Brand Certified
Chipotle Mexican Grill
3.8(653 reviews)
Certified by Chipotle Mexican Grill • Mar 01, 2026
Business Details
1218 3rd Street Promenade, Santa Monica, CA
90401, United States
Certified by Chipotle Mexican Grill • Mar 01, 2026
(310) 458-2141
Certified by Chipotle Mexican Grill • Mar 01, 2026
https://locations.chipotle.com/ca/santa-monica/1218-3rd-street-promenade?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=1392
Certified by Chipotle Mexican Grill • Mar 01, 2026
About
Certified by Chipotle Mexican Grill • Mar 01, 2026
Fast Food RestaurantMexican Restaurant
Chipotle Santa Monica is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Certified by Chipotle Mexican Grill • Mar 01, 2026
Chipotle Mexican Grill
1218 3rd Street Promenade, Santa Monica, CA
90401, United States
Hours
Certified by Chipotle Mexican Grill • Mar 01, 2026
Reviews
3.8
653 reviews
5 stars
308
4 stars
157
3 stars
60
2 stars
33
1 star
95
What are people saying?
AI-generated from recent customer reviews
Food Quality
Numerous customers reported issues with food quality, including undercooked rice, burnt meat, and overall poor presentation.
Service Issues
Many reviews highlighted rude and unprofessional staff behavior, including poor customer service and mismanagement.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty tables and bathrooms.
Portion Sizes
Customers frequently complained about small portion sizes and inconsistent serving practices.
Management Concerns
There were multiple mentions of ineffective management, leading to a negative dining experience.
- NHNate Hendricks2 days ago1.0Stingiest portions I’ve ever experienced across probably 10+ locations I’ve been to. Incredibly rude staff too.
- UOUriel OcampoJan 31, 20261.0Saddest bowl of my life, worker gave me a pinch of everything. We combined 2 bowls and it still wasn’t full. Ruined my day
- JMJosh MillerJan 23, 20264.0Good clean good, having not eaten there before the line was morning fast and the staff didn't explain the process very well, that being said the food service was fast and tasted good
- JTJeanne TJan 23, 20262.0I was getting my meal before studying and I love Chipotle. It was like 2pm anf the store was empty. I approach the counter to get my order. I only use the first letter on my last name and I asked for the order. A young employee with curly long hair couldn't find the order and he said I need to have a last name for it and show it in a very rude manner. I don't look homeless and the name was clear. I felt uncomfortable. The order was there and the other employee gave it to me. Some of these people need to go back to school and learn to read.
- MLMichael LinJan 21, 20262.0I ordered a chicken bowl, but the meat was badly burned. It was neither tasty nor healthy, and I had to throw away almost all the meat because it was inedible. This is not the first time I’ve experienced this issue at this location. Chipotle needs stronger cooking and quality control to ensure consistent food standards.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in Santa Monica serve?
Chipotle offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced wholesome ingredients.
What are the operating hours for Chipotle Mexican Grill at 1218 3rd Street Promenade?
The restaurant is open daily from 10:30 AM to 10:00 PM.
Does the Santa Monica Chipotle offer delivery and pickup services?
Yes, they provide both in-store pickup and delivery services.
Can I order online from Chipotle Mexican Grill in Santa Monica?
Yes, you can order online via their website or app using the links provided.
What sustainability practices does Chipotle Mexican Grill follow?
Chipotle prioritizes using 53 real ingredients sourced from farms adhering to humane and sustainable practices without artificial colors, flavors, or preservatives.
Where exactly is the Chipotle Mexican Grill located in Santa Monica?
It is located at 1218 3rd Street Promenade, near Banana Republic in Santa Monica, CA 90401.
What nearby clothing stores can shoppers visit when they come to Chipotle at 3rd Street Promenade?
Nearby clothing stores include J.Crew, Old Navy, American Apparel, Tazga, Banana Republic, and Dr. Martens Santa Monica.
Are there fitness centers near Chipotle Santa Monica for customers who want to exercise before or after dining?
Yes, nearby gyms include Gold's Gym, John Reed Santa Monica, iCiBody, and Yogis Anonymous for various fitness options.
What entertainment options are available near Chipotle on 3rd Street Promenade?
Customers can visit The VOID amusement park and video game venue, or attend events at 1217 Second Street concert venue nearby.
Does Chipotle Mexican Grill in Santa Monica provide catering services and accept gift cards?
Yes, the restaurant offers catering services and accepts gift cards and credit card payments.
Brand Certified Facts from Chipotle Mexican Grill
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Certified March 01, 2026Yext Knowledge Graph
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