Business Details
About
Fast Food RestaurantMexican Restaurant
Chipotle Santa Monica is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Chipotle Mexican Grill
1218 3rd Street Promenade, Santa Monica, CA
90401, United States
Hours
Reviews
3.9
632 reviews
5 stars
303
4 stars
155
3 stars
59
2 stars
30
1 star
85
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported rude staff, slow service, and poor handling of orders, leading to a frustrating dining experience.
Cleanliness
Many reviews highlighted unsanitary conditions, including dirty tables and restrooms, contributing to a negative perception of the location.
Food Quality
Customers expressed dissatisfaction with food quality, citing dry ingredients, small portions, and instances of foodborne illness.
Management Concerns
Several reviews mentioned poor management practices, including inadequate staffing and lack of responsiveness to customer complaints.
Positive Experiences
Despite the negative feedback, some customers praised the food quality and friendly service at certain times, indicating potential for improvement.
- COCindy De Cervantes OajacaNov 3, 20255.0Everything fresh bomb
- RRRemith RaghavanNov 2, 20255.0Serve nice portions of meat and chicken.
- AGAaron GordonOct 30, 20251.0I hardly eat your food already and I hope you guys go under forever as a food chain because of your attitude towards customers. When I walked in, I immediately overheard the manager sternly reprimanding an employee in the open dining area about portion sizes. While I understand the importance of maintaining standards, the tone and setting of the conversation made the environment feel tense and uncomfortable — especially as I was placing my order. It felt more like I was stepping into a disciplinary moment than a welcoming restaurant. Additionally, I used the restroom during my visit and was shocked to find that the urinal had no splash guard. This resulted in urine splashing back onto my leg, which was not only unhygienic but incredibly unpleasant. It’s hard to describe how disgusting that felt and how it added to an already negative experience. Unfortunately, due to these issues, I won’t be returning to this location. I hope you’ll consider addressing both the public handling of staff matters and the restroom facilities to ensure a more professional and sanitary environment for your customers.
- MWMark WoodsOct 14, 20251.0Out of fajita vegetables. Gave gift card and $20 to cover charges over the Gift card. Cashier used the $20 first and then applied the gift card and handed me back the gift card with a balance of $1.50. Last but not least I got sick after I ate the burrito. I saw one of the workers checking the temperature of the food while I was there and remembered that after I got sick.
- ABAlexey BalashovOct 13, 20251.0I hate to write this because I really like Chipotle, but I think this is the worst location I’ve ever been to. All the tables inside were so dirty that I couldn’t even sit down, and the outdoor area was even worse, with a bunch of flies. I’m not sure what’s going on there, but I’ve never seen any Chipotle location in such poor condition.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in Santa Monica serve?
Chipotle offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced wholesome ingredients.
What are the operating hours for Chipotle Mexican Grill at 1218 3rd Street Promenade?
The restaurant is open daily from 10:30 AM to 10:00 PM.
Does the Santa Monica Chipotle offer delivery and pickup services?
Yes, they provide both in-store pickup and delivery services.
Can I order online from Chipotle Mexican Grill in Santa Monica?
Yes, you can order online via their website or app using the links provided.
What sustainability practices does Chipotle Mexican Grill follow?
Chipotle prioritizes using 53 real ingredients sourced from farms adhering to humane and sustainable practices without artificial colors, flavors, or preservatives.
Where exactly is the Chipotle Mexican Grill located in Santa Monica?
It is located at 1218 3rd Street Promenade, near Banana Republic in Santa Monica, CA 90401.
What nearby clothing stores can shoppers visit when they come to Chipotle at 3rd Street Promenade?
Nearby clothing stores include J.Crew, Old Navy, American Apparel, Tazga, Banana Republic, and Dr. Martens Santa Monica.
Are there fitness centers near Chipotle Santa Monica for customers who want to exercise before or after dining?
Yes, nearby gyms include Gold's Gym, John Reed Santa Monica, iCiBody, and Yogis Anonymous for various fitness options.
What entertainment options are available near Chipotle on 3rd Street Promenade?
Customers can visit The VOID amusement park and video game venue, or attend events at 1217 Second Street concert venue nearby.
Does Chipotle Mexican Grill in Santa Monica provide catering services and accept gift cards?
Yes, the restaurant offers catering services and accepts gift cards and credit card payments.