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Brand Certified

Chipotle Mexican Grill

2.8
(310 reviews)

About

Mexican Restaurant
Chipotle Santa Maria Relo is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
467 E Betteravia Rd, Santa Maria, CA
93454, United States

Hours

Reviews

2.8
310 reviews
5 stars
98
4 stars
32
3 stars
27
2 stars
24
1 star
129

What are people saying?

AI-generated from recent customer reviews

Cleanliness

The restaurant is frequently reported as dirty, with overflowing trash, unclean tables, and unsanitary food preparation areas.

Food Quality

Customers have noted inconsistent food quality, including undercooked rice, small portions, and missing ingredients.

Service Issues

Many reviews highlight poor customer service, including rude staff, long wait times, and frequent shortages of menu items.

Management Concerns

There are significant complaints about management, including lack of oversight, poor handling of customer complaints, and inadequate staffing.
  • LC
    Landon Clark
    Feb 18, 2026
    5.0
    Great experience after not going for a long time. Recommended, just dont ever order online and you will enjoy your meal much more. Trust.
  • RP
    Ryan P
    Jan 27, 2026
    2.0
    Worst Chipotle around
  • SR
    Stephanie Rodas
    Dec 22, 2025
    5.0
    Want to thank the manager and staff at chipotle…I placed an order for a few items and let them know there was two orders that are for individuals with allergies and they changed out the utensils, got fresh food from the back…they did amazing about the cross contamination!! I know it can be a pain to stop and have to reset especially when it’s busy but I’m so so thankful for the amazing job they did!! 🙏
  • ST
    Shamar Tucker
    Dec 10, 2025
    1.0
    Never again!!!!!
  • JJ
    James JCFamily
    Nov 30, 2025
    1.0
    charge $3.50 for a soft drink however when I went to the fountain drink machine, there was three stickers stating out of order, I tried something else it also was out of syrup, went to the register to get a refund, they stated only the manager could get a refund manager was making food however after 10 minutes finally asked with a problem is why they couldn't simply give me a refund and finally hesitantly gave it. Extremely frustrating that they're charging for stuff they don't even have working or in stock and make a big deal about refunding money. If they were upfront and stated they don't have things like soda in stock, I wouldn't have paid for it or waste of my time. Horrible manager Sunday 1:30pm 11/30

Brand Certified Facts from Chipotle Mexican Grill

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Certified March 01, 2026Yext Knowledge Graph
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