers near Chipotle Santa Monica for customers who want to exercise before or after dining?
Yes, nearby gyms include Gold's Gym, John Reed Santa Monica, iCiBody, and Yogis Anonymous for various fitness options.
What entertainment options are available near Chipotle on 3rd Street Promenade?
Customers can visit The VOID amusement park and video game venue, or attend events at 1217 Second Street concert venue nearby.
Does Chipotle Mexican Grill in Santa Monica provide catering services and accept gift cards?
Yes, the restaurant offers catering services and accepts gift cards and credit card payments.