Bubba Gump Shrimp Co.

Reviews

• SL

  Samantha Loza

  4 days ago
  1.0
  We had the most bad experience at this place Bubba Gumps at the Santa Monica Pier. The server was not what a server should be. Didn’t know what they were doing. I’ve never been to a place this bad before. We ordered food and they supposedly lost our ticket. They had everything so messed up. My grandson is 6 and very hungry and had to wait an hour and a half to even eat. Not professional at all. I talked to three managers mind you. My food was like thrown around and had sauce all over that I never asked for and took it back and just replaced the paper underneath supposedly. And when they brought it back out it was the same and expected me to eat it. I wasn’t and I wasn’t paying for it which I didn’t. My other grandkids and daughter’s food wasn’t brought out until one hour and 45 minutes. The staff is so screwed up. They didn’t give a care for what they did. They kept bringing out food we didn’t even order. All the food we ordered wasn’t good or right. I do not recommend eating at this one. I’ve been to other different Bubba Gumps and never did I get this kind of treatment. People that came in after us ordered food and got it ate and left way before we got ours. Very unprofessional
• VM

  Vanessa Madrigal

  Feb 26, 2026
  1.0
  The food at Bubba Gump Shrimp was actually good, which makes this review frustrating to write. Unfortunately, our experience was overshadowed by poor service from an employee named Nikki. When we first walked in, we let her know we needed a few minutes to look over the menu before ordering. Instead of checking back, she completely ignored us for over 15 minutes. When we finally flagged her down and asked if we could order, she responded with, “Well, you said you didn’t want to order.” That is not what we said we only asked for time to review the menu. When she did take our order, her attitude made it feel like she was doing us a favor just by helping us. As customers spending over $40, we expected basic courtesy. Her demeanor honestly made us consider leaving. It’s disappointing because this was our first time visiting, and the service really ruined what could have been a great experience. If someone doesn’t enjoy interacting politely with guests, customer service may not be the right fit.
• JV

  JJ Vester-Penny

  Feb 26, 2026
  4.0
  This was our first time visiting this location, and it did not disappoint. The wait was surprisingly quick, only about 10 minutes around 7:30pm. Which was impressive for dinner hours! The time passed even faster because the scenery alone was something worth taking in and checking out while waiting. A return visit to one of our favourite restaurants was nothing short of amazing. The food was delicious and the service was equally enjoyable. Alfredo did a wonderful job taking care of our table. There was one small moment where we had asked for extra sauce that was unfortunately forgotten and never brought out, but aside from that he was incredibly attentive. Especially when it came to refills and checking in throughout our meal. Overall, it was a great experience and we’re already looking forward to coming back again.
• MB

  Miranda Bruno

  Feb 26, 2026
  5.0
  I have to make a review for my queen MORGAN!! Ok so my boyfriend and I came here in the middle of the day for a quick drink and lunch before we went to ride the Ferris Wheel. I will say we both have worked in the service industry and we were in someone else’s section and waiting a bit lmao. She saw us and waiting and came to take our order, which was kind since she didn’t have to do that:) She came by right away with the absolute sweetest vibe and demeanor ever. I am so happy she ended up being our server because she was on top of it and would ask for drink refills before we were even done! She also quizzed us on trivia and was just all around a great time, reminded us we had souvenir cups and packed everything up for us. Morgan if you read this-YOU ARE THE SWEETEST. You honestly made our day and we are friends now. Pls give her a raise or shout out or something because she is IT! You rock Morgan 10/10 stay golden.
• MS

  Misha Smith

  Feb 23, 2026
  4.0
  I’ve been to several Bubba Gump Shrimp Co. locations over the years, including the one in Los Angeles and one in Colorado, and I’ve always had friendly experiences. During this visit, I was especially delighted that we were able to be seated even though our entire group hadn’t arrived yet. We had a hard time finding parking, but thankfully it all worked out in the end. Since we were a large group, service took a little longer than we anticipated, which we completely understood. Our server, Dean, was very friendly and attentive, which made the experience pleasant. Unfortunately, the food wasn’t quite as great as I remembered, and my dish was extremely spicy. Dean kindly took it off the bill and made sure I received something that worked better for me, and I didn’t have to pay the difference. I truly appreciated that level of customer care. All of the staff were super friendly, and the restaurant — including the restrooms — was very clean. I also want to mention how kind they were in accommodating our mom, who was having difficulty with the stairs. They opened the gates for her, which meant a lot to us. Thank you for making it a memorable experience.

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