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For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Santa Fe Springs, CA. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 13351 Florence Avenue for the ultimate SONIC experience!
Customers frequently reported long wait times for food, often exceeding 30 minutes, particularly in the drive-thru.
Food Quality
Many reviews indicated dissatisfaction with food quality, including issues with overcooked items and incorrect orders.
Customer Service
There were numerous complaints about rude or unhelpful staff, with some customers noting a lack of friendliness and professionalism.
Positive Highlights
Despite the negative feedback, some customers enjoyed specific menu items like shakes and mozzarella sticks, and a few praised individual staff members for their service.
EC
Edward C
Feb 25, 2026
1.0
First time, last time! One person working and she was busting her ass. The $6 smash burger combo was TRASH. Over cooked burger/hockey puck! Tots were ok, drink was ok. Thought it was a deal, but it wasn't worth $6. I felt bad for the young lady working. The cook sucked, I hope she wasn't doing that too! Ordered on the app. arrived at 10:33pm and didn't get my order till after 11:00pm. Unacceptable! Do yourself a favor and go eat elswhere!
LS
Lizz Sanz
Feb 25, 2026
1.0
Horrible customer service!!! Waited an hour for my food and still didn’t get anything 🤡 it was my first time ever going to sonic and definitely will be the last. The workers are slow and just talk among themselves laughing around while the cars be piling up outside waiting for their order.
PC
Phillip Castillo
Feb 24, 2026
3.0
The $6 dollar cheeseburger deal is okay I guess you get what you pay for. My grandkids teenagers didn't care for it. They ask me let's not go there again. I would never have known. The young lady at the window was busy talking up a storm with others she kept us waiting on the in the window for like 30 minutes. That wasn't too cool.
EH
Edward Hill
Feb 20, 2026
2.0
It took over 30 minutes for 2 burgers and still got the order wrong. I mean sonic is pretty much always ok but this place is just in real need of some help.
RR
raul rod
Feb 20, 2026
1.0
I have three $10 gift cards. I added them to the app. And the app does not allow me to use them. You can only use one at a time and then they expect you to use your credit card. I want to use my gift card funds for the whole purchase.
This is 2026 Sonic. Get with the program. We should be able to use our gift cards on the app.
I suggest to anyone interested, stay away from the app and stay away from gift cards from Sonic. if someone gifts you one say no thank you. This experience was a headache for me when I went into Sonic yesterday. (Order for Raul at about 4:45)
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