Dunkin'

3.6
478 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Santa Maria, CA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1486 South Broadway, Santa Maria, CA
93454, United States

Hours

Reviews

3.6
478 reviews
5 stars
217
4 stars
92
3 stars
45
2 stars
22
1 star
102

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and unprofessional.

Wait Times

Customers frequently complained about long wait times, especially in the drive-thru, often exceeding 20 minutes.

Order Accuracy

Many customers reported issues with incorrect orders, including missing items and wrong drinks.

Product Quality

While some customers enjoyed the coffee and donuts, others noted inconsistencies in quality, with some items being stale or poorly made.

Staff Attitude

Feedback indicated a lack of enthusiasm and professionalism among staff, with some employees appearing disinterested or unfriendly.
  • SE
    Soydan Ersoy
    Nov 12, 2025
    4.0
    Quick service.
  • SL
    Spam Lem
    Oct 26, 2025
    1.0
    They always give me the wrong drink and look at this donut so disappointed
  • CT
    cynthia tadeo
    Sep 5, 2025
    1.0
    Half hr wait for a small drink, that I didn't end up getting. When I asked for a refund, I was directed to call customer service.
  • CC
    Chad
    Aug 26, 2025
    2.0
    Terrible location. Menu says they have pumpkin but they don’t, drive thru took forever, my sandwich wasn’t even hot, and they forgot a item. Never coming back here
  • HA
    Hugh Adelsperger
    Jul 4, 2025
    2.0
    Would of gave this place 5 Stars easy. But the Older Lady in the bleached blonde hair , OMG, she is miserable, stresed out, rushes your order, told another worker i wasn't ready to order, but i was, No Customer Service at all, besides that, she had the nerve to put down the Company to a Customer, not making this up, was shocked, Customer asked if she get's overtime for 4th of July, she laughed and said, no, were not loved. Won't be back again if she is working. ( 2 younger workers were awesome, welcoming and polite. )

Frequently Asked Questions About Dunkin'

What are the operating hours for Dunkin' in Santa Maria, CA?

Dunkin' Santa Maria is open Monday to Friday from 5:00 AM to 8:00 PM, and on weekends from 6:00 AM to 8:00 PM.

Does this Dunkin' location offer delivery and pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services.